I accidentally locked my keys in my car. called AAA and they contacted Riverside. They arrived…read morequickly and took care of the problem right away. The service man was very nice and professional. Thanks for the fast and friendly response.

When I was stranded, Stan came to my rescue. I can't speak highly enough of this dude…read more I was driving through West Virginia when sensors in my truck started acting up and trigger engine power reduction. I was about to slowly get off the highway, and as I came to the exit, I saw a Chevy Dealership within reach, but as I tried to force my truck over there, my truck completely died. I pushed and pulled my truck into the parking lot of the Paul White Dealership, but their service center refused to help me. They suggested I tow my truck 15 miles to the next closest Chevy dealership. It was 4 pm in the afternoon. I needed to get to Asheville, NC that night. I googled around and found Riverside Service Center. I called them up. They said they were closing at 4:30, but they could tow my truck over the river if I need their help. I realized they were my best option. At 4:30, I got nervous. Stan and tow truck still wasn't there. I was afraid he'd called it a day and forgot about me, but back then, I didn't know Stan. If I knew Stan like I do now, I wouldn't have been nervous. Just before five, he came around the corner and picked up my truck. He stayed late and worked fast. He quickly got a sensor ordered and replaced to get me back on the road within an hour. I was amazed, and I still am incredibly grateful for his help. Have an issue with your car? Go see Stan!

I was in town for a sporting event for my daughter when my car broke down. The 2 gentlemen that I…read morespoke to said they would get to me that evening no matter how late, true to their word Solomon came out to my hotel at 10:45 at night and completed the repair.(replaced the alternator) He, and the other man I talked to on the phone were nice, kind and understanding. All other repair shops and dealerships were closed on the weekend and I wouldn't have been able to be seen anywhere until Monday morning. I'm beyond grateful for their service and kindness. I also found their rates very affordable. If I could give 10 stars I would. Thanks for getting me back on the road safe!! Pam

My car overheated on I-77 on Sunday, April 13, 2025. AAA dispatched Glen's Towing to pick me up…read more Shane had a bit of trouble finding me, but soon had me loaded and towed me to Mossy, WV, where I was picked up by another towing company. Shane waited with me the 30 minutes it took for the other driver to arrive. He was pleasant and professional. I would happily recommend Shane and Glen's Towing. They made a trying situation a bit better.

**WARNING- VERY LONG APPRECIATION POST**…read more Tuesday night we left for Florida around 7:30 pm. At around 11:30 pm our transmission went out about 2 miles from the Beckley, WV exit. It was raining and it was not a good spot for it to happen since there was only a 3 foot berm and then gravel that dropped off. It was also 500 feet from construction area with left lane closed so everyone was getting in right lane. So we had semis passing at 60 mph 4 feet from us We called AAA and within 20 minutes David from Glen's Towing called and said he would be there in 5 minutes. AAA had told us Because of COVID nobody could ride in the tow truck so we amazingly found Ambassador Taxi after trying Lyft, Uber, and every other taxi company number with no answer. Ambassador said they would have to send the driver back to get a big SUV since we had 7 people and could be a little while since he was on way back from dropping railroad guys off in VA. When David arrived with the tow truck, he said "I'm going to just pull up behind you with my lights on and wait for the taxi to get here. Then you guys can just jump in taxi and I will bring van to your hotel for you to get your stuff out so you're not trying to do it on side of the road." He sat behind us for an hour until Ambassador got there. While we were awaiting, the owner of Ambassador called and let me know that they had a shop and could look at the van first thing in the morning for us if we wanted to have it towed there. I also, used my Choice Hotels app and booked us rooms at the Comfort Inn in Beckley. Since it was after midnight the app booked them for the following night. So I called Comfort Inn and the front desk girl said she would get them changed no problem. Ambassador arrived and we got into the Tahoe and he took us to the hotel. I walked in and the front desk immediately handed me the key cards and pointed me to our side by side rooms so I could get the kids in bed. 5 minutes later, David from Glen's towing arrived and completely dropped the van off the roll back for us to empty all of our luggage onto the hotel carts. Once in our room around 2 am, I got on the Enterprise app and booked a minivan for pick up at 8 am when they opened. I got a call around 7:40 saying they didn't currently have any vehicles (From Austin working there I knew that was common first thing in morning) and they would call when they received some from Charleston hopefully by noon. While waiting Ambassador auto called and said what I feared, transmission completely out. I told them I didn't want to put that kind of money into it and I had already booked a rental and asked if van was in the way or if I could come with trailer in 2 weeks to get van and she said "No problem. We will just park it around back." At 10 am Enterprise called that they had a van. I called Beckley Green Cab and they were there in 10 minutes to take me to Enterprise. I walked in enterprise and was in a 2020 Caravan with only the 82 miles on it in less than 5 minutes and headed back to the hotel to continue our vacation. We left a Beckley at 11 am. I can't say enough about how friendly and helpful everyone we dealt with was. Maybe it really is, Almost Heaven in West Virginia. Thank you so much to everyone we dealt with: Glen's Towing Ambassador Taxi Ambassador Auto Comfort Inn - Beckley Beckley Green Cab Enterprise - Beckley (Canterbury)

I don't even have words to express how fantastic this place is. If I were you, I would not even…read morelook anywhere else to have your car repaired. I was traveling through Fayetteville on my way from Florida to Pittsburgh. Unfortunately, my brakes failed and I crashed into another vehicle. Fortunately the truck was still drivable but obviously needed the brakes repaired. The truck had to be towed. Before I even got to the shop, they had called River Expeditions (Amazing White water rafting place across the street) and had arranged for me to go up there and kill the day because I had my puppy with me. Josh (amazing and knowledgeable owner) and his amazing tech custom made new brake lines to replace the rusted ones, that basically exploded. Mind you, I had over $1000 in brake work done in Florida to make sure my vehicle was "safe" for the 1400 mile trek. These folks treated me like family and it was very refreshing. Josh's mother was running the office due to an illness with the usual office woman. She was amazing too! She takes a lot of "notes" to make sure nothing is forgotten. I have never had a car repair experience like this. I am being 100 when I say that. I can never thanks these folks enough. They had me safely back on the road in about 4 hours. They really look out for "travelers". Sooo friendly and proud of their business. I love it! So refreshing to know there are still amazing people in this world. Please please please do not look anywhere else. You can't go wrong with these awesome folks. This experience was what I call a "God Shot". I will stop there each time I travel through the area just to say thanks. I felt like family. I will never forget this experience. Btw, it was my birthday that day

Very quick with service, listens to your concerns. Honest and dependable. Prices are reasonable!read more

Oh my Goodness this gentleman who owns this business is just outstanding. Our large van (Ford…read moreeconoline) must be towed via flatbed. I am more than happy to say we were well treated. The cost for the van to be towed from Kanawha City to Dunbar was 95.00. Everywhere else was well over 100.00 if we would have had cash it would have only been 85.00!! If you break down & need your car truck or van towed don't hesitate to call!!!

Hands down great customer service! I spoke with them, at 2-4 am and no matter the time the customer…read moreservice is top notch!

Honest, hardworking guys. I had an exhaust manifold needing replaced. I thought it was going to…read morecost thousands but was just over 1k. The work was done in less than 2 days. They even stayed a few minutes past closing for me to have my daughter get me to go pick my SUV up. I appreciate them greatly!

Michael S Took my mom's car in for 4 new tires and 2 tire…read morepressure sensors for rear because only front tires were reading. They tried to sell me 4 sensors and when I only bought rear ones they said they couldn't program them. So I went with 2 working bought 2 new and left with nothing reading. My mom was disappointed and I feel like I failed her because they didn't do their job.

Great service! The team there were very helpful. In from out of town and needed help quickly. The…read moreturnaround was quick and at an affordable price. Thank you!