Thank you to Ric's Sewer. I had my basement floor drain back-up leaving a black sludge all over my…read morefloor. Ric came the same day, rodded out the drain, AND cleaned the sludge off the floor. More than I expected! I thought I would have to come home and clean up all of that mess. Thanks Ric! A job well done. Cindy

10/10! Ric's came the day they said they would, diagnosed and fixed the problem very quickly for a…read morevery reasonable rate. I will definitely use their services again if and when needed. Very pleased.

Let me start off with, it's my fault for not asking the price before hiring them for this job,…read morehowever, I have done a lot of business with Best 1 over the last 20 yrs or so in servicing my home and my rentals and they have always charged by time and materials and been very reasonable.  Recently, I had a hot water heater changed out in my home.  To my surprise the bill came and it was billed as a lump sum of $1984. I was shocked to say the least.  This was for a 40 gal, 6yr warranty, reg gas water heater.  They can be found anywhere for under $575.  If you add in $100 for a couple of extra parts  and allow $100 for disposal of the old water heater (which is very generous) you have a total cost of $775. They arrived at 3 pm and left for 45 mins to go get the water heater from the shop, and were done at 5:00  ( 2 men). That is 1.25 hours working time. Allowing for the .75 hrs  to run to the shop (they should have had the water heater along) that's 2 hrs x 2 for a total of 4. 1209 divided by 4 is over 300 an hr.  Buyer beware...I have since gotten 3 other estimates, all under $1500.

If you're trying to choose a Plumbing and Heating company, look no farther. Best 1 is awesome. I've…read morehad plumbing done and my furnace replaced. Nick explained my options and Mia is very helpful with giving you quotes. Trevor and Logan had my new furnace installed in less than 3 hours. Overall great experience

TLDR: Got service for caulking bathtub…read more Bad job and would not refix. Issued refund but took a LONG time to receive. End of day, TERRRIBLE communication from PGA. My parent's got service at their home for a few things. This was all done and paid for on 09/15/2025. Everything was done fine with exception of caulking around the bathtub. 1) The caulking was not done well 2) There was no communication as to not use the the bathtub for a given period of time I reached out to PGA and spoke with the scheduler. He told me any disputes would have to go thru his boss, Rob. He forwarded me to Rob's number, and I left a message. This was on 09/16/2025. I did not hear anything back so I reached back out on 09/24/2025 and left another message for Rob. Rob called me back on Thursday, 09/25/2025, and I explained to him what the situation was. I sent him pictures of the poor service and he said he would have to look into it and will let me know. Monday, 09/29/2025, still nothing from Rob, so I texted him. They responded and said Rob is out of the office this week at a conference in Colorado and will be back next Monday. I responded with a bit of frustration as I talked to Rob on Thursday and he NEVER mentioned that he was going to be gone for a week. I would think if he was going to be gone he would wrap up my situtation or pass it along to someone else in the organization. But we were patient, we gave them the week. Monday, 10/06/2025, still no call back or communication from Rob. I reached back out to get a status update. He finally respondeds saying he wasn't pleased with the appearance (from the pictures we provided) and that he can schedule another visit to correct the problem. I told him that we would not expect to be billed again since we already paid for this service. He said since we ran the shower too soon (reminder, the service tech never gave my parents any communication that they should wait any ceratin period before usage) he'd stil have to charge us labor. I responseded if he cannot fix it free of charge, to refund our money and we'd take our business elsewhere. No response for Rob. Wednesday, 10/08/2025, I reached back out to him. He responded that they could not redo the service free of charge and that he will issue a refund for $131.88 thru a check thru mail. I said, ok, we'll look for the refund in the mail. Wednesday, 10/22/2025, we've still have not received the refund so I reach back out. We are pretty frustrated at this point. No response again, so I reach out again on Thursday, 10/23/2025 and got a hold of someone. This person told me, since Rob supposed issued the refund, any resolution has to go thru Rob. And Rob is currently out all day in meetings and a message has been relayed to him. I expressed my frustation saying, is there no other person that can help. We've waited patiently already close to a MONTH. All this person could offer was an apology. Finally Friday, 10/24/2025, Rob responds and says check is in the mail. Not apology, nothing. I respond expressing more frustrations also saying I will leaving a bad review for them. Ofcourse he responds quickly now when he hears he is going to get a bad reivew. Thursday, 10/20/2025, my dad finally receives the refund check in the mail. So yes, PGA does do good work. But when it is not good work, good luck working with Rob on getting it resolved. DO NOT expect any kind of reasonable customer service, communication from Rob

Excellent! Excellent! Workmanship and Technical Knowledge are at a very high standard. Very…read moredependable.

Our original supplier was unable to respond in a timely fashion when our heat went out and house…read moretemp dropped to 57 degrees. Called Hurtis since they said they could service all models. Came out same day and fixed our furnace. Great guy serviced the equipment. They called ahead to say repairs were on the way. They answered the ex phone at 7:15 am . We couldn't be happier with this level of service.

Hurtis Heating and AC are great. My boiler began leaking last week. I contacted them on Friday,…read morethey responded on Monday and sent someone out the same day. They diagnosed the problem (heat exchanger) and they took the step to contact the manufacturer to check whether the part was still under warranty. I didn't know, as I just bought the house 6 months ago. The part was still under warranty, they ordered it and came back on Wednesday to install it. Although they easily could have just tried to sell me a new boiler, they only suggested the work that was actually needed at this point. They were efficient, professional and did a great job. I recommend them for HVAC work.

We had a water leak that took out our kitchen, bathroom, and hall flooring and flooded 1/2 of the…read morebasement. They did a wonderful job of cleaning, drying, and disposing of ruined flooring and ceiling tiles. Worked nicely with my insurance company documenting all damage. Home was eventually returned to original if not better state than it was in before the flood. Fast response time, works until the job is done, has all the equipment needed, and reasonably priced. Absolutely the best. Team Royal Rocks Mark B Mosinee WI

Damien was great! I had a commercial water heater go out. He put aside the other things we was…read moredoing in order to get on top of my job promptly. He investigated possible solutions, got me price estimates, advised me on the best fix for my situation, and made it happen. This was a big job, and he handled it within just a few days. The work was clean, and the work area was clean when they were done. I'm very happy with Affordable Refrigeration, and I highly recommend them.

Used Affordable Refrigeration at my business on a heating and cooling project for a building…read moreexpansion. Very happy with the work. On time and budget. Started using them for my home furnace and air conditioning service soon after. Great work, dependable and always cleans up work area. KLT

I don't normally write reviews, however the service provided by PD was exceptional. Our furnace…read morewent out on one of the coldest Friday nights. No local HVAC Company would come out. PD came from an hour away late in evening and fixed it with parts on hand at an extremely reasonable price. He was very professional , informative and friendly.

Called PD for an estimate for a 2 commercial water heater replacement for my hotel after speaking…read morewith him on the phone he drove the 2 hours north gave me a great estimate with top of the line equipment! Came back a week later and installed everything on time exceptionally clean work! He also took the time to educate my staff on preventative maintenance issues to put in place to protect our equipment for the future .His service and knowledge are top notch! Jarred salsbury Bestwestern plus concord inn!

We've had every plumbing and heating emergency seen to by this excellent group of professionals…read more Efficient, knowledgeable, and courteous. Very happy with their service and communication

We have used this company several times in the past years and every time we have been more than…read moresatisfied. Last week while doing a DIY job, I accidently cut a gas line. Guys came immediately. After inspecting the problem I was informed that the original gas line was not installed per code; the location of the pipe as well as the material used was incorrect. They informed me on what I needed to do to so they could come back and install everything correctly.Before leaving they made sure all gas was turned off correctly and gas was not leaking into the house. They came back early the next morning, installed a new pipe correctly and assisted with getting our water heater reset. Both Travis and Connor were professional and polite. My wife and I both felt very comfortable with the work they did. Will always call this company in the future if a need arises.