This bank knows their customers and are always so helpful and pleasant. You need a construction…read moreloan or mortgage, please see First Summit.

I think it's probably the worst bank I've ever had. I had a personal account as well as 2 business…read moreaccounts with First Summit bank for 3 years. I had a car loan through them also. I had a little bit of financial hardship due to the pandemic. I was late on my car payment, probably 3 months late maybe 4. When I had the money to clear up all of the past due balance I called the collections department and talked to Mona. From the moment she answered the phone she was very rude. I told her I had the funds and that I would be able to pay it the following day. She told me that I had to have it paid that day or she was going to repo my car. I explained that I wouldn't make it to the bank before they closed. She said well I guess you lose your car then. I called the following day to see if I could change her mind. She told me that she would stop the repo if I brought the money in that day but I would still have to meet the repo company to verify the car was still at the address listed. I explained to Mona that that sounded a bit fishy. I asked if I could get in writing that if I pay the past due balance the car would remain in my possession. She said no I would just have to trust her. I don't trust anyone with that much money. Sure enough Mona was putting on a ruse. The repo driver explained how she has done this to many people before. She was going to collect the past due balance and still repo my car. Luckily I wasn't dumb enough to fall for her games and I kept my money. However my credit went from a 690 to 415. Now when I try to cash a check I am treated like a con artist. I wouldn't recommend First Summit Bank in any way shape or form. The worst bank ever. I only gave them a 1 star rating because 0 wasn't an option.