So I started a kids' savings years back called "EBBear savings club account" at Erie Bank for my 4…read moreyear old, who is now 8 years old. Right . So I go in w her today to put her bday money in the savings. They say the account is closed.. how is this possible...? They look- they say they had a wrong address, so I got charged $7 per month for years until the $170 something in the account was gone. Like this seems so wrong to me. I asked to speak to the manager and told her how this does not make sense . You keep charging a kids account, which has no card to make deposits or withdrawals. It's all paper, and you get kiddy prizes for saving money. So we had put money in for a year and then had like 4 years of nothing. The thing is, to me, a kids account is like putting money in a box and saving . This entire situation seems wrong to me. Feels and seems like they stole my daughter's money. They said it was stated when I opened the account that I would be charged $7 for statements. I was never told anything about being charged for statements. Who would pay $7 for a statement for a kids' savings account. Seriously horrible situation, really disappointed.

Their atm ate my card. They refused to give it back to me! Im without money until Monday morning…read more Absolutely awful customper service. Truly awful people! All of the people working in the bank at this time should be FIRED!

Great customer service! I was considered a high-risk borrower being self-employed, they quickly…read moreapproved me (9 years ago). Ever since, the branches and loan management folks have been kind and considerate. Their website & app have been updated and new features continue to bring Mercer County State Bank into the modern day. Happy to bank with them and have been moving more accounts to them. Shoutout to DeeDee H. and Jason N. at the Meadville/Vernon branch!

The online banking is very primitive it's not very user friendly, if you don't know your user name…read moreor password the only was you can change it is during their normal business house what a hassle!