I do not understand,this paper recent decision to cancel the print edition on Monday.What are subscribers like myshelf,paying for then?Seems to me if they decided to stop publishing the paper on Monday,they should then lower their subscription rate.Also,I know of no other newspaper than do not publish on holidays.Yes,I know there is a digital edition.So,what.Even,as a subscriber ,I sometimes have trouble with that.Only ,thing good at this point,is they cover local McHenry County news.Wish,there was another paper than did as well.If I could find someone,would cancel my subscription.Maybe,I still may at a future day.Actually,am in McHenry,il.Not Bloomingdale. read more

What a joke! Just signed up online, says paper will start in 2 to three days. Says I must call to cancel at the end of promotion or it will turn into regular priced subscription. Called one number and the lady couldnt find my subscription, then told me it doesn't automatically renew unless u tell it to. I said it didn't ask me that question whether I wanted to or not. She kept telling me I already had a suvscribtion She basically didn't have any answers about a paper she is suppose to be customer service for.. I call another 800 number, he doesn't know much.asked my name three times, told me I'm not in the system, I would have to call back in 3 days..I said the ad said my paper would start in 2 to three days. He said well you will have to call back in 3 days so then we can we your account. I said, well just cancel me then..Can't do that either, he can't find my account to cancel. What a shit show! All I know is someone took my money! read more

i echo many.. now.. no print on mondays ... no paper on sundays a while ago..to add.. they hire inept delivery drivers.. 90% of time , the paper is not even in the driveway.. practically in the street or middle of yard read more

I would give this 0 stars if possible... My subscription was Thursday through Sunday (currently Sat/Sun combined). Almost weekly, there was at least 1 day I wouldn't get the paper. This went on for months. I called numerous times on this. I would get a credit and a promise that a manager would contact me. The call never happened. I'm done with this awful run company, Shaw Media, and have cancelled. read more

I cant he believes that this newspaper is taking off for the 4th of July .they are not going to deliver the newspaper. they're not even printing one as far as I know. Too bad I already paid for a year. I never really liked their publishing because there are four high schools in this area and only one gets represented. Needless to say this paper I'm done with! read more

We have lived in this area for 9+ years. We have subscribed to the home delivery of this paper three times. The paper gets delivered for three days, then skips for two days. I call to complain, nothing changes. The saddest thing is that I really love the paper, but can not rely on it being delivered. I even called twice and asked for the distribution manager or someone in charge to call me. No one ever called! I don't think they care...... read more

I wish I could give a negative 5 star review. On an average I DO NOT receive my paper twice a week which one day is always Sunday the only day worth receiving. You call to report but no guarantee if you will get one but if you don't call back. Their excuse is we hire an outside service and we know there is a big problem in McHenry and we are working on it. That has been for 2 years and they keep raising their prices, the paper keeps getting smaller and the all around service worse. If you try and talk to management all you can do is leave a message and they never return a call. I would cancel but my husband likes getting the paper but I think he is now even to the point of cancelling. I am guessing I will see another empty building in Crystal Lake soon read more

I get better news from the web. Other sites you click on links won't make you pay to read them.

The delivery system SUCKS!!!! After calling that no paper was received, there is the same promise of it being delivered the next day. Their next day means next week or next month. Sure I could get a credit, but I would never get a paper for all the credits received. Very unhappy customer!!! According to their paper, if a call is placed before 10:00 am of day not receiving paper, paper will be delivered that same day. False advertising. read more

How is this paper still in business? Stopped delivering papers on Holidays the one day most people have lots o time to spend reading the paper! Prices keep going up and up and paper gets thinner and thinner, Our latest delivery guy at least gets paper on property Not on driveway mind you but it's some where on property every morning. Not the local paper it used to be. read more

Watch your bills! I paid for a year in June of 2017, received a bill in March of 2018, so I paid it, I then received another bill in Sept of 2018. I finally called to find out why my year subscriptions weren't lasting a year. They credited my account and adjusted the expiration date. This am I didn't receive my paper. When I called she said it was because my subscription ended and I didn't renew. I explained, again, to her the situation. She credited my account until June 12th, which technically I should be good until at least August, but I am still unable to get my paper for today. Watch your bills, they like to over charge and take your money!!! read more

While I don't always agree with the views of the paper, I'm a big fan due to the local coverage of McHenry County.

I would post zero stars if able. When they started to charge for the e-paper, I signed up for the 99 cent promo. After it ended, I called to get an explanation of the credit charges I was seeing. Not that I disputed the charges, I just didn't know how many months I was being charged for. I called probably a dozen times and got routed through their absurd phone routing system. I emailed and never got a reply. I finally figured out how to cancel the subscription online. Incredibly, six weeks later, I got a call from someone saying they were returning my call. They said they were having some issues with their voice mail system. This is all besides the fact that their e-paper is crap. You can check it two days later and nothing has changed. read more

The Journalism is here is laughable at best. The repeat stories and small town columns are a joke. Consumers looking to be educated on real issues facing their community our country should look else where. read more

Well Northwest Herald did again. I didn't get last Sunday's paper delivered. Had to run to Walgreens for it. Called on Monday and got a credit, but was assured that I would get Sunday's paper today. Well typical with the Northwest Herald, I didn't get today's paper. At 9:50 am, costumer service confirmed I should have received today's paper and she was sending an email to the delivery manager. Now let's not forget the delivery department is not in the same building as customer service and they do not even have a direct number to delivery manager. So here I sit waiting for my paper based on somebody checking their email. I had this same problem last year and was on the verge of canceling my subscription. All I get is worthless apologies and credits. My opinion is the delivery driver training is unsatisfactory. I've been getting the paper for 2 years, so the excuse there may be a new driver is unacceptable. Not that difficult for one driver to deliver off the same list as the previous driver, if that is the case of what's happening. Northwest Herald excuses are getting old and delivery department is pretty much useless. read more

They make you pay to read their site in order to read it plus the newspaper does not get delivered that is very disappointing.

I cannot begin to express how bitterly disappointed I am with your circulation department. We have been subscribers to home delivery for approximately 9 years, we have had multiple issues over the years about our newspaper not being delivered. Three of these occurrences have been significant, the worst of which took 6 weeks to solve-yes that is correct 6 weeks! That time, and all other instances I have NEVER received a call back or email from a supervisor or a manager-even after multiple requests directly to your customer service department personnel on the phone as well as through voicemail. This current issue(and believe me I have learned not to bother to report every time 1 paper isn't delivered) has been going for 2 weeks without a paper. Again I called - no apology, but offered a credit of papers- still no paper I call and leave another, now angrier message, still no paper. I told the last person I talked to I wanted a manager/supervisor to call or email -even though I have had ZERO success in the past- she told me they work late so they don't usually return calls. I said they can email and have my permission ANY TIME OF NIGHT to call me. Still nothing. This mornings voice mail, after(surprise!) NO Sunday paper, requested the paper be cancelled and a huge refund be issued. I love getting the paper-we are a dying breed-otherwise it would have been cancelled years ago. It is beyond ridiculous how you all have handled this loyal customer. read more