My wife forgot to pay for parking when she left the parking lot here. Our car was parked there for…read moreabout 3 hours total, and the daily rate to park here is around $3/day, so she should have owed around $1. A few weeks later we were sent a $60 fine in the mail, that went up to $100 if we didn't pay within a week. Horrible customer service for a genuine oversight on our part. I wrote in explaining our situation but couldn't get ahold of anyone and no one answered my emails. Such a bummer because we've only had good experiences here before this.

Coming to Rockford from O'Hare at 2 pm today... Driver was…read moreunfriendly and unhelpful. He did not offer to help me with my walker. The passenger behind me had to do it. He gave no safetgy instructions.

This is the Mexican bus station in Chicago. You can pick up decent and reliable transportation to…read morethe border. You can also use this bus line if you want to travel to TX. Its better than taking southwest airlines. Turimex is the best bus line that services this location. you can also catch the greyhound.

Don't ever use Greyhound. They will take your money and leave you with nothing. We paid for ticket…read moreusing their 3rd party and never received it. We received a text message with a link saying that the payment for said barcode was successfull but no ticket. We waited overnight and called. The customer service representative said there is NOTHING he can do. No ticket in the system. And WE HAVE THE SCREENSHOTS TO PROVE IT.

When I was young and broke and in college, I took Greyhound to almost every distant place I…read morevisited: Boston to Montréal: Los Angeles to Vancouver: New Orleans to Orlando: Chicago to Charleston SC: San Francisco to New York to Boston to Washington DC to Quebec to Denver: and finally from Chicago to Boston and Boston to New York (about ten times round-trip each because I went to College Boston and my cousin lived in NYC so my mother would often meet me in New York for brief holidays like Thanksgiving and Birthdays). And I am not kidding about the number of times I traveled by Bus (and even more times than I listed above if you count the Trailways Bus Lines, plus Megabus, BoltBus, Lux Bus America, Vamoose, and RedCoach. Founded in 1914, Greyhound Lines, Inc. is the largest provider of intercity bus transportation, serving 2400 destinations across North America with a modern, environmentally friendly fleet. It has become an American icon, providing safe, enjoyable and affordable travel to nearly 16 million passengers each year in the United States and Canada. The Greyhound running dog is one of the most-recognized brands in the world. Greyhound is now the biggest bus company out of all of them, at least in the United States. They cover all states except Alaska and Hawaii, which both have their own State initiated long-haul bus services. Amenities on all Greyhound bus routes include Wi-Fi, power outlets, restrooms, air conditioning, and reclining seats; with some bus routes including video monitors for movies and tourism/travel videos. In 1987 Greyhound Lines came under new ownership. Greyhound Lines later acquired the former Continental Trailways company, the largest member of the Trailways system, effectively eliminating a large portion of Greyhound's bus competition, which included the other Main bus companies in the US, such as Megabus, BoltBus, Lux Bus America, Vamoose, and RedCoach. COVID-19 caused a 95 percent drop in ridership. Thus, Greyhound reduced service on March 25, 2020 and suspended six routes on April 5, 2020. On May 6, 2020, Greyhound Canada announced it would permanently shut down all its remaining bus services which it did on May 13, 2021. One of the reasons that I traveled so often on Greyhound's Bus Lines is because Greyhound offered Weekly, Monthly, Bi-Monthly and Tri-Monthly Bus-Passes at a substantial discount. This allowed me to actually "Travel" and even Tour different parts of North America including most of southern and central Canada, Northern Mexico, and nearly every State in the United States. This was a Great way for me to travel... at least when I was younger.

Great people!!! Happy to have my daughter be a girl scout within this wonderful organization!read more

I forgot to check for public bathrooms but, there is a mini mart here that sells food and basic…read moresupplies which is a nice convenience. The station is decent considering how some Metra stations can be. The buses go here, though I decided to take a Lyft to my final destination and the pick up was a breeze from their large accessible parking lot. According to the Metra website, there are no ticket machines here either (I forgot to verify). Plus it doesn't run on weekends which is a big bummer, and sometimes the trains only run to Waukegan instead of all the way to Kenosha so you have to carefully check schedules.

This review is for the rail nerds who might use Yelp, I can't be the only one. The Kenosha Metra…read morestation is the only Wi Metra station and as far north as Metra goes, the end of the line. Since it's the end of the line it has a small yard that stores the trains when not in service. As far as action goes it's pretty boring but since it's the end of the line but you can catch them stacking up or leaving the pool as they start up and shut sown for the day. You can check the Metra schedule for arrival and departure times for photos or videos. Since the Metra station is not super active on the weekends the bonus is that the Kenosha street car stops here plenty of times and will take you to the lake, museum, harbor and through a sliver of the down town for you to ride of for pictures and videos. There is plenty of public viewing access with out trespassing and you can walk in the station for platform viewing. The station was useful to me when I lived in Kenosha for people to visit me from Chicago but those days are over since I moved, now it's the Amtrak intermodal station for my needs.

The bus rides between Madison and Milwaukee are ridiculously expensive. The wifi is spotty and…read moreoftentimes the outlets don't work. I'm writing this review of my recent ride. I booked the Johnson/Washington stop for my return trip home. The clueless driver didn't even stop there even though that is where my ticket was booked to. She drove straight through from Johnson Creek to Lake St. Her incompetence cost me an hour and 25 minutes. My commute home from Johnson would have been 25 minutes, but it took me an hour and 25 minutes to get home from downtown. When I noticed the time, it was past when I should have been dropped. We were already traveling down E Wash and I was in the last seat by the bathroom, so there was nothing I could do at that point. Commuters beware if you use this stop! I sent an email to Badger Bus regarding this and how/why it happened with no response.

Drivers are exceptionally friendly and helpful always, buses are always clean, and the ride is…read morealways smooth and pleasant! That kind of service is a rare thing these days and I am so grateful to Badger Bus for that!

Our New York trip was great and we had a great tour guide team of Tom Skinner and Isaac. They make…read morea great team. We will definitely do it again.

My family has always used Van Galder. Clean buses,…read moreprofessional drivers. It's the only way we go to O'Hare. They run on time. I just don't know what they can do to improve. Al Fugate, the manager, is a real pro. They are simply the best. AND they support our Veterans!

It's fine; it's a train station. There's a coffee shop inside, Brew Coffee Lab, which is fantastic…read more(try the croffle). The interior is not a bad size so that's nice for when it's cold outside (or super hot, I suppose). There's also a bathroom so that's a great plus. They have anti-homeless seating in here--the benches have little metal dividers along them so that you can't lie down on the benches. I didn't know that Des Plaines was a hotbed for homelessness, but also am disgusted by any operation that uses anti-homeless architecture. I don't know if it's Metra or Des Plaines that's responsible for it but just not a good look.

I love the Metra, I really do. I ride the Metra every day from the city to Des Plaines. It's not…read morelike riding the "L" or a CTA bus; it's clean, doesn't smell like puke and there are fewer creepy passengers. You almost always get a seat, and the cars are properly heated in the winter and cooled in the summer. I highly recommend riding Metra if you can. Anyway, onto the Des Plaines Metra Station itself. This station is also a Pace bus depot, so it's convenient if you use both forms of transit. I've been to a couple Metra stations, and this one is pretty nice by comparison. It's a decent size with about four large benches inside for seating. There's also a convenience stand that sells coffee, drinks and snacks, and there are two restrooms. There is an attendant on duty to sell Metra tickets, but she is a little hit or miss. Sometimes she's really nice and friendly, and other times she's cranky and seems annoyed when you want to buy a ticket. It also seems like she takes a lot of breaks. She'll put up the "back in 10 minutes" sign and not be back in 10 minutes. Metra has finally started excepting credit cards at some of its stations, but not yet in Des Plaines, which is super annoying. You either have to pay in cash or write a check. Considering the moody ticket attendant and Metra's inability to adapt to technology, I highly recommend ordering your tickets online. Overall, I think riding Metra is a great value. The Des Plaines Metra station is clean and has a nice waiting area and snack stand inside.

The bus stations were smaller and VERY dirty, most bathrooms didn't have toilet paper…read more The bus did have plugs (no usb) for phone charging. Bus could use a cleaning too However our bus driver Dan was fantastic, funny and timely. Dan told us exactly how long breaks were and kept us on time during our travels. Dan was a shining light for the company!

Terrible, mean drivers. Three of us were waiting for the bathroom and driver Brian left us in…read moreChampagne, Illinois, on our way to Indianapolis in the cold. Our luggage was on the bus. Nightmare, and main office very unhelpful.

The car arrived safe and sound, which I am grateful for. The driver didn't speak a LOT of English,…read morebut he was very nice, which I am also grateful for. I feel like Montway was a bit deceptive in the quote however. The initial quote was raised because the car was "modified", but in reality it had been stretched 1.5 ft in the front. This was not an issue for the transport, as the driver had a trailer that hauled 2-3 vehicles. Montway rep said on the phone that $200-$300 would be charged to my credit card and the rest would go to the driver, and I received an email stating that $1370 would be owed to the driver on delivery. In reality, Montway charged my card $499, and sent another email stating to only pay the driver $1,100, which I did, but it felt deceptive. I am guessing that Montway got a way better deal from the driver than they anticipated, and instead of passing some of that saving on to me, or explaining, they just charged my card double what the rep said they would and kept all of the profit. Also, the rep promised tracking, which never happened - we had to call the driver a couple of times to find out the delivery time, because he hit traffic (which I understand he cannot control) and got held up by a couple of hours. All in all, it is done, but Montway didn't leave the best impression overall as a transport broker. Grateful I had a better driver than some of these other reviews...

This review is based on being charged cancellation fee even though I clearly request cancellation…read morewell before anyone was dispatched. On Monday, June 15th, 2026, at 7:59AM PST time, I sent a cancellation request on my outlook email as specified exactly in there terms and condition as followed to the email of info@montway.com. Section 9: c. Cancellation of an Order by Customer must be submitted in writing via email sent to info@montway.com. Cancellations made via telephone, text, chat or any other medium will not be accepted by Montway. No one was dispatched yet when that email was sent that. I have uploaded the receipt of the email to this complaint On Wednesday. June 17th, 11:37AM PST, I received an email that a driver was dispatched even though my cancellation was well before that. I was told on call on Wednesday that I would be charged because someone was dispatched. Why was someone dispatched when I clearly cancelled the order well before that? As specified in their terms and condition: a. Customer may cancel an Order at any time at no cost or cancellation fees as long as the Order has not yet been accepted by a Carrier. They claimed on call they could not find the email record and claimed I will be charged the cancellation fee. I would be happy to work with Montway, the BBB, and outlook, to show proof of this email receipt that was was sent to their email at info@montway.com. I have provided them the receipt of the email record on the phone call and in chat and it was still not resolved. As of now this is also a filed complaint with the BBB and will be disputed with my bank if it comes to that. Edit: I see the reply below and you could message me at-least to find out my order. Why would I post the order number publicly? Edit 6/22/2026: In my BBB complaint reply by Montway, it was confirmed that I did indeed DID contact them before. I am getting my refund and will keep track of this. For everyone who has or will have this issue, please file a BBB complaint and attach Montway's terms of service in addition to your email as track record if you ever encounter this issue.