I had a very good experience and will use this shuttle service again…read more O'Hare moved the pickup point and didn't add nearly enough signage to make sure you know where to go. Don't go to where the hotel shuttles are, that's no longer a pickup/drop-off point, you have to go to where the rental cars are. To get to the rental cars you gave to take a train from the terminals. It took about 7 minutes for me. The bus ride was fine, my driver was kind, he drove safely, and we arrived on time. The only complaint I have is that my plug ports didn't work so I couldn't charge my phone.

My wife forgot to pay for parking when she left the parking lot here. Our car was parked there for…read moreabout 3 hours total, and the daily rate to park here is around $3/day, so she should have owed around $1. A few weeks later we were sent a $60 fine in the mail, that went up to $100 if we didn't pay within a week. Horrible customer service for a genuine oversight on our part. I wrote in explaining our situation but couldn't get ahold of anyone and no one answered my emails. Such a bummer because we've only had good experiences here before this.

This is the Mexican bus station in Chicago. You can pick up decent and reliable transportation to…read morethe border. You can also use this bus line if you want to travel to TX. Its better than taking southwest airlines. Turimex is the best bus line that services this location. you can also catch the greyhound.

As soon as you see the front doors you'll see what I mean. Doors have caution tape all over the…read moreglass. It sets the mood. Walk and find two security guard looking individuals that are not very friendly and doesn't represent the brand at all. Not welcoming at all. My advice is be careful when taking the greyhound bus. Not all passengers are ideal seat mates. Be aware of your surroundings. Use this as your last resort. The bus did board and leave on time which is good.

Don't ever use Greyhound. They will take your money and leave you with nothing. We paid for ticket…read moreusing their 3rd party and never received it. We received a text message with a link saying that the payment for said barcode was successfull but no ticket. We waited overnight and called. The customer service representative said there is NOTHING he can do. No ticket in the system. And WE HAVE THE SCREENSHOTS TO PROVE IT.

Great people!!! Happy to have my daughter be a girl scout within this wonderful organization!read more

I forgot to check for public bathrooms but, there is a mini mart here that sells food and basic…read moresupplies which is a nice convenience. The station is decent considering how some Metra stations can be. The buses go here, though I decided to take a Lyft to my final destination and the pick up was a breeze from their large accessible parking lot. According to the Metra website, there are no ticket machines here either (I forgot to verify). Plus it doesn't run on weekends which is a big bummer, and sometimes the trains only run to Waukegan instead of all the way to Kenosha so you have to carefully check schedules.

This review is for the rail nerds who might use Yelp, I can't be the only one. The Kenosha Metra…read morestation is the only Wi Metra station and as far north as Metra goes, the end of the line. Since it's the end of the line it has a small yard that stores the trains when not in service. As far as action goes it's pretty boring but since it's the end of the line but you can catch them stacking up or leaving the pool as they start up and shut sown for the day. You can check the Metra schedule for arrival and departure times for photos or videos. Since the Metra station is not super active on the weekends the bonus is that the Kenosha street car stops here plenty of times and will take you to the lake, museum, harbor and through a sliver of the down town for you to ride of for pictures and videos. There is plenty of public viewing access with out trespassing and you can walk in the station for platform viewing. The station was useful to me when I lived in Kenosha for people to visit me from Chicago but those days are over since I moved, now it's the Amtrak intermodal station for my needs.

We arrived at Milwaukee airport and having pre-booked a Badger Bus ticket to Madison, we caught the…read morebus outside the baggage claim area and were dropped off in Madison at East Johnson / East Gorham at N. Pinkney, which was a 10 min walk to our hotel, not far from the State Capitol. The reason I gave 4 stars is that had our flight been delayed, we may have missed the bus (The bus was scheduled for about an hour and 10 minutes after we landed) and being that tickets are non-refundable and that the next bus wouldn't have gotten us to our destination until 10pm-ish, we would have been in a pickle. We were sweating it a bit, but grateful that everything worked out. They should be a bit more flexible knowing that flights are prone to delays and cancellations. To find the bus stop at MKE airport... Walk out of the baggage claim door #2, and turn left. You will see a crosswalk. Proceed to the next island and you'll see the Badger Bus stop. (See my photo attached). Other bus companies also pull up here. Our Badger Bus was bright red and clearly marked, but I read that they can be black unmarked buses. Our bus was running a few minutes late due to traffic, however a bus driver on a different Badger Bus who was dropping off told us it was on its way. That put us at ease. Our driver was really great. We sat up front and the bus wasn't very busy, so after we told him we were visiting from out of state, he kindly gave us a bit of a narration and offered ideas of places to visit. After picking up a few other passengers in Milwaukee, including at the train station, we were on our way to Madison. It was a smooth, comfortable, air conditioned ride. We tipped the driver for handling our luggage and for the narration. Helfpul?

The bus rides between Madison and Milwaukee are ridiculously expensive. The wifi is spotty and…read moreoftentimes the outlets don't work. I'm writing this review of my recent ride. I booked the Johnson/Washington stop for my return trip home. The clueless driver didn't even stop there even though that is where my ticket was booked to. She drove straight through from Johnson Creek to Lake St. Her incompetence cost me an hour and 25 minutes. My commute home from Johnson would have been 25 minutes, but it took me an hour and 25 minutes to get home from downtown. When I noticed the time, it was past when I should have been dropped. We were already traveling down E Wash and I was in the last seat by the bathroom, so there was nothing I could do at that point. Commuters beware if you use this stop! I sent an email to Badger Bus regarding this and how/why it happened with no response.

My family has always used Van Galder. Clean buses,…read moreprofessional drivers. It's the only way we go to O'Hare. They run on time. I just don't know what they can do to improve. Al Fugate, the manager, is a real pro. They are simply the best. AND they support our Veterans!

The lady bus driver from Janesville to downtown Chicago on Friday morning, July 24 was extremely…read morerude and unprofessional - she shouted at passengers throughout the trip, barking out instructions and when we got to Chicago literally tossed my suitcase onto the sidewalk. A very unpleasant experience!

It's fine; it's a train station. There's a coffee shop inside, Brew Coffee Lab, which is fantastic…read more(try the croffle). The interior is not a bad size so that's nice for when it's cold outside (or super hot, I suppose). There's also a bathroom so that's a great plus. They have anti-homeless seating in here--the benches have little metal dividers along them so that you can't lie down on the benches. I didn't know that Des Plaines was a hotbed for homelessness, but also am disgusted by any operation that uses anti-homeless architecture. I don't know if it's Metra or Des Plaines that's responsible for it but just not a good look.

I love the Metra, I really do. I ride the Metra every day from the city to Des Plaines. It's not…read morelike riding the "L" or a CTA bus; it's clean, doesn't smell like puke and there are fewer creepy passengers. You almost always get a seat, and the cars are properly heated in the winter and cooled in the summer. I highly recommend riding Metra if you can. Anyway, onto the Des Plaines Metra Station itself. This station is also a Pace bus depot, so it's convenient if you use both forms of transit. I've been to a couple Metra stations, and this one is pretty nice by comparison. It's a decent size with about four large benches inside for seating. There's also a convenience stand that sells coffee, drinks and snacks, and there are two restrooms. There is an attendant on duty to sell Metra tickets, but she is a little hit or miss. Sometimes she's really nice and friendly, and other times she's cranky and seems annoyed when you want to buy a ticket. It also seems like she takes a lot of breaks. She'll put up the "back in 10 minutes" sign and not be back in 10 minutes. Metra has finally started excepting credit cards at some of its stations, but not yet in Des Plaines, which is super annoying. You either have to pay in cash or write a check. Considering the moody ticket attendant and Metra's inability to adapt to technology, I highly recommend ordering your tickets online. Overall, I think riding Metra is a great value. The Des Plaines Metra station is clean and has a nice waiting area and snack stand inside.

The bus stations were smaller and VERY dirty, most bathrooms didn't have toilet paper…read more The bus did have plugs (no usb) for phone charging. Bus could use a cleaning too However our bus driver Dan was fantastic, funny and timely. Dan told us exactly how long breaks were and kept us on time during our travels. Dan was a shining light for the company!

Terrible, mean drivers. Three of us were waiting for the bathroom and driver Brian left us in…read moreChampagne, Illinois, on our way to Indianapolis in the cold. Our luggage was on the bus. Nightmare, and main office very unhelpful.

Super efficient and courteous. I went here to get my JR passes. The lady was very thorough and…read moreexplained to me what trains I can take and how the process works. Great service in Chicago.

VERY nice people! I didn't realize that the Japan Rail Pass needed to be mailed to my house, and…read moreas a result, I didn't order in it in time before leaving for Japan. Luckily, our layover at O'Hare was long enough to permit my husband and I to go to their office to purchase the pass - that, and the fact that the woman who helped us processed everything extremely fast (we were in and out in 10 minutes). Also, a gentleman who works there provided us with a taxi company to call to bring us back to the airport - and even checked the status of the traffic on his phone (since we were cutting it close). We apologize for being so rushed, but want to thank you two for being so accommodating and going above and beyond! There was no line at security, so we arrived at our gate with 1.5 hours to spare! :)