A friend recommended her doctor, who works out of this NMPG outlet. Unfortunately, he is not seeing any new patients, and the doctor to whom he is sending new referrals was booked for the next 10 days. So I ended up seeing Dr. Siles, who is an NMPG nomad -- she travels from office to office, spending a few weeks here, a month there, and so on. Yes, strange. The good news is, she is a very caring and attentive physician. She was very clear about what she thought my problem was, and what we could do to address it. She was also responsive to my financial constraints, letting me know about my various options for care, and not pressuring me to do more than I could afford. So far, so good. But the support staff at this office is horrible. It should have been a clue when they couldn't agree on the pronunciation of my doctor's name, even arguing with me when I pronounced it correctly. (It's Siles, to rhyme with styles, not "See-less.") But what's worse is that while I was waiting they were talking about various doctors in the practice, loud enough for me to hear, and often in derogatory terms. I understand that everyone hates their boss, but try to keep it from the general public. My other complaint, with NMPG in general, is that getting in touch with your doctor is a major hassle. All calls have to go through their 312-DOCTORS number, even if you are returning a call from a specific office. I'm sure this works for the organization, but it doesn't show much respect for the patient. This is my second experience with NMPG -- a couple of years ago, I had a bad experience at their outlet on Halsted, and if not for the recommendation of my friend, I would not have returned. I liked Dr. Siles, and if I can track her down, I may see her again. But I'm not impressed with this group overall. read more

Northwestern Memorial Physicians Group - Doctors Near Me - Chicago, Illinois

I had an appointment with Dr. Alison Cromwell today, for a routine physical, and I must say I am pleased with pretty much every part of my visit. First off, Andre from the NMPG recommended Alison because I needed to get in before my flex spending ran out at the end of May. At first I called for Dr. Alt because of her fabulous yelp reviews, but as she was unavailable, I figured I'd give Alison a shot. Andre tells me to get there 15 minutes early so I can fill out the standard health history paper work. I get there and the gentleman at the front desk was friendly and nice. The waiting area was also bright, with lots of huge windows for the sunlight to shine through, always a plus! At 12:30 on the dot, the nurse calls my name. Hallelujah, a doctor's office that runs on time!! Dr. Cromwell's nurse isn't super into chit chat but gets down to biznass, which is fine by me! Blood pressure, check! Temperature, check! Weight, check! Then, she tells me Dr. Cromwell likes to do a "meet and greet" before you "get naked". So funny. So, lo and behold, I did end up having to wait a bit before the doctor came in, as is usual in most, if not all doctors offices. Alison was really nice, great bedside manner, and asked lots of questions to get to know my habits and health history a bit better. She gave me some information on a prescription I was taking, so I could be "an informed user" and asked me on a couple of occasions if there "was anything else on my mind?". I just felt at ease with her, which is a nice feeling to have at a doctor's office. Also, they do blood work at the same facility. So, when I had to get all that fun blood work done for cholesterol, iron, etc. it was so convenient and fast. Let me tell you, I have microscopic veins. Literally, they are so tiny and hard to find, that I pity any poor soul who has to deal with me. Not to mention my face turns ghost white because I'm about to faint. Seriously. But the lady that took my blood was effective. She found a vein pretty easily and was able to extract a tube or two. All in all, a very pleasant experience. Dr. Cromwell also has an online service where you can ask questions, refill prescriptions, get test results, etc. I'm very happy with this facility, and it's just a short bike ride away, even better! Would definitely recommend Dr. Cromwell to anyone in need of a new internal medicine physician. read more

Thanks to the health care reform bill, I've found myself insured again and was able to see Dr. Susan Alt for a general visit because it's been about 5 years since my last doctor's appointment. She was very kind, intelligent and thorough, she answered all my questions and referred me to a specialist regarding one particular issue. One thing I thought was awesome was the use of technology by NMPG, I requested my intial appointment online and received a prompt call to set up the appointment. Also, for the referral Dr. Alt sent an online request to the specialist downtown at Northwestern Memorial, and they called me to set up an appointment before I even left Dr. Alt's office!! It was kind of amazing. Plus, they utilize a new system called Relay Health, where you can message your doctor directly with non-emergency questions. No phone tag, no waiting on hold, it's a pretty neat system in my humble opinion! Overall, I had a very smooth and comfortable experience here, but most importantly Dr. Alt seems to really know her stuff! In the end, that's really all I care about! read more

I switched to NMPG two years ago when my insurance changed. I've been pretty impressed with the experience I've had in this office. I've been seeing Dr. Cromwell, who is great. She's smart, personable, and very chill. I feel very comfortable and at ease with her. She also gets back to me very quickly when I have questions or am waiting for test results. I would recommend her to anyone who gets nervous about going to the doctor, and wants someone with a gentle manner. The office staff are really polite and helpful. It's a virtual night-and-day difference from the clinic I used to go to. The phlebotomists are great, too. Be sure to ask for "One-Stick Arthur" when it's time to have your blood drawn! read more

I LOVE Dr. Alt! She's great. As a hypochondriac, she treats me very well and always addresses ALL of my concerns. She's got great bedside manner and is just a nice person, which makes a pap smear and talking about your GI problems a lot easier. Trust me. read more

I called to set up a new appointment for serious reasons and the lazy, obviously unqualified receptionist answered the phone exasperated and made me feel like she was too busy searching perezhilton.com without her college degree to help me out. She was rude, unprofessional and in the end, I hung up on her. Hopefully the doctors at NMPG read this review and realize that an insured patient who would pay them will go else where due to their inconsiderate and lazy employees. read more

I recently took my daughter here because I had not found a different doctor as of yet. My daughter was coughing a lot. We saw Dr. Paul Martin. He's friendly and knowledgeable but when he examined my daughter, he did not do a good job. He put the stethoscope on her chest and kept talking, how can you hear the lungs if you talk? Then he offered me to listen to her chest - I was like seriously? That's unhygienic to give someone else your medical equipment! no brainer here! He didn't even check her throat. urg! He was just too goofy, not very professional..Not impressed. read more

Dr. Alt is an excellent choice - does well personally, available, meets her commitments, and gives good advice.

I've visited Dr. Cromwell here for various medical checkups and issues for several years now, and am very happy with her and the office in general. I particularly like their use of RelayHealth to schedule appointments and answer questions online. Dr. Cromwell has never seemed rushed, and she answers all my questions without any judgment (even really awkward ones). Her bedside manner is also excellent -- when she does exams and tests she explains what she's doing and why, which I appreciate. read more

5 stars for Dr. Christoff, who makes time to ask questions and really listen to the answers. Thorough, professional, informed, and concerned. A great doctor! Responds promptly to questions send via NMPG email. (A great resource!) Plus the administrative staff and nurses are pretty friendly, too. read more

I was hoping to switch my doctor to this practice, but when I called the number listed here on Yelp I found out that the practice has closed. :( Now you have to go to their location on 1333 Belmont. read more

For a fairly sized medical group like this, it takes awfully a long time for anyone to answer the phone. And when someone answered my calls, they were all rude and unpleasant. read more

Call center is horrible. It is like calling Comcast! Not exactly the feeling you want when trying to reach a doctor.

Dr. Susan Alt of the Northwestern Medical Group treated my wife and myself. We had a thorough physical evaluation with blood and urine testing, and EKG. Dr. Alt called us at home--at 8 in the evening-- to give us the results. I asked her about the results of further XRay tests. Dr. Alt contacted the radiologist to further clarify the report and called me again at home. Dr. Alt understands patient's emotional needs and responds with kindness and empathy. It is wonderful to have her as our primary care physician. read more

I also started seeing Dr. Christoff this year and am very happy with the quality of his care. The first time I saw him was after a diagnosis of vertigo from the ER. He personally called multiple physical therapists to see if he could get me in that day. He is very personable and seems to care about his patients' well being. I know that should be a given when talking about a doctor, but it seems to be more of a commidity these days. I hope he continues to practice in the neighborhood for many years to come. read more

If I did not have to contact my physician after my initial appointment, I would give five stars. Everyone I dealt with was extremely helpful and pleasant to deal with - all the way from the person I first made the appointment with (I was a new patient and she helped get me an appointment for that same day) to the registration person at the office, the nurse, and the physician (Dr. Smith). I was even called back to the room at the time of the appointment and barely had to wait for the physician to come into the room. Dr. Smith listened to me and provided very thorough explanations. I have no issues about returning or referring anyone here. My issue is with the procedure Northwestern Memorial Physicians Group has put in place for "contacting" your physician. The medicine I had received was not working, and so I sent my physician an email over the online Relay system. No problems there except that I missed my physician's call the next day and she left me a message. However, once you miss the call, the number you call back is a central calling facility, which in turn relays your message to the office. This central calling facility doesn't know if your physician is working that day or when you will be called back. There is no number to call the office directly, let alone the physician, and with no timeframe for when my physician will call back you are either tethered to the phone indefinitely or, like me, have to resort to playing phone tag for days. I have never heard of a place where you are unable to contact the office directly. This is a very frustrating and inefficient process. Additionally, I could not find a listing of general hours for each office - there are weekend hours, but the general weekday hours are not listed on the website. read more

Dr. Alt has been very good at keeping in touch since I will end up requiring a little more attention with my health issue. She gave me a call to explain results and answered all my questions then stopped to ask how I feel about our treatment plan. She's exactly what I was looking for in a doctor. read more

I had a general physical with Dr. Alt this week. It was my first time seeing her and I was very impressed by her bedside manner and knowledgeable interaction with me. She immediately put me at ease, and answered all of my questions thoroughly. The nurses were also extremely helpful (I've never had such smooth-sailing vaccinations). I always have a good experience with Northwestern Memorial, but would particularly recommend Dr. Alt if you're a woman looking for a long-term primary caregiver. read more