I'm so frustrated with this care team. I don't know if the people just don't care, or they are overworked, or if this is an issue with the myunitypoint, but I have tried and tried to get this office to send my prescriptions to the appropriate address and they just don't do it. I have tried calling the office, I have tried using the portal, I brought it up to my doctor in person, I brought it up to the office staff when I was there in person, and I have consistently been very polite in addressing it. Finally I sent a frustrated message through the portal, but the care team never read it or replied. Because of this I have ended up having to go without my medications repeatedly, I have had to spend endless amounts of time on the phone with the office and waiting on hold, and explaining the situation to pharmacists. The only conclusion I can draw at this point is they don't care. For any clarification that may be needed I have been traveling for work for 17 months, but have repeatedly been back to Iowa and attended any necessary visits. I have explained the situation of my travel to the care team probably 2 dozen times at this point, but still about 85% of the time the office sends my Rx to the wrong place. It is so frustrating. read more

Great staff! Receptionists are always friendly and cheerful and the nursing staff is just as great! Drs are very informative and will actually sit down and take their time with the patient...Overall these are some great people and I fully recommend them to anyone needing great medical care! read more