I've sailed Norwegian several times and, as a Silver Latitude member, I know what the brand is capable of. That's what made my experience on the Norwegian Prima out of Port Canaveral so disappointing. This wasn't just my worst Norwegian cruise, it was the worst cruise I've ever taken. I'll start with the positive: embarkation was fast, organized, and painless. Unfortunately, that's where the consistency ended. From the moment we boarded, it felt like Norwegian wanted to nickel-and-dime us at every turn. I've never paid so much for a vacation only to feel like I was constantly being asked to spend more. The Prima is a beautiful ship, but it's all style and very little substance. Entertainment was repetitive, activities overlapped, and unless your idea of fun is listening to live music all day or playing TikTok-style games, there wasn't much to justify the premium price. The ship felt better suited for seniors and young children than adults looking for an engaging vacation. Housekeeping was another huge disappointment. Our room steward, Ewe, was inattentive and forgetful. My shower leaked for the entire cruise, towels weren't consistently replaced, and the sheets were rarely changed. I didn't pay for some "Sail & Sustain" experiment. I paid for daily cabin service. Please come change my sheets. The food and drinks were wildly inconsistent. I ordered medium steaks and received hockey pucks. I ordered whiskey sours and somehow they tasted either like watered-down disappointment or liquid diabetes. Every bar and restaurant seemed to have its own interpretation of the same menu. The most concerning experience happened in Commodore, where I was subjected to racial comments from a chef. Management's response was underwhelming and left me feeling dismissed instead of valued. Rochelle, this is where you come in. I spoke with so many managers and Guest Services staff throughout the week that people probably thought I worked there. Every conversation ended with an apology, but almost nothing changed. At some point, "I'm sorry" becomes meaningless if there's no action behind it. The staff overall seemed incredibly inexperienced. I lost count of how many crew members openly admitted they were new or didn't know the answer to basic questions. Communication was another issue. Many employees simply smiled, couldn't understand the request, and handed me off to someone else. While I understand cruise ships employ an international crew, guests should still be able to receive effective service. I also experienced several uncomfortable interactions where I felt I was treated poorly by members of the Asian crew. Whether intentional or not, after enough encounters it became impossible to ignore. The ports weren't much better. Every destination felt like the same four souvenir stores copied and pasted into a different country. There was very little that made any stop feel unique. This was also supposed to be a group cruise, yet I never once spoke with our group consultant, Kolya. Multiple calls and voicemails went unanswered, forcing me to piece together my own reservation outside the group. I usually sail from Miami, but I drove the extra distance to Port Canaveral expecting the Prima to be worth it. It wasn't. By the end of the cruise, I wasn't sad it was over. I was relieved. I've never been happier to get off a ship. What frustrated me most is that I know Norwegian can do better because I've experienced it on ships like the Bliss and Breakaway. The Prima simply didn't deliver the level of service, quality, or consistency I've come to expect from Norwegian. I'm glad I've used all but $75.25 of my CruiseNext credits because this sailing has seriously made me question whether I'll cruise Norwegian again. I don't want another generic corporate apology thanking me for my feedback. I want accountability. I want better training. I want consistency. Unfortunately, this vacation felt more like work than a vacation, and that's not why anyone books a cruise. After this experience, I'm genuinely considering whether it's time to try another cruise line altogether. One star. read more

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Our experience with the members of the Norwegian Cruise Line was fantastic. We did a charter for Rose Tours - Maxwell Urban Suite. This is NOT a review of Maxwell. The food, staff and activities in the boat were excellent. I have cruises with Norwegian and overall they have checked most boxes. Of course there are small tweaks, but I give it 5stars. Here are several food pictures and no meal wasn't delicious. We don't do the alcohol drink package, but the soda package is with every penny!! Take a cruise- we went to the Dominican Republic and had a great time. If you are doing excursions I highly recommend doing the boat sponsored- yes a bit more expensive, but the boat will wait for you. read more

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Just completed a 7 day on the Prima in the Haven Suites. The room itself was fantastic with a double balcony and hot tub. The butler was gracious and very helpful as was our room Stewart Daniel. The ship itself is very nicely laid out and the food was great in most venues. The Haven area restaurant and bar offered excellent service and the staff always pleasant and helpful. read more

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Problem was I tried Royal Carribean first. Norweigan is subpar and could learn from others. We went on the Star from Tampa. They're free style dining makes for very long wait times, you have to get a pager every night and even once at the table you wait so long for everything. Servers don't care about you and the experience is so awful. The food was just okay. Still have the up charges for good steak etc. they didn't have enough staff or bartenders, long waits everywhere. No towel animals and this boat was just very out dated. The only amazing things was their private island and shows at night but I'll probably stick with Royal in the future. read more

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Was on the Dawn last week/ yesterday. First time on NCL and my only experience with cruising has been with Disney ( 5 cruises)...so my only comparison with Disney... We originally planned on another Disney cruise, but we got a rate of about 80% off, so we thought we'd give it a go. We paid $2314 for a cabin with a balcony and their More at Sea package. Our stateroom was on the smaller size, but clean. All employees we came into contact with were great. We had 3 " specialty " restaurants in our package, and they were good, nothing spectacular although Cagney's was excellent. The Venetian was our favorite and quite frankly we could have dined there daily. Spa services were pricey but Anna and Judy were superb massage therapists. Did not know of their "freestyle " philosophy until 48 hours before our cruise ended, which made a difference as to how I approached dining/ activities... Entertainment: followed Playlist Duo" every day; they were fantastic. The one show we watched was their Broadway song one ( ? name)-- the entertainers were great, and Jolene and the gentleman from Portugal were incredible. We did have one bad incident with room service our first morning, where our food was late and they forgot to include the main items completely...but after some phone calls, etc etc, they did correct it by rescheduling to another day/ do over. Food overall is good, not great. Some of the bathrooms had broken locks and cracked sinks. Would we sail on them again?... yes, again, knowing their philosophy behind their scheduling. Value:4-5 Food: 3-4 Service:2-5 Entertainment:4-5 read more

Norwegian Cruiseline - The Dawn - Boat Charters Near Me - Valrico, Florida

For now, I am going to rate NCL a 3 of 5 with a reevaluation coming after our next cruise. Here's my thinking... We just finished our second cruise on NCL (11 day European) and overall were quite happy with it. There was a hiccup in our bid to upgrade our cabin, and my message to NCL for an explanation so far has gone unanswered. We did get the cabin we paid for, the attendant was spot on all through the trip, as were all members of the crew we interacted with. I only take points of for a few things. The Garden Cafe is a bit "meh" on quality and quantity of offerings. It is what it is. The stop in LeHavre was also a bit "meh" with the walking tour a bit more than we planned on and the sights a bit thin, plus most things were closed (we couldn't even find a place have a light lunch). Wish we knew in advance, we might have stayed on the ship or hired a private guide. We do like NCL enough to be considering them for our 2027 voyage (we tend to alternate them and Avalon river cruises. I recommend upgrading the flight to a premier with Virgin, worth the money. Again, you have fantastic people, your bar restaurant serves a heck of a Ruben nicely paired with a rum and Coke (though the fries are "meh"). Your stage productions are well work the visit! read more

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Facebook would not allow my review of the Norwegian Dawn so I am posting here. Took the cruise out of Tampa. Food was subpar. Our room was so small even dwarfs would complain. Food was better on the buffet than the main dining rooms. Overall a bad experience. Written by a 50 year Food and Wine Journalist. read more

Worst cruise line, stay away. We have been on more than 20 cruises with several different cruise lines so not rookies. Our trip on Norwegian Joy started wit finding that our duvet bedding was disgustingly stained with dried body fluids of some sort. Housekeeping said they launder between every cruise but obviously not true. After discussing with guest services they replaced it with a brand new duvet. Never should have happened. Their apology was "Well these things happen". Unacceptable response. Then when we visited their private resort Great Stirrup Cay we had another issue. We ordered drinks from a waiter at the pool lounge area. The waiter took my wife's ship card and went to get the drinks. He never returned so now she had no ship card. We found the security people and they could not find the ship card at any of the bars and could net determine who the waiter was who took our order. Ruined our day. Again no sincere apology from the staff or from guest services when we returned to the ship. Also bottled drinking water is a problem with NCL. They do not allow you to bring bottled water onboard and bottled water is not included in their beverage packages. They want to charge you an outrageous price of $5 for a 16 ounce bottle of water. They do have a bottled water program for sale which is priced ridiculously. If you travel with NCL, plan to bring empty water containers that yuo can fill at the buffet restaurant. We submitted a formal complaint to the corporate office when we returned from our cruise and they basically said thank you for your feedback we will discuss with our ship team. NCL has no concept of customer service. If you want to enjoy your cruise stay away from NCL read more

Norwegian is a TERRIBLE cruise line. Nickel and dime you for EVERYTHING. A coke that costs them probably 20c is sold for $15 plus taxes a day, which because I ONLY DRINK COKE ZERO I'm happy to pay. What I'm NOT HAPPY TO PAY is for TWO PACKAGES - the person I'm sharing with DOESN'T DRINK SODA. I will NOT pay $450 to drink 6 or 7 sodas a day! This will be the last cruise on Norwegian I ever take (this will be my 16th cruise and we are young retirees) SHAME IN YOU NORWEGIAN - SHAME ON YOU! read more

I'm in hold for one hour and 30 minute trying to reset my passwords this is so stupid and the costumer server just told me we are super busy,never had a services like this in MSC or Royal Caribbean. read more

I took a European cruise with Norwegian cruise line & their flight service. This flight service was a first for use through a cruise line. I have a large family group going . First of all the travel air department of NCL is the most difficult, lacking in customer service, makes you jump through hoops when they mess up. Mess. In our party they put husbands and wife's traveling together on completely different flights hours apart. They had people flying on the wrong days. It was an absolute nightmare and would admit that Nothing was their error. Thank God our family had decided to arrive in Rome 2 days early. Some in our party completely canceled the flights they received through NCL because they booked it two days late so they booked their own... and had to wait weeks for a refund after a major letter and phone battle. But the people on our ship who were arriving day of sailing... not only did 15- 20% not make the ship but hardly any of them ended up with their luggage. People ended up joined our cruise 4 ports in without luggage... . I would NEVER do Air Travel through NCL. The cruise itself had comfortable beds and beautiful ports. Great bargain for drink packages. A couple of the shows were outstanding. The main dinning food was good. The steakhouse upgraded dining was amazing. The seafood up dining not so much. The ship was beautiful. When walking off the ship it was pretty easy. Tendering off the ship was an all day sit and wait. If you didn't have an excision booked through the ship than you could wait hours upon hours to get off the ship for tendering. The staff on board are helpful and amazing! read more

Requested wheelchair assistance due to disability. Our room had a bathtub that was higher than normal. The mattress felt very old & worn & was very uncomfortable. The dock at GSC was under construction & I was unable to leave boat due to them running tenders & because of disability I was unable to get in & out of tender. You think they would notify you before taking your $1500. The food in garden cafe was always good & very appealing to look at. Easter buffet was fantastic. The adorable young men & women from Indonesia & the Philippines are absolutely fantastic. If you go I urge you to get to know them. The seating throughout unless a bar stool was very very low & very hard for me to get out of. All cruisers don't have young able bodies. Please consider this when designing or redoing. Very disappointed in how Natalie H. worded her letters of apology, I read & thought this person doesn't care. Understand that my husband was very bored the day our friends went to GSC & we could not. I feel like the issues are not going to be addressed. Don't you think that we should have been told of anything that would effect our cruise due to the fact that a wheelchair was requested. Yes I'm pissed off. Nancy H. Can keep your 10% discount. In my eyes you owe me a cruise. Thanks for keeping us safe while on board. Is this video noise or entertainment? read more

The porter at terminal C, which I had already tipped, , never got my suitcase to the ship. And there were absolutely NO women's clothes on board. Called today to ask about this ship....he was absolutely useless. NCL. You better get your act together. read more

NCL Cruise Lines offers a great experience for everyone. Totally believe that you should check out the Haven. You'll definitely enjoy it. It's definitely experience that you'll want to do it over and over again. read more

No, I have not step foot on the boat yet and I and regretting booking this trip! It is too late to get my money back! The customer is awful!!!! Make your own flight arrangements because dealing with their team is impossible! They take their time to get back to you. It is hard to get a hold of someone to help answer questions. They're rude. And if they're treating you this way over the phone I can't even imagine how it will be on the boat. read more

Super happy with our cruise and everything both onboard and during our excursion. We booked a last minute deal (which I highly recommend, so you can save money and get free upgrades) and headed to Key West and Cuba. We booked the Wednesday before a Monday leave out! The boarding process was a little frustrating as they had two lines and one moved pretty quickly as it had about ten employees checking guests in and the other moved very slowly with only three employees checking guests in (same length on each line). We moved ourselves to the faster line after being put in the slow line and just making a move without permission (ssshhhh). We were on the boat before the person that was in front of us in the other line was even halfway through the line!! Once onboard things were much, much smoother. We checked into our room and got a drink. We wondered around getting familiar with the ship and its offerings. The room was very cozy and per the norm for a cruise. We had an excursion for both ports, but out Key West one was cancelled due to rain. We made our way easily around the island on our own though, so no biggie. Cuba was excellent and the tour excursion was very informative! We loved going to the art auctions, live music shows, and trivia events. I took advantage of the gym and it was well kept as well. The food was really good and we loved the Four Seasons restaurant. Overall: A Great cruise with really fun port-of-calls! read more

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We just returned from a 15 day cruise through the Panama Canal on NCL Joy. We left from Los Angeles and ended our cruise in Miami. This was our first NCL trip, but not our first cruise. We have taken several trips with Royal Caribbean and Princess. We booked a room with a balcony on deck 13. 1. Embarkation was a chaotic mess. Most passengers had to line up outside the building, in the rain, for several hours. After finally checking in, we were then bussed to another port to board the ship. With 3,000-4,000 passengers, you can imagine how long that took. The ship departed over two hours late. 2. After standing in the rain, I got a sinus infection. After a quick trip to the medical center for some antibiotics, I walked away with a $500 medical bill. 3. We found the food in the complimentary restaurants to be just okay. It seemed like it wasn't fresh and was microwaved. Of course the food in the specialty restaurants (that costs extra and is very expensive), was excellent. The buffet was mediocre. 4. Mid cruise, my husband picked up the Norovirus. He was unable to leave the room for several days. 5. Housekeeping seemed to be very overworked. Our housekeeper wasn't able to clean our room until after 3:00 every day. She did a great job, but she had way too many rooms to clean. 6. Most of our excursions were sub par. There were two out of six that were great, but the rest did not deliver what was promised. 7. When compared to RC or Princess, it seemed like NCL was nickel and diming us for every little thing. 8. Debarking the ship was another mess. It took two hours of standing in lines to retrieve our luggage and go through customs. After seeing the long line to get on a NCL transfer to the airport, we decided to take a taxi. We noticed that folks who had NCL arrange their flights didn't leave Miami until the evening. We suspect that NCL did this to encourage passengers to sign up for Miami excursions. We had to spend six hours at the airport waiting for our flight. It was a long day. 9. Lastly, it seemed like the crew didn't really go the extra mile to make us feel special. They were polite, but never really took the time to learn your name or engage in friendly banter. Needless to say, we were disappointed with NCL and won't be cruising with them again. read more

Norwegian Cruiseline - Boat Charters Near Me - Valrico, Florida

Lovely ship with a well equipped gym and great instructors. Great food and fun ports of call. We sailed through xmas and New Years and had a nice NYE party on the ship. We visited Aruba Curacao Grand Cayman Puerto Rico and St Thomas USVI. Would have liked more time on Aruba. Shipboard entertainment was excellent especially yhe acrobats, the comedian Alex Ortiz and Ana the dance instructor. Our steward did an excellent job keeping our cabin clean and well stocked read more

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We just came home from a 5 night cruise to Grand Cayman and Cozumel on the Dawn. Since this was a private charter and our 1st time cruising, I'm not sure what to compare it to but, overall, it was a great time. I found the boarding process to be very smooth and I had no problems navigating the ship. Everything is clearly marked and there always seemed to be staff around to help answer questions. Everyday we got a schedule of the next days events and all we had to do was choose. 2 of the major shows on our cruise combined water, fire and aerialists. From ballet to tap to jazz moves, it was all there. We loved it. The room had more space than I expected. There was a nice sized closet with drawers inside as well as 2 desk areas with drawers and shelving. We had more than enough spaced and then stored the luggage in the closet. The TV had free movies and a couple channels consisting of news, daytime TV, a map of our current location and destination and a live feed of the view from the bow which was cool. I didn't try the specialty restaurants because, quite honestly, there were a ton of free food options and the free restaurants were fairly nice. The buffet was our regular spot of choice for breakfast and lunch and they always had something different. Breakfast served up cereal, grits, oatmeal, fruit, eggs, omelets, breakfast meats, breads, sweet rolls...you name it, they had it. My favorite on the buffet was the night they had roasted turkey and stuffing. It was "Thanksgiving Day Good". The Aqua and The Venetian restaurants are absolutely beautiful with somewhat similar menus, different ambience. O' Sheehan's is a pub that serves up delicious wings, fish and chips and that epic strawberry shortcake in my profile pic. Ask for some ice cream on it. Swear it's thee best thing sweets on the sea! Know that you will have holds on the card on file so expect it. It's really no different than what resorts do. There were many people with negative/tapped bank or credit card account balances because they didn't realize it even though it is mentioned in the booking details. Another thing to be mindful of are the gratuities on all of the extras unless you have a package that includes them already paid. The pool was salt water and cold but the hot tub was literally steps away. I lved the upper decks which also included 2 bars, an ice cream counter and fast style/bbq food. I thought the customer service at the desks and bars was great. There were occasions in the restaurants where it wasn't the best and the language barriers, at times, posed a bit of a problem with getting orders accurate. However, when I think about how the crew has to navigate carrying orders and working through language barriers on their end, I can see how it must be challenging on their side too. They were willing to go out of the way to make us happy though and I appreciate them. I'm not sure if crusing is my fave way to travel since I love to travel and hang out at destinations on land. However, I can see how crusing would be beneficial to visit several places to see which spots you may want come back to visit to stay on resort. read more

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The second person free advertisement that got going on right now it's fake it's bogus false advertisement they raise the price of the first person to make up for the second person and then they charge the second person half off that is not free when they do plane tickets they say buy one get one free they charge the first person double and then the second person is free but it isn't they're just a scam read more

Thieves. Had to cancel 60 days in advance and had insurance and insurance wouldn't pay.. np more for me after 8 cruises

It is a criminal organization engaging in false advertising and bait and switch. They encourage you to book early with the promise that you get the best deal and that if they offer future discounts, they will apply it to your purchase. Yet, when they offer new discounts you are locked out of that discount because they will charge you an exorbitant fee for trying to access the lower priced package. A fee equal to the discount that they are offering. Anybody booking early is treated like a fool. Probably laughing at you saying "We caught you and you are locked at the higher price. If you want the lower price then pay the fee equal to the discount." Liars. read more

I absolutely love NCL! We've been on 2 cruises with this company, and each one was special. The first cruise was on the Epic out of the port in Barcelona. It took us to Palma de Mallorca and Marseilles. We had a mini suite with a balcony. It was perfect for that trip. I loved all the specialty restaurants and the amenities. This was the reason why we decided to take the Norwegian Pearl to the Bahamas. The Pearl had the same great restaurants as the Epic (only smaller versions of them). I felt that the Epic was much more extravagant, but then again it's a bigger ship. So this time we decided to go all out and book the penthouse (forward facing) suite. This one was suite 9500 to be exact. You can view a video of the suite on the NCL website as well as Cruise Critic if you want more details. It was an awesome experience! We had our own concierge and butler (they were fantastic). The rooms were always kept well. There were afternoon snacks (chocolate covered strawberries, chocolates, mini sandwiches, and other little snacky bites), and champagne on the day of embarkation. I think the biggest highlight for me was the balcony. We had a perfect view of the Sunshine Skyway Bridge on our way to the Gulf of Mexico. Honestly, I think we spent most of our time sun bathing on that balcony. Didn't need to go to the pool area for that. I also loved that we had a De'Longhi espresso machine in our suite. That was a nice touch IMO. I think we were on a caffeine high the entire cruise. There are quite a few bars on this ship. I think our favorite one was the Sugarcane Mojito bar, but we also liked the Sky High (at the bow side) and the Great Outdoors (at the aft side). The latter 2 had great views. We hit them quite often since we had the ultimate beverage package. The same with all the specialty restaurants. We had the package that normally includes 3 dinners, but got an extra one as a promotion. We booked Cagney's Steakhouse, Moderno, La Cucina, and Le Bistro. My favorite was Le Bistro. They were all worth every penny. I'd review each one separately but I'll leave that for another site. It would be too lengthy. We were supposed to stop at Grand Stirrup Cay in the Berry Islands. There were large swells reported that morning (couldn't tender out), so we ended up in Freeport. It was nice, but would rather have spent the time on Grand Stirrup Cay enjoying the BBQ and drinks. Oh well. Maybe next time. I think the only negative thing I can say is that the bottled water and coffee at specialty restaurants are an extra charge. I feel that the word "ultimate" in ultimate beverage package should be all inclusive. Yes, coffee and bottled water should be included. I mean, alcohol is more expensive and some people don't drink alcohol. Just saying. I don't know how it's done on other cruise lines. I've only been on Royal Caribbean (many moons ago) and I didn't pay for that trip. It could be standard, but I think that's tacky. Other than that, I would do it all over again. You just have to treat yourself every now and then. It was all worth it in the end. read more

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All I can say is NCL tells you they try to work with you but trust me, their actions and double talk suggest differently! We were to cruise this upcoming week and due to a medical emergency was forced to cancel. NCL said let's work to get you rebooked on a later cruise in a few months, after a 45-minute discussion the agent said sorry can't get approval to do this. Then was moved to a different agent and all they gave me was a sob story of their experiences and too bad, so sad, out of luck! I then asked to speak with a supervisor, and they said OK you can rebook if you cruise in the next 15 to 30 days Unfortunately the medical emergency will not allow for travel for another 60 -90, they said sorry buddy can't do. I get that I had minimal insurance and was in the penalty stage. My question was if you are willing to work with me on 30 days why not 60 or 90 even at a more expensive sail cost to me? Why lead me on about your wiliness to allow a rebook only to shut me down afterwards. Very disrespectful on NCL!!!! Truthfully NCL benefited, I tried booking the room again this morning and it was sold out at a higher cost and NCL has my $2000 from the original booking. We normally travel 2-4 cruises a year, I will never ever book a NCL cruise line again, they are misleading, greedy, and have little to no empathy for their customers. read more

We have spent a ton of money with NCL. We had a cruise scheduled for the beginning of May along with both our daughters and their families. We found out our son has a Coast Guard graduation that same week. Tried to change the date because I am NOT missing my son's graduation. They only let you cancel and then charge the cancellation fee of 25% or more! Beware of these cruise lines and their policies. read more

We were extremely disappoint with our cabin, 12500 on Norwegian STAR, during our September 4, 2022 cruise and the response of Guest Experience group later when we asked for compensation for GROSS MISREPRESENTATION of the cabin. It was supposed to be "Delux Owner Suite". it was bunch of "beams and dirty windows". In addition, I could NOT even sleep in the bed due to squeaky noise when we had rough weather. We also had to look thru dirty windows and NO balcony. read more

Norwegian Cruiseline - This is what NCL called panoramic view on the ship website - Boat Charters Near Me - Valrico, Florida

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So angry, Booked a Western Caribbean cruise. Paid 1450.00 a person. one month later they dropped the price to 950.00 a person. I called and they refused to refund the difference. We asked for a room credit and they also refused that as well. All we got was a minor room upgrade. We already had balcony rooms; so, who cares about an upgrade. We had 5 rooms and 14 people. At 400.00 a person for 14 people, that's 5600.00 that they ripped us off for. What a bunch of BS. Don't ever book a Norwegian rip off!!! read more

So I've decided to update my review... I received a phone call asking if I had questions about our upcoming cruise. I explained that I was being charged $300 due to their lack of ever asking for our middle names for flight booking. Long story short, they put me through the airline department who admitted my flights weren't booked yet and removed the charge from our account. Not sure why they called but I appreciated them finding a solution for me. Since there was no way for me to provide our middle names online or via the app, the penalty seemed unreasonable. Glad it was rectified! read more

Just returned from NCL Getaway, 10-day cruise from Lisbon, Portugal. First cruise and will be my last. Hospitality was non-existent except for housekeepers and a few very friendly and hard working bartenders. We didn't stop at 2 of the scheduled ports. We stopped at Le Havre, France on a Monday when all stores and shops are closed (which I'm sure NCL knows since they go there frequently). Food was disgusting. Several people had food poisoning and we dined with another passenger who had bed bugs in cabin. They also charge for everything even if you buy premium package. Such as $20 service charge daily. I do not recommend. read more

It is without joy I right this wrong. I have had many people in this Covid time be most gracious. NCL is NOT A GOOD COMPANY.  They claim the people are their upmost important and valued clients. LIES. If it only takes a moment  to charge an order, to press a key, as it were, where's that key when they cancel your vacation. Of course,  I have purchased insurance. That is of no concern. The buck stops here. Our money is tied up too, not just the period of three to four months prior to our vacation, it's continues for an undetermined amount of time before they can press a key an return funds to their valued clients. I do believe this is a breech in confidence that NCL will not survive. Sad really when companies like southwest simply returned all moneys on many flights. NCL SHAME ON YOU!!!! Mrs Adams.    Sent from my iPhone read more

We took the Norwegian Sun out of Tampa on a 7 day cruise and had a great time! In the past we have cruised with Royal and Carnival so we had a lot of other cruises to compare to. Ports: 8/10 Honduras got to swim with jaguars, Belize- got to swim with sharks, turtles, manta rays, Costa Maya- did VIP beach day with swim up pool and cabanas, and Cozumel did xrails buggy mudding and Jade cavern cliff jumping. I've been to Cozumel a lot in the past before but it's a good port with a lot to do. :) Value: 10/10 We chose this cruise because they offered a free deluxe liquor package if you get an Ocean View room or better. Normally it's $59 per day for the liquor package, so thats a $490 value per person! Food: 8/10 great seafood every day! Had the salmon bagel and omelette every breakfast! For dinner, grilled salmon, shrimp risotto, French onion soup, were all really good. However, both royal and carnival offer shrimp cocktail appetizer that Norwegian did not. Entertainment: 2/10 there was only 1 comedian for the entire length of the cruise, he was terrible, and he didn't even perform every night. Carnival has George Lopez's Comedy Club with 4 different comedians, 2 performing every night. They had a juggler that was pretty funny and interesting one night. I only attended one musical theater performance and the audio added too much echo like a bad karaoke session. Bars: 2/10 literally only 2 bars and other cruises might have 10. There was a piano bar that played old school music and the club played obscure 70s hits I've never heard before and was always dead. There was one redeeming "white party" night on the pool deck with current music and a lot of people showed up to that. Carnival and royal have Norwegians party scene beat with many more bars and more current music. Pools/Amenities: 4/10 there were only 2 pools and 4 Jacuzzi's on the main deck. Normally there's an indoor pool or adults only pool and Jacuzzi in front and back of the ship in addition to the main pools. However, the 4 Jacuzzi's were sufficient as it wasn't hard to find room to hop in. There is normally 1 or 2 slides but this ship did not have one. They also had a full length basketball court, ping pong, golf driving range. They did get bonus points for steam room and sauna though which were a free unpublicized perk at the spa! royal cruises take the cake with amenities with ice skating ring, rock climbing, jogging track, and flow rider surf machine. Decor: 8/10 decor was a lot along the lines of royal Carribean it was elegant and classic with wood panelling everywhere. Carnival tends to be a little bit cheesy and flashy with gold and neons. Royal does take the cake with an entire Italian city style design on the 5th floor. Service: 8/10 the bar service wasn't the best because it took forever to get drinks, bartenders were arguing with each other, and there weren't a lot of servers coming around offering poolside beverages. On the other hand, too much pool service by other cruise lines came off as pushy or annoying. Dinner service was great and room service was good too. They actually came by a little too often lol The Norwegian Sun is one of Norwegians older ships and not representative of their whole fleet. They have newer ships with more bars and even an ice bar leaving out of Miami. Even so, royal still has the coolest ships with the most activities but their prices may be considerably higher to similar destinations. We don't need all the crazy amenities and a million pools to have a good time. It was nice to have new ports to go to that we haven't been to yet and to get the free liquor package. It's more about the destination with good food at a good value than the journey for me. They have a cool cruise leaving Venice to the Greek islands that I've been considering for the next cruise. If they offer the free liquor package again, we would definitely cruise with them again! :) read more

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This review is for the Norwegian Jade - 311 Cruise hosted by Sixthman, from Tampa to Cozumel. So, I only have one "regular" cruise experience to compare this to, which is Royal Caribbean's Explorer of the Seas, back in 2008. The Jade is smaller but designed to handle "festival cruises." Norwegian's programming took a back seat because Sixthman ran the show -and did a phenomenal job planning and producing the entertainment on board. Their schedules were incredibly helpful, and conveniently sized for the lanyard necklaces given to every cruiser. The ship: Unlike regular cruises, large areas of this ship were closed off for the celebs, their crews, and equipment. Coincidentally the number of passengers was decreased from the norm. The pool deck was converted into an outdoor concert venue, with the stage covering one of the two pools. The hot tub nearest the stage was closed. No worries, there were still two other hot tubs fully functioning. Despite the lack of lounge chairs and sunbathing, the pool deck was still the place to be. Surrounded by fellow 311 fans, bars, and good music - Cant complain! The only place to play was a basketball court. I thought the ship was clean, well-kept and fun to explore. Was it easy to navigate through? I didn't think so... Granted, I was never really sober enough to know for sure, but I thought some restaurants and venues were really hard to find. I never saw the steak house or Italian joint, and part of me believes they don't actually exist. Guest services was operated by Norwegian staff, with Sixthman only available during designated times. They were friendly enough and answered all of our questions. Our steward was especially kind, and delivered anything we needed without hesitation. Our room: We stayed on deck 5, in an inside stateroom. Compared to Royal's was much nicer, and had the capacity to sleep 3-4 adults but was realistically a comfortable fit for two. The bathroom was surprisingly spacious and came with the appropriate amenities. The bed and pillows were comfy enough, and best of all it was QUIET at night. I've never had a room with a window or balcony so it didn't matter to me... plus, why pay for a fancier room when you barely spend time in it? Dining: Unfortunately our schedule did not allow us to venture outside of the buffet as often as we would've liked. We did, however, try the Jasmine Garden and Pacific dining room - both included. Thought the buffet was a pretty decent spread... Where it lacked in daily variety was compensated by the number of options. What I would've liked to see were more "to go" options, at least one station that changed up "featured" items every day, and more breakfast options (like turkey bacon and/or waffle station). We tried the Pacific for breakfast one morning. The menu featured items not offered in the buffet. Everything tasted great but the service was painfully slow. And I mean, hunger-pane-fully, slow. We were one of the 3 tables in the entire restaurant, so I can't explain why. The Jasmine service was also slow af, but the place was packed. On the same token, cruise lines should be equipped to handle crowds by now. Anyway, we shared a table with another couple. I placed an order of sushi that arrived in a timely manner, and was actually tasty. My table ordered appetizers and entree's while my date waited to find out what the GF options were. They left him hanging for about 20 minutes but then his meal came out just ten minutes later... The rest of us waited about 35 minutes after he was finished eating. It wasn't really worth the wait, either. It was just nice to have Chinese instead of the buffet. Bars: SLOW AF. They appeared to have enough bartenders but the lines were always so long. Sailing: We hit some rough seas, high winds, and got rained on during one of the shows. I thought cruises were supposed to detour bad weather, but maybe it was unavoidable. A lot of people complained about the waves and got sea sick, but half of a Bonine kept me on my feet. On the plus side, we arrived to Cozumel on time, and the disembarking went smoothly. Over all, we had the vacation of a lifetime and I think Sixthman and Norwegian worked well together to make it an unforgettable experience. I thought I was all "loyal to Royal" but I would totally sail on Norwegian again! i just hope they can speed up the service. read more

Norwegian Cruiseline - the Jade in Cozumel - 2017 - Boat Charters Near Me - Valrico, Florida

First time on a cruise and was very happy that I chose the Norwegian cruise line over any other. Make sure to chose the open drink package. The bartenders get to know you and will serve you well! The food options are very good! Of course there is the buffet but there are also other options to sit down and order food for free. The rooms really aren't that small as I expected. The bed are comfy and I had plenty of room to store my clothes for myself and my roommate. I stayed on the Norwegian Dawn. There was only 1 pool. The pool is drained each night and is salt water. Plenty of places to sunbath. 4 hot tubs. read more

Good Cruiseline but STAY away from CruiseNext promotions. They confuse you with on board credit, deposits for credit and then impose restrictions on use that the sales rep on board cannot explain. Then you try to get a number or contact to ask questions or a refund and there is no good time or POC! Don't waste your money on this racket read more

Norwegian Cruiseline - Boat Charters Near Me - Valrico, Florida

Just found an email from NCL that they have cancelled my cruise, not the whole cruise just a few of us. Seems they randomly chose people to cancel. No phone call, just found the email when I went into my NCL account to check my excursions. Keep in mind everything was paid in full and booked over a year ago. NEVER, EVER booking with this company again! read more

(Note: Severely Truncated to fit) Let me start by saying it was our first time cruising with Norwegian Cruise Lines. This cruise started from the port of Tampa Florida. The Norwegian boarding process seemed to move at a much quicker pace. The staff seem friendlier, even though they are the same personnel that take care of the Carnival line as well, since they are all employed by the Port of Tampa and not the cruise lines. The customs/security process for Norwegian was friendlier and quicker than that of Carnival, and it just seemed more organized. In addition, when we reached the boat we were greeted by a group of 6 to 8 staff members and a couple of officers who were pleasant, friendly and genuinely welcoming. There were balloon decorations and signs put out welcoming us on board. It was fun! Let's talk a bit about the ship layout. Organizational wise, all three of the Carnival ships I was on are actually laid out better than the Norwegian Dawn. On the Dawn in order to get from the front of the ship where we were on deck 12, to the main dining room, the Venetian restaurant, on deck seven, you actually have to go to the midship elevators and take it down to deck seven. Several of the locations require you to change floors and then back again in order to reach them. It's just odd and a bit confusing The cabin that we were given as part of the guaranteed rate was situated inside, forward on deck 12 room number 12513 It is a family style cabin but these cabins are extremely small especially as they are designed for a family of four. On a scale of 1 to 10 with ten being pitch dark, this room sits at about a seven. Overall the bathroom does not feel The TV was adequate but No HDMI port. Another disappointment was found in the ship's communication system. There is a speaker located in the room but we never heard any announcements over that speaker until we were docked in Tampa on the last day. Breakfast in bed was a disappointment as they only serve a continental breakfast. Continuing with food, overall I must admit I was rather disappointed with the food on board. The steak and lobster on the first night is not great. Order additional items if you are hungry. Morderno the Brazilian steakhouse is lame. The Venetian main restaurant. was quite delightful. When we cruised the Classic selections included; for starters, Mexican mushroom and cheese tortilla crisp, pork and vegetable spring roll, smoked salmon tartare, garden fresh salad, Norwegian signatures Caesar salad, classic onion soup, cream of broccoli soup. For the entrées they list; grilled New York strip steak, Rosemary roasted chicken, braised lamb shank, broiled Norwegian salmon filet, and penne pasta. With the exception of the onion soup we found everything on this side of the menu to be good. Standouts include the smoked salmon tartare and the rosemary chicken. Another specialty restaurant, La Cucina can also be skipped. The French restaurant called Le Bistro was wonderful and worth the extra money. As a side note to the specially restaurants I would like to let you know that every single night of the cruise in all timeslots except 9:00 PM the Japanese steakhouse called Tepaniaki was booked solid. I'm not sure if this is because it was a good restaurant or because people don't have these types of restaurants where they come from but I thought I should note it in this review, in case someone was thinking about dining there, you'll want to book in advance in order to ensure you get a seat. Be certain to visit and get your drinks in "The Pearly Kings Pub". The bartender in this area is known as "Chips Ahoy". You will not regret it! The Norwegian Dawn is really a gem in the entertainment department. Led by an exciting, and talented cruise director Dan Dan there is literally something for everyone on board. Dan Dan's staff is an exceptionally talented and friendly group as well. The Norwegian Dawn production cast, dancers, singers, and acrobats in the Stardust Theatre are amazing and talented as well. We thoroughly enjoyed every show Overall the Norwegian Dawn has quite a bit going for it and its shortcomings are overshadowed by the exceptional staff and service that you receive. I would highly recommend cruising on the ship. read more

Took a 7-day cruise on the Norwegian Star out of Tampa this week. Since it was my first ever cruise I don't have the capacity to compare it to other cruise lines but I definitely feel like I got my money's worth and more out of this trip. We went to Belize, Honduras, and Mexico with sea days at the start and end. The staff was very friendly and took great care of me and my party of six during the week. While the seas were a bit rough at points the cruise was overall smooth sailing and the whole experience was so enjoyable I left the boat only after booking a trip to Bermuda for my wedding anniversary. Amenities were solid with one exception- the coffee on board sucked. Bars were equipped with high end espresso machines but for some reason they were not included with the unlimited drink package so if you want good caffeine on the Star you have to shell out extra. Food was good, the buffet was solid and the main dining rooms offered an extensive list of choices every night. The drinks were strong and it seems like it's actually difficult to book with NCL without having a unlimited beverage package included with your fare. I'm hoping to cruise someday on one of their more recently built ships and hopefully the few issues I had won't be present on them. read more

Mediocre. I had pretty high expectations having only cruised with Carnival. Norwegian was more expensive and the demographic is a little older which was nice. The price was close to double what a carnival cruise is and had a lot of different up charges for different types of dining, bartender gratuity (each time) and room service gratuity which I would expect. The buffet was not good. Honestly the only thing I enjoyed on the buffet was their ice cream and jerk chicken they had one day. The rest was without flavor and pretty disappointing. Carnival has an awesome buffet. The best part of Norwegian was Cagney's steakhouse. Sooooo good. My husband and I ate there 3 nights and it was delicious. We brought our own wine on board for 15 bucks a bottle plus a corking fee. The people weren't half as friendly as carnival. And there wasn't a "kid free zone" anywhere on the ship. I wouldn't cruise Norwegian again simply because we've had better past experiences with Carnival and its way cheaper at the end of the day. read more

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I am approximately 5 hours fresh from a 7 day Norwegian Pearl nightmare cruise.From start to finish this was logistics hell...understaffed...undertrained..incompetent zombie staff with absent management..notjing about this cruise felt like a vacation..more like a booby trapped upsale with fine print and invisible print hidden at every turn. Simple tasks such as forming lines or communicating left to chaos. A four hour port delay where numbers were given but not followed. I complained and got 7 dollars lmao. We booked a suite and there was nothing sweet about it..wires falling out of place..our room sparked once and guest services was awol...cruise ship delayed 10 hours staff awol. Boarding....debarking...staff awol. Staff that was present sitting staring into space. Someone asked how long of a wait it was to get through customs and sraff answered red tag....lmao....Are you serious...never ever again. You all want me to be Norwegian but I was born American and with that comes the freedom to choose and I choose one of your conpetitors. Get with it even Carnival was better than you....and they are literally named after a circus. Hire a high school student taking a business class to shine your precious fresh coat of paint Pearl because this savy customer is screaming from the rooftops...run don't walk as far away as you can. To top it all off no apology for the operational circus...just four spam emails when I received service trying to sell me another cruise....EPIC FAIL. You get one star for entertainment that was your glimmer of light in an otherwise darkness void as I predict very soon the Norwegian name will sink like the Titanic into oblivion. read more

Norwegian Cruiseline - Fear God's logistical wrath as he makes waves so high they cause 4 hour port delays... - Boat Charters Near Me - Valrico, Florida

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Wonderful crew loved the freestyle simplicity and try Le Bistro it was wonderful cabin steward in 5072 was very accommodating food was good I was concerned based on other reviews but it was good. Sorry to have missed Roatan due to trouble in port but Norwegian did the right thing. Just wish there was no smoking in the casino. Dawn was a wonderful adventure. Dan Dan was a great cruise director and loved the washy washy happy happy girls in the buffet and chocolate night and the shows read more

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