Terrible terrible station! Trains are constantly screwed up, which is not the fault of the staff however they are rude and abrupt and the station announcements are very unhelpful.
The worst situation I have ever been in is when one train was 30 minutes late, we were advised by staff on the intercom to get the slow train from another platform.The entire platform of 40 odd people moved, then when we got on the train we were told the fast train had just turned up. Everyone got off the train and started running, I was thinking to myself "why are they running? The train will wait surely". No the train did not wait and then the slow train also left, making everyone an hour late when we only needed to be 30 minutes late. The station staff were rude, swearing at people and when I asked for complaints forms in a very calm manner they refused. In the end I went through the barriers, grabbed as many as possible and distributed them to the 30 odd people who had missed two trains.
I never use this station if I need to be somewhere on time. A shame as there are fast trains into London (when they work) read more