This was the worst restaurant experience we've had in Porto. We were really looking forward to…read moredining here because several of our friends highly recommended it.
From the moment we arrived, one of the servers seemed cold and dismissive toward us. I didn't want to jump to conclusions, so I let it go.
We asked if we could be seated on the terrace, but we were told that those tables were reserved. I politely asked if they could place a table in an open area that was clearly part of the restaurant, but they refused. Instead, they offered us the table farthest away, which had a broken umbrella. They also told us that once another couple, seated several tables away, finished their meal, we could transfer there. However, that couple had arrived at the same time we did and had only just started ordering, so the explanation didn't make sense.
When it came time to order, we chose just a few dishes because we wanted to share them. After that, the service became even less attentive, and it felt as though we were being ignored because we hadn't ordered much. Our food took a very long time to arrive, while several European customers who arrived after us were served first. The wait was frustrating.
What upset us the most was seeing another group arrive later and request a table in the exact area we had asked for. This time, the staff immediately moved a table from inside to accommodate them--something they had refused to do for us. It made us feel that we were treated differently.
When I tried to raise my concerns with the staff, I was told not to complain. That response was unacceptable. We were paying customers and deserved to be treated with the same respect as everyone else.
Based on our experience, we felt unwelcome and discriminated against. Whether intentional or not, that is how the service came across. Sadly, we will not be returning. This was a very disappointing experience.