Felice and Jill got us in for an emergency cut. I am happy that they rectified the situation and…read morechanged the rating to reflect that.

Nothing but problems with this place…read more My first incident with this place was when my dog had to go to the animal hospital in Kalamazoo and have surgery on his paw. I was supposed to go into my regular vet (the VCA Marshall) every week to get it re-wrapped and the splint repositioned. Every single time I did this, I had to go to the animal hospital in Kalamazoo within hours, because the VCA vet had positioned it incorrectly and caused my pup severe discomfort. Even after talking to the surgeon from the actual animal hospital over the phone to make sure he got it correctly, he still was incompetent. My most recent interaction was that my dog had surgery at the VCA vet and while I was at work, the vet called I was unable to leave the meeting in time to answer the call. I called back to the reception and she put me on hold. After waiting for so long, I called back and was then put on hold again. Finally someone answered the phone and could not tell me who called, the status of his surgery, or when I could come pick him up. I was very frustrated and told the receptionist that they were wasting my time by putting me on hold multiple times, and not having any information. Common sense would have been to see which vet was performing the surgery and see if they were out of surgery. In my opinion, that is common sense. So I was then told that they had no information and that they would call me back as soon as they found out. I did not ever receive a call. Three hours later I showed up to pick up my dog and he was not ready so I had to wait another hour to pick him up. The vet did leave a message. However, I explained to the receptionist that I was in a meeting and I did not get very good service. Therefore, I did not have a voicemail come through at this point. In the voicemail, the vet said to call the reception and have them send my call to him to talk to me. How is this possible when they have no idea what was going on? When I went in days later to get my dogs, tail re-bandaged, the vet decided he was going to argue with me about what had happened. I then told him that I will not argue about the situation. Because I have had such a horrible interactions with every single one of these people I am at my breaking point, and I will not ever take my animals to this vet again. Even the vet at the animal hospital said the VCA is incompetent and has no clue what they are doing and told me not to go back. I should have listened. I would also like to add that had the vet at the VCA (Dr. Randy) not argued with me about the situation I would not be writing this review. But because he decided he was going to argue with me I decided I had to. Don't ever argue with a customer after they've had a bad experience. Especially in a situation where you said yourself "I wasn't there so I don't know".