Want to thank you for repairing my 06 Escape. You did a great job! Definitely recommend you for any…read moreautomotive repairs. Mark Z from Chillicothe.

Bill and Cody are angels. My family was stranded - mid roadtrip - and they got us back on the road…read morein no time. Professionals who love their craft and go the extra mile for customer service. Wish I could give them more stars.

From the owner: We’re a bunch of misfits but we’ll get the job done read more

I have been going to Rod's fo years. Always got reliable service at a fair price. He stands by his…read morework and guarantees the parts for life. Great to work with.

no one should ever go to this thief. i was charged 610.00 for a fuel pump on a 2004 vehicle. 168…read morefor labor that means i paid 432 dollars for a fuel pump. anyone who goes there after reading this deserves what happens to them

Excellent shop! One of the few places that can align my crew cab cab & chassis truck. I noticed…read moretire wear even though the truck wore great. I had Justin take a look and a bad lower ball joint was found. Turn around was next day and price was more then reasonable! I will be referring them to others for sure!

Excellent service. Found them to be honest and reliable. Would highly recommend them.read more

Incredibly rude staff. We decided to leave instead of spending good money on bad business. There…read moreare still a few shops who care about customers and that's where I will spend my money. How hard is it to say hello and make a customer feel welcome?

Overall good experience. Got oil change and tire rotation. They clearly didn't check air in the…read moretires prior to rotating.. the next day my low tire pressure light came on.. 2 of them we're around 25and the others were 30. It's supposed to be 33lbs.

We were on our way from Cleveland to Grayson KY when the tire on our trailer blew. They got us in…read moreright away and didn't over charge us for this emergency service. We were so grateful!

Has always gotten me in quickly for my tractor and mower tires and always does a good job. Keeps me…read moremoving on the farm when time is important. Prices are always comparable to other places and often even cheaper.

I took my car in to have it serviced, they diagnosed my car with a faulty computer module, and they…read moredidn't have the computer to repair it , so I had to order a computer module for a 2006 Dodge Stratus $300, and I had to take it to another mechanic, who was able to repair the computer module. When the mechanic inspected the vehicle, he realized it wasn't a computer module, but the ground wire came loose, and he didn't charge me at all. I haven't been back to Cralls Automotive since.

I really didn't want to have to leave this review but the service and subsequent interaction with…read morethe owner merits a review. I use to go to this garage 20 years ago and they always treated me right and at a fair price. Unfortunately, that is no longer the case. I was spending time in my home town and thought I might save a few bucks by going local to what use to be a dependable garage for regular brake maintenance. I called to get a quote on rear pads and rotors and they gave me a good price and said they could do the job. Upon picking up my car, I was informed my brake light might come on from time to time. I told them no lights were on when I brought it in. He explained what the issue was but I guess I was a bit perplexed as I wouldn't think a mechanic would break something and not repair it. I had to get back to work so I left. Upon getting into my car I had 3 safety messages and 2 idiot lights on. At this point I assumed they would make it right and I wanted to give them the opportunity to do so. I gave them a call and reexplained the issue. He took no liability. I asked him how he put the car into "maintenance mode"? (This needs to be done on newer cars as it releases the electronic parking brake). This can be done through a computer or manually. He then said, "I didn't put it in maintenance mode, and you don't have to". The owners manual or a quick google search begs to differ. What happens if you don't do it, is it fries the EBS which leads to the whole caliper needing to be replaced and if you care about your car's performance you should replace both at the same time. He tried to say both sides would be bad if he did it wrong. I told him, "it sounds like you got lucky on one side" and as it turns out, the dealership 100% agrees. I took my car for standard maintenance ($300) and left with a mechanical issue that will cost me well over $1000 to repair. We all make mistakes but not living up to them and making it right speaks to a business/person's character. If you have a car you're just trying to keep on the road or get running this may be the place for you, but if you have a car made after 2009 that you care about and want it to run well then you should definitely not go here!!