I have Hixme through my employer. When the Hixme rep came to the office to explain the insurance,…read moreshe said Hixme would pay up to $1000 of deductibles and copays. They call this Trigger My Bundle. When my wife had surgery, the negotiated rate was $900. I have to pay all of it since it is the deductible. I submitted this to Hixme. They said they won't cover it since the doctor is out-of-network. I called the insurance company, which is HealthNet. They told me there is only one doctor in the Santa Monica area that is in-network for my "special" Hixme plan Our surgeon is in-network for regular HealthNet plans, just not for the Hixme plan. Hixme is not honest

From the owner: The Company Store for Benefits Re-emagining Health Benefits…read moreone employee at a tIme

Can you pay my bills? Can you pay my automobiles? Baby we can chill!…read more Isn't that how the song goes? Well either way, I'm a big fan of the people that work here. Tony set me up on my auto policy about 5 years ago and I'm still with them. They're always so helpful over the phone and they'll always call you back when you ask them too. If you're having an issue and you want to reduce your payment, they'll always try to accommodate and see if any new policies are available for you. These guys can't pay your automobiles, but they can sure help you keep your insurance low!

Tony Winser is so experienced and knows insurance backwards and forwards. Unlike others he makes…read moresure one has the right coverage as well as looks out at cost savings too. We feel very comfortable and safe with this agency and lucky to have found Tony in Agoura Hills. We have been with other brokers and always were not quite sure we could trust their judgment. Try this company you will not be unhappy.

Kym is great. She got me on Medicare and a supplement plan, and she got a separate plan for my wife…read moreand stepdaughter. Also, she is easily available by call or text and promptly answers, which is a REALLY big plus.

I worked with Kym at my last job. We were a fairly small company when I started there and part of…read moremy duties was HR - being from out of state, I wasn't that familiar with CA Health Care requirements, COBRA, and such. We found her 'by accident' and boy, was that the BEST Thing that ever happened for me (and our employees)!! Her thoughtfulness coupled with her knowledge was something I didn't think existed in the world today. Our previous insurance broker(s) had never provided anything that came close. Now as I embark on a new venture, she will certainly be my go-to for all our Insurance needs!!

I have been with Dave Kern for many years. His staff is always available to take my questions and…read morerespond quickly. The prices are very competitive.

They don't follow up. You have to call them and request they shop rates for you after being with…read morethem for years. I can do that on my own. I don't recommend them at all! Service has gone downhill over the years!!

I had an easy, quick experience with Western Gold. First, I LOVE that they answer the phone. In the…read moreworld of AI answering services, it was great that I talked to a human who connected me to another human. RIck C helped me quickly and efficiently get the car insurance I needed. I was able to do it in a single day which was perfect for me. I highly recommend that you use this agency.

I would strongly recommend being very careful when dealing with this agency, especially if you are…read morean elderly person or someone who may have difficulty communicating in English. My family recently attempted to obtain a home equity loan, and the bank requested additional information regarding the flood insurance on my parents' duplex. The insurance agent, Patty, was contacted to provide the necessary information. Patty spoke with my father, who is the owner of the property, and told him that only one of the two homes, Unit A, was covered by flood insurance and that Unit B was not. My father explained that, to his understanding, both units had always been covered. However, Patty continued insisting that only one unit was insured and gave him the option of leaving it that way, meaning one of the homes would remain uninsured, or purchasing another policy for Unit B. Because my father needed the insurance information to proceed with the loan, he felt he had no choice but to purchase another flood insurance policy. What made the situation even more concerning was the cost. He was being charged approximately $900 for Unit A and nearly $3,000 for Unit B, which immediately seemed unusual to us. I personally contacted Patty to ask why the cost for Unit B was so high. She told me that, supposedly, the bank had requested an increase in coverage. This still did not make sense because we had documentation showing that both Unit A and Unit B were already covered. I then asked Patty whether we could simply contact the previous insurance company, Neptune, and add or correct the coverage for Unit B since we believed it was already insured. Patty told me that Neptune was no longer offering flood insurance for homes. Because the information we were being given did not add up, I decided to investigate the matter myself. I contacted Neptune directly, and they confirmed to me that both Unit A and Unit B were covered under the flood insurance policy. They also could not understand why Patty was saying otherwise, especially since she had access to the insurance portal and should have been able to see the coverage herself. I was also informed that Neptune was still providing flood insurance, which directly contradicted what Patty had told us. At that point, I wanted to speak directly with Patty and give her an opportunity to explain why we had been given this information. However, after I discovered what Neptune had confirmed, Patty stopped answering my calls. My father and I attempted to contact her multiple times, but she would not respond. We eventually spoke with someone else at the agency and asked to speak with Patty. Someone came on the phone claiming to be Patty, but I immediately recognized that it was not her voice. That made the situation even more concerning. What bothers me most is that my father is an older man whose English is not fluent. He trusted the insurance professional he was speaking with and believed that she was giving him accurate information so he could make the best decision for his property. Instead, based on what we later discovered, he ended up opening another flood insurance policy and paying nearly $5,000 when both units were apparently already covered. I find this extremely troubling. Elderly customers and people who have difficulty communicating in English deserve the same honesty, transparency, and respect as everyone else. No one should feel pressured into purchasing an additional insurance policy because they are being told that their existing coverage does not exist--only to later discover that the original coverage was in place. I strongly encourage anyone dealing with this agency to verify everything independently, ask for documentation, and do not simply take someone's word for it--especially when large amounts of money are involved. My family's experience has left us extremely concerned about the way this situation was handled, and I would personally be very cautious about doing business with this agency.

Vince and his team have been great, and saved my but…read more I was closing a purchase, and my usual carrier flamed out unexpectedly. I got a referral to Vince, who jumped in quickly with a quote from another company, explained everything and got it into place quickly. Purchase closed smoothly with his help. Some days later, I had some confusing questions, and he jumped on the phone and addressed all my questions. He's always a quick responder. A few months later, things changed so that I ended up back at my original carrier after all, so I was sorry to cancel my policy that Vince's team obtained for me. They did good.

Recommend going w/someone other than Ventura Pacific because in our experience they didn't quote…read morethe cheapest providers, they weren't helpful when we needed them & they made my wife cry (she's no pushover, she has a college degree & 4 kids). Here's what happened... We signed w/CIG insurance at their suggestion ~6 years ago for auto & home. Had an accident last year & immediately called CIG from roadside only to find they aren't open on the weekends (at all). Nobody at CIG knew our policy number or could help us. So we shopped for new Auto insurance. Found Esurance offered much better coverage for at least $300/year cheaper. Called CIG to cancel & had 2 problems: The only way to cancel is by personal letter via fax which is terribly inconvenient and (2) they couldn't tell me my refund (since I cancelled mid-policy like most of us do). They told me to call Ventura Pacific. So called V.P. They didn't know my refund. They called CIG & finally told me but.. It didn't feel right so asked them to itemize it. They couldn't. They basically said, "We wouldn't take your money - just trust us" but see their email at bottom.. Just today finally got home insurance w/Mercury which is $100/yr cheaper w/WAY BETTER coverage than CIG. Your experience may differ but for us although the initial service felt great, the long term effect was bad. Considering opening case w/Dept of Ins regarding the refund. Feels crooked. Here's the email regarding refund, "According to CIG Billing, the refund was calculated by their automated system. There is no way to provide the amount of premium per day. I can assure you that CIG is bound by refund rules deemed by the Dept. of Insurance. The calculation below is an estimation to provide the closest amount of premium per day. I am sorry that I cannot provide a formula that was used in calculating the refund."

NO ONE should buy insurance from this agency!!!!! My friend's husband passed away 3 day's prior to…read moreher insurance renewing. The policy was a lot of money for auto & home, I told her I think she could do better and I would handle it for her, I have insurance background. I called MAIB and spoke to the owner/Agent Mark Annis ,he was close to home and I got a great quote for her. What I did not know, that he put a 800.00 broker fee on top of her premium and added an additional $53.00 to her monthly payment. He never disclosed this to me. My friend went in to sign paperwork alone .( Mind you she just lost her husband three days prior) I expressed this to him on the phone that she is financially challenged at the moment right now. When signing paperwork she trusted this man owner/agent that he had her best interest. He had her sign a broker fee letter and applied 800.00 and disbursed it into her monthly payments!! she had know idea!!! I called him to discuss this and all he had to say was," she signed the Broker Letter !!" This is not only unethical, this man has zero compassion for a young widow with two children. Karma is a bitch !!!!! I would not recommend this agency. The owner is insensitive human!!! I would like to Rate this business Negative Stars, it wont allow me too.:(

From the owner: Auto and Home Insurance. Also Apartment Buildings, business coverage, and bonds. Instant SR-22…read moreFilings

We are very happy that Daniel is our agent. We have worked with him many years now. He has always…read morebeen very knowledgable and polite. He gets back to me quickly and provides the best service.

I am having an outstanding experience with my insurance agent!s Daniel and Sara with a State Farm…read moreinsurance for past 10 years.They are professional, knowledgeable, and really take the time to understand my needs. The process is smooth, and I feel confident in the coverage they recommend. I highly recommend them to anyone seeking reliable service!