Excellent experience. Kimberly took the time to get to know what I needed in an apartment home and…read morehelped me find the perfect unit based on that - much more helpful than anywhere else I'd looked. She stayed connected during the application and move-in process and made sure everything went smoothly. Since living here, she and the other leasing consultant have continued to be very responsive to questions. I haven't had a lot of maintenance needs, but they have been quick on the few minor things I've requested. The location is quiet, tucked back off of main roads. Highly recommend.

This place is GARBAGE and the new owners Ram Partners are somehow even WORSE than before…read more Their first order of business is giving me a 4 day heads up that I need to go get a check (who tf has those nowadays), or a money order to pay them for July because they don't have their online banking setup. So, I go from auto payments to a 4 day notice of how I have to pay before getting late fees HA. Don't bother yourself with spending $25k to $35k a year on a horribly managed place like this, nothing "luxury" about it. NO security whatsoever, multiple dozens of cars broken into throughout the year, homeless people living in the woods and bathing in our pool because it is unlocked, many people showing up outside of the community to use the pool and amenities we pay for. Not a single effort to get cameras placed outside in the community at the request of hundreds of residents AND Huntersville Police. Staff will do anything and everything to make more money off of you and have ZERO interest in giving solid customer service, snotty unprofessional morons know nothing about discipline and standards. Each year your rent will go up $40-$60 just because they know you won't move due to a small increase like that. 0 out of 5 stars for the money I've spent at this place. Turn and run and get yourself a house instead. Nothing is worth the headaches you'll deal with here.

Big shout out to Maintenance especially Joey . We just moved in and he has been so helpful. We love…read morethe place and the view! Looking forward to being a part of the sailpointe community.

We lived at Sailpointe for approximately two years. Unfortunately, our move-out experience has been…read moreextremely disappointing. After moving out, we received a Final Account Statement with $1,905 in charges. It included a $1,200 charge claiming that we had taken a washer and dryer from the apartment. After we disputed it, management confirmed that we had used our own appliances and removed the $1,200 charge. We are still disputing the remaining $705. One charge is $30 for a "missing smoke detector." We have dated move-in evidence from August 5, 2024 showing that the smoke detector was already missing when the apartment was provided to us. Another charge is $400 for "RV Lot Trash Out." The automotive items were not left inside the apartment. They were located on Parking Space 9, which we separately rented from Sailpointe for $50 per month. Before the items were removed, we contacted management and offered to return and remove them ourselves. We were waiting for a response, but the items were removed before we were given the opportunity to do so. We have also requested documentation showing how the $400 amount was calculated. We tried repeatedly to resolve these charges directly with management and provided supporting documentation, but management ultimately told us that the remaining charges would not be adjusted. Based on our move-out experience, I strongly recommend that residents keep dated move-in and move-out photos/videos, save all emails, and carefully review every charge on their final statement.

My mother and her partner resided at the Glens for over 10 years. No steps to get in/out of the…read morehome was great along with the walk in shower and equipped balance bars in the bathroom. Nice sized bedrooms and bathrooms and the vaulted ceilings,screened in patio and car ports were pluses. The office staff was fantastic and responsive and the repair service always reliable and timely. Shout out and appreciation for Lynn and Larry respectively-they really care about the residents! There were plenty of organized activities for residents if they chose to participate and the grounds were well maintained. Only recommendation/request I would have is that they replace the refrigerators with a freezer at bottom and refrigerator at top model - older people just can't bend so low to find "things." Was a tactical debacle and always required a serious search and rescue of spoiled or nearly spoiled food. We found it quite valuable that the Glens orchestrated taking the residents' large trash and recycle cans to the curbs on trash day as well as returning the empty cans to their concealed location. Last comment, the location is great - close to entertainment, quality restaurants, shopping, freeways and one exit from the hospital!

Best little community. My aunt loves it there! She enjoys how active everyone is and tells me about…read moreall the activities they have for the residents.

We've been living here for 4 months and love it so much! Beautiful 3 mile trail along the lake,…read moregreat gym and pool, beautiful spacious apartment. The office ladies are stellar and the maintenance crew will help you ASAP.

I have lived here for a little over a year, starting in a one bedroom and moving to a three…read morebedroom! The layout of both the 1 and 3 bedroom was GREAT and the apartment size is huge. The only thing about the 3 bedroom is I feel like some features in the model we were showed are different from the layout we got (laundry room size and foyer off top of my head) and I wish we were able to see our exact unit or one more similar. In my 3 bedroom, I also feel like the carpets should have been replaced from the last tenants because we are stuck with stained carpets for the remainder of our lease from the last people. We have shampooed them even after the apartment did and the stains do not come up. The neighborhood is extremely pet friendly, which we love as dog owners. The dog park COULD be awesome but unfortunately other residents do not pick up after their dogs so there is poop everywhere. We used to bring our dogs everyday but my fiancé and animals would step in feces every time so we stopped going, which is a bummer. The lake views, pathway, and canoe area is awesome! The pool is great size and usually not super busy. The back patio on both my 1 and 3 bedroom is large and awesome to sit outside on! The only thing, which this comes with lake life, is the amount of bugs you get. I do think the outside of the apartments could be pressure washed especially since there are so many trees around - the sides of the building get nasty and full of sap, pine needles, and cob webs. The windows in the apartment could be better quality - they look dirty no matter how many times you clean them and I was told the seal looks broken from a window washing company, but maintenance said they weren't so I'm not sure why they look dirty all the time. Speaking of maintenance, they are AWESOME! I have never waited more than a day tops for any of my issues and they are super nice! The fireplace is also a fantastic feature in the apartments, which I haven't seen too often around charlotte. One thing I'd change about the inside of the apartments is the popcorn ceilings - it would update the apartments pretty inexpensively! OH and add fans to the bedrooms and living rooms with lights! All in all, I think this is a great complex and apartment to live in and we see ourselves here for a while! The price is not too bad for the square footage, however, it's not super updated either like other complexes I've lived in so something to consider depending on what you're looking for!

I have been living at Legacy Apartments in Cornelius for 4 years.. it's a great place.. the staff…read moreis always friendly and helpful and the maintenance crew, Jesse, Bill and Evan, are terrific.. this is an example of how helpful the folks are here.. I'm 90 years old.. I don't get out much these days but I do try to walk most every day after lunch, depending on the weather and how I feel.. it was difficult walking for me after the recent snow and cold spell we had last weekend so I didn't get to walk much this past week.. but yesterday, out of the blue, Evan and Bill showed up with shovels and shoveled a path through the ice for me so I could get to the street to walk if need be or to my car to drive.. I didn't ask for them to do that.. they apparently knew about this old man, where I lived and that I liked to take walks.. so they took it upon themselves to grab a couple of shovels and clear away all the ice in front of my apartment.. it doesn't get much better than that.. it reminds me of that old for a product on TV.. Priceless!..

Changed the website they use for taking payments, and only notified by email days before. The new…read moresystem had issues and payment failed. After being on auto-pay for over a year was charged a late fee they refused to do anything to cover.

Excellent location, large clean apartments and very attentive staff, very happy here…read more Be sure to look at dates of other reviews, as they were written under the old management company, new owners are great at maintenance and constantly cleaning and upgrading our facilities!

I lived here for two years. I work from home and only had one or two internet outs that only…read morelasted a coupler of hours, They got a New internet service that has worked quite well. It is nice and quite here. The gardeners take care of the grounds nicely. I enjoyed my time here. No problems with neighbors. Sometimes a barking dog here and there, but not bad at all.

They make you pay for horrible internet service that is constantly going out or down . You pay for…read moretrash to be picked up but nobody asked for it. You can't even smoke anywhere on property.

This community SUCKS!! You walk outside and it's covered in dog poop. The roaches crawling all over…read morethis place is ridiculous. You walk in the stairwells and there they are! You go to the gym and there they are... not to mention they never clean in the gym area. The TV's never work in there and the bathrooms seem to be closed even when using your key access they provided. Which means if you cant access the bathroom ...where do you think people are urinating when at the pool !!!! The car vacuum spends more time not working and the hose to wash the car sprays water from the hole on the hose! The dumpster seems to be out of order often. Having the amenities in such shape is a disgrace. You can never get anyone on the phone and when you do request a call back they send you a short email without actually answering the questions. ZERO CUSTOMER SERVICE... RUDE & UNPROFESSIONAL! its all about the rent money here!!! You show up to the front desk and doors seem to be locked and they're out of the office. I hear neighbors complaining of AC units constantly going out! Its obvious no preventive maintenance is done on the units for them to go out as constant as they do. its an OLD community and they would rather spend money on the exterior to attract renters than actually ensuring the apartments are up to par. Im not even going to start on the mold like cabinets they try to sugarcoat!! The old rugs they turn around and charge you for when you move out. There are too many apartments rental communities nearby.. check one of those out BEFORE you get trapped in his hell hole!!!

I came to view the complex but the common ways, steps going to 2nd and 3rd floor apartments, very…read moredirty. I almost slipped on something. its a beautiful place, safe area, but I think they can do better at keeping the common areas, especially the apt stairs kept clean and free of debris.

This is my second review since Yelp asked me to do another review on Sedgebrook. I have been living…read morein this community since August. Personally, its a perfect location for working and dining. I am 10 to 15 minutes from everything that I need in my daily living. There are several grocery stores, pharmacies, banks, hospitals, urgent cares and RESTAURANT. JUST PERFECT FOR ME! As for this complex. It was initially my second choice when I was relocating to NC but it has turned out to best choice. My apartment is perfect! I never get direct direct sun on patio (perfect).The appliances and fixtures were all new when I moved in. The grounds are kept up well with landscapers here regularly. I can not say enough about the leasing team and the crew that maintain the complex. Any issue I have in the apartment has been addressed within hours of putting in the request. For example, I put a repair in late in the evening and the next morning someone was at my apartment the next morning. You get a confirmation of your request and when it was completed. I am grateful for the promptness. So, nothing is ever perfect. With that being said, I wish I could pick who lives over me. Consideration for others is the key when living in a community. The person over me is not respectful/ considerate when it comes living over someone. I have made a complaint and management did contact the unit because their has been a changed in the behavior right up to the quiet hours(petty). Again, I am pleased with the community.

Great place to live. Maintenance is quick to respond to request in hours. Neighbors should learn to…read morebe more considerate when moving around late nights and early mornings but other than that. Its a great community in a nice location to walk

DO NOT under any circumstances, move into this apartment complex. I get it, you read the reviews…read moreand you think to yourself "Nah, that's just a one-off. It won't be my experience." Trust me. It will be. I've lived in apartments in FL, TX, VA, & NC for over 20 years of varying "luxuries," some having more issues than others but this place is an absolute health hazard. It's a class action lawsuit waiting to happen, just need the residents to band together which might be happening anyway. Go look on Yelp for the real reviews and don't let these fool you. First, these clowns tried to pull one over on me when I moved in, claiming I needed to pay the max deposit when I haven't paid a security deposit of any kind in years. They tried to tell me I was cornered and out of luck, despite my lease agreement not even being legally bound (no security deposit listed and wasn't fully executed), then quickly changed their tune. Then once moved in, issue after issue with appliances in the unit that took literally MONTHS to resolve. Dryer completely broken. Knob sheered off the stove. Can't possibly just swap the appliance from one of the dozens of vacant units on the property that sit for half a year, that's too smart. Instead they send their half-wit maintenance crew to make repairs and order parts that don't last and never come in. Did I mention they are on their fourth or fifth manager in 6 months? Alarm bells yet? Now I'm dealing with toxic mold in my master bathroom to the point I've had to move out of it and seal it shut. I've been sick ever since I've moved in with a persistent dry cough, runny nose, upset stomach, seen two doctors, am waiting on results from a urine test, and consulting an attorney. You can view the results from the air test I conducted attached. Mind you, I'm immune compromised as I have Multiple Sclerosis and am on immune suppressing drugs making this an extremely dangerous situation for me, hence the reason for consulting an attorney. The complex could care less. They sent someone out to look and I've emailed them for two days now to follow up about them sending someone out to conduct their own test with zero response. They won't send anyone out because this is par for the course. They drag these things out for weeks and months. They know about the mold issue and continue to lease these units out, evidenced by the reviews online and the units that sit empty for months if not years. A unit downstairs from me has been empty for more than six months. There's no other reason for that except a structural/environmental issue. If this ends up going to court, it will end up costing them royally in discovery because they can't hide it. A neighbor in another building found mold in her A/C closet and they came by and sprayed bleach instead of actually fixing the problem. There is a reason this place has a ton of vacant units. The location might be incredible but it's not worth dealing with the unsafe living conditions and the absolutely incompetent staff in the office.

These are NOT luxury apartments…read more There are much better apartments in the immediate area for same or slightly more money. There will likely be a huge rent increase when lease renews (ours was 7%) and pet fee increased from $20 to ---$55--- per month!. They may NOT return your deposit (we're in process of going to small claims court).