Had a much more pleasant experience at this Verizon, at least the 2nd time we popped in. Of course…read moreon the first, we came an hour before close and were again directed by the staff member manning the front that we would not be seen today and to make an appointment for another day, can we come in during the day. We said no we work and left. It really depends on who you get upfront (aka how late they want to be there). We tried again another day probably around the same time and were put on the queue to be helped..it was still a wait, but at least we were not immediately turned away. Had a great sales representative (I wish I would have got his name) that was very transparent and honest in regards to the current promo, asking us why we wanted to upgrade and telling us that we should wait until Iphone 14 series comes out, because it would not be worth it for us at this time. I really appreciate that he was straight with us knowing this would hinder his commission. Only reason not a 5 is because of the first experience and being turned away.

Blake is amazing! He really saved me from a disaster with a Verizon (Victra) 3rd party store. He…read moresaved me $1000!!! Because the victra store screwed me over. THANK YOU SO MUCH BLAKE! I will only be coming to you now!

I worked with Georgianna and she was absolutely the best! She's very personable and knowledgeable!…read more She didn't rush me, she answered every question I had. T-Mobile is lucky to have her as an employee. Thank you, Georgianna for everything, you're the best!

Staff were unhelpful and quite frankly just rude. I had come to visit from ireland and heard great…read morethings but i left in a terrible mood and really disappointed me

I had an unexpected cellphone malfunction that required quick attention…read more I am disabled and depend on a transpiration company to get to adialysis and need to be able to communicate by cellphone with the van drivers. I called CPR and the person answered the phone was curtious and knowledgeable and said to just bring the phone on in. O was told it should take no more than 2 hrs to fix as they had the part in stock. Good to their word, less than an hour my phone was fixed and I was using my phone! Price charged was reasonable. THANK YOU CPR

Great experience! I believe I worked with Grant and he was very knowledgeable and friendly. Highly…read morerecommend. ---------------------------------------------------------------------

horrible customer service, you call tech support and you get someone on the line trying to try and…read moreraise your prices, took well over a hour to get to the right person, then of course the new equipment they shipped you is not working right so they have to replace, I was with them 35 years and finally had enough of their horrible customer service, allo is far superior

I had 4 different technicians out and called/chatted with at least 20 different agents and still…read morehad consistent/intermittent issues with all of my devices. They were unwilling to give a refund and were unable to fix the issues.

This place has terrible customer service. None of the employees seem happy to be there or ever…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there were several scratches, scuffs and marks all over the case. I dread coming to this store. I wish that Best Buy was an authorized Apple dealer. They have much friendly employees who at least pretend to care about their job and the customers they serve.

This place has excellent customer service. All of the employees seem happy to be there and always…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there was zero damage, scuffs or marks anywhere on the case. I dread the fact that I did not come to this store sooner. I am thankful that Best Buy is not an authorized Apple dealer because they are a chore to work with. I hate Best Buy and this place blows them out of the water!!

I was noticing the low reviews for this location as I was looking for locations and hours to take…read morecare of some new phone business, decided to check out what others were saying, as I too have had "situations" w/them. My wife does most of the routine business of the household that involves paying bills so I had minimal encounters before... The first big issue was with my mother, first as a customer and then when she passed. Prior when she was living she had dementia, another sibling had taken her to Verizon, she had similar upselling and charges, for things she wasn't capable of using. I had to get involved there to get that reversed so all she had was a flip phone so she could make calls. Also got autopay going.... she couldn't remember to pay bills.... .That was a BIG mistake. Following her passing, multiple months trying to get the service and bills stopped. Even w/POA and Executor documentation, I could not get into her account to see status or do anything. They kept insisting on a PIN... Local store said there was much they couldn't do, online they wouldn't talk without a pin from her account. Even to the end, the store was saying I still had to pay some of her bills even for months after she had passed and couldn't use the service. My wife set up Verizon service for us some years ago, mostly because I was doing a lot of travel in remote areas of Idaho and Verizon served that area. Most recently, I was looking for a new phone. I went to this location twice... FIrst, to check out general options as my phone was starting to have problems. The guy very obviously was after a sale, but he at least gave me what I needed...He couldn't let me see account info or specific numbers because my wife opened the account so was account manager status, even though one of the phones on the plan was mine, payment by our joint account. But I understand why there is caution giving out account info and he got me what I needed... approximate likely cost/potential promotion options for me to replace my phone. A week or two later I came back with my wife.... to get me account manager status and to discuss together which phone to get as the phone really needs replacement.... Basically I asked exactly the same as the first guy prior to ensure those promotion offers were still accurate and I would know about what it would cost me..... but it turned out to be a nightmare. He kept trying to frame the conversation to his way of selling on features I might need, etc. He refused to give me comparative prices or whether the promotions were the same and if we were eligible. He said he would have to work up an individual quote. Back and forth, over and over, I did not know which individual one, it was between several partly based on price. He kept insisting I ID one phone to work up a quote. Finally, I was angry.... no yelling or profanity, but really tired of this guy and his refusal to give me basic comparative numbers... I told him I wanted quotes on this, this and this... three different phones. Period. He walked back into that locked employee place in the back.... Was gone about ten minutes... During that time my wife and I decided we did not want to do business with this guy. My wife suggested we tell the manager we wanted someone else, but I was done w/the place. I mentioned to another employee we were leaving....as we were walking out I saw him walking out that back room.

Manager is a straight up douchebag. Stood around and messed with his tablet while customers waited…read morefor literal hours. This was a slow day, I waited to become an account manager to upgrade, and after all that they didn't accept my phone for early trade in because of a "scratch" that was so small, they needed 3 sets of eyes and magnifying glass!!! If theydve told me my phone wasn't eligible, I would've been in and out in 5 minutes. Instead I talked to customer service for 45 minutes with the manager played Tetris and stood on his high horse. AT&T your newest member has arrived!!

Training of employees needs to be better. I was told I would get $1000 credit for my old phone. The…read morescreen was cracked, and they saw that, and still said I would get $1000 credit. I had 2 weeks to return my phone. I cleared it of all information and brought it back to the store. I talked with the salesperson about the $1000 credit and the manager heard the whole discussion and said nothing. When it came to signing papers the credit amount was listed as $350 Because the screen was cracked. If they would have said this upfront I wouldn't have had a problem. She lied to me and the manager did nothing. I asked how to restore the information on my old phone and she sat there and wouldn't answer. She was new so I don't fault her totally. The manager was right there and said nothing. Cell phone salesmen are the new used car salesmen.