The staff here couldn't be more kind or helpful. It's nice to see their teamwork helping each other…read moreout to make this hotel a well run, smooth and comfortable establishment. Marv and Mariel do a remarkable job at breakfast too!

When my husband and I arrived, just seeing the lobby I thought to myself "dang, I did good!". The…read morehotel was so cozy and beautiful, and I love that it was small. Something either I didn't realize when booking, or forgot, was that they offer free breakfast. I am not just talking continental. They have that, then offer you a menu of about 5 meals that you can pick to have made fresh for you and customize it to your liking. Very filling and delicious. There was also *surprise* happy hour from 6-7! Beer and wine. It was nice to sit in front of their cozy fire and chitchat with other guests while enjoying generous pours. Overall this hotel was excellent! Everything was within walking distance. The room was SO beautiful and big. The views were lovely and I just couldn't get enough of the bathroom- the ceiling was a skylight- a giant window letting natural light in and the floors were heated. My only complaints were that all the buttons for the light switches were hard to figure out, the noise from the outside road (and the drunks yelling at night as they walked by) would wake me and there were no USB plugs in the room. The alarm clock had 2, but for whatever reason would beep constantly when plugged in. We couldn't stand the beeping so we unplugged it. We tried resetting the clock and everything. When we looked up the clock online for a fix, it said it was a known issue. Hmmmm Other than those minor things it was perfect- even cake balls waiting in our room upon our arrival! Oh! And the amenities were locally made and smelled awesome!

Stunning scenery. Food, drinks, and service were great as well. Definitely recommend working this…read moreinto your itinerary.

This place truly is next level! It's well appointed, higher end, gorgeous views, and truly…read moreexcellent service! The only real downside side was the construction going on right in front of the view. It was very loud and really ruined my experience. I booked a room with a patio lake view because I envisioned sitting out and enjoying a cup of coffee in the morning while being completely relaxed and mesmerized by the view, but instead it was loud jack hammer sounds! I was also excited to sit in the soaker tubs with that view, but the view was also a big crane with construction workers moving about, not as intimate as I envisioned. Once the construction is over, it's a perfect place, until then, not worth the amount I paid for a view. I gave it 4 stars because it's a quality place just not a great time to have chosen it.

TLDR: Great cocktails. Snails paced service…read more Finally! An elevated cocktail bar with some originality. I came here earlier this week and had a window-side seat. The cocktails were superb and original and the team definitely knew what they were doing. Unfortunately the evening was ruined by horrifically slow service (Note to the managers: This is costing you money). There were only two staff members working, but there were only 8 tables or so. Definitely come here for a drink, but don't be in a rush.

Amazing views of bay. Good food but small servings. In the middle of the Queenstown action and…read moreshopping.

Really nice stay here. Great location, spacious rooms and my favorite--- two in room coffee…read moremakers! Comfy bed and a small table that can be used for dining in. Hotel breakfast was really good with great French press coffee. Very friendly staff. Really close to the start of the gondola, easy walk to the start.

Sofitel Queenstown is definitely French chic! I was lucky…read moreto have a club room and enjoyed cocktails and appetisers in the Rouge lounge each evening. The staff at the hotel were standout. Friendly and attentive. The hospitality really made for a great stay in beautiful Queenstown.

Stayed there for three nights while on a long trip and it was great to be able to rest up a bit…read more The hotel is beautiful and the room was roomy and comfortable and included a sofa and sitting area. We had an excellent view of the lake and a large patio. We especially enjoyed the convenience of the mini-bar and the prices were reasonable. The restaurant also provided excellent food and service for us on site. They have a shuttle that runs back and forth to downtown every hour, so we did not have to pay for ride shares or cabs.

Location: 5 min drive to downtown and about 10-15 min to the airport. The views are stunning from…read morethe lobby and the rooms. There is a free shuttle to downtown but it's best to confirm as some of the set times are only available by request. Rooms: We had the superior 2 bedroom. We had a lovely mountain view from the patio. The fireplace is warm and cozy, even if it's not real wood. The master bedroom opens to the view but the second bedroom is on the smaller side. Kitchen and living room were spacious and everything was very clean. There are heated floors in the bathroom and heated towel racks. The washer and dryer were very good. Service: Front desk service was hit or miss. We checked in twice after spending one night in Te Anau. Some of the staff were friendly and some were stoic. We were unable to eat at the restaurant because it was booked up but the bar menu was delicious and we were able to enjoy the view while eating. They held our luggage for us several times. I would definitely stay at this hotel again if I ever come back. The view is gorgeous and the spacious apartment was lovely.

You should stay here. Really. We've stayed at Cypress Inn,…read moreDoris Day's place in Carmel, which was off the Richter for character and charm. There's a wonderful little place we stayed at in Orange called Cotehele which is about a thousand years old and comfy as anything. Truly magic place especially in Winter under snow. We had one of our anniversary holidays at Hatherly Birrell Collection in Lonny* which amps up heritage, art and style. But..... The Dairy is better. For a start it's in Queenstown, and nowhere on Earth is there anything as spectacular as the little town on Lake Whykikamoocow under the Remarkables. I'm so glad Gen Y didn't find the 'Remarks' or they would be called 'The Like, Awsomes' Second it is authentic. It used to be a Dairy until a couple of blokes did it up and turned it into a boutique hotel. Its got history and class. To burn. Third, its now run by two of the nicest people you will ever meet even if one of them is a Kiwi. Hi Bevan! BTW, how did you get so lucky as to marry a gorgeous Aussie like Kim? CarnthaWallabies. Nothing is a problem. Every whim is their command. Alex the Elvis impersonator is on hand to bring the best brekky in the southern hemisphere.** He can tell you where to ski and where to get a Rhinestone jumpsuit. The view from our room was better than TV. We just sat and looked out the window. After a day's skiing we would fall into the hot tub and Kim would bring us champagne flutes and an ice bucket. Fresh towels and robes provided. The location is perfect. Walking distance to ski field buses, and the middle of town is a two minute roll down the hill, but its still quiet enough that you can't hear the Irish and Pommy backpackers at two in the morning, a problem in others Hotels, or so I heard on a chairlift. The brekky is touted as a feature on other review sites and rightly so. It is drop dead fantastic and it means you don't need lunch - which for me is extraordinary. I don't know what they have done to their pigs in the Shaky Isles but my God they make super bacon! And Elvis is always happy to load a few more rashers on board. With a smile and a chat. A very cool guy indeed. With a car that has been diagnosed as a 'ticking time bomb' which he drives to the ski fields. Brave man, I assure you. Driving to The Remarkables is like a double black run for experts only! Afternoon tea in front of a cracking open fire is wonderful. Little home made cakes and scones, or so Keeno tells me - I was having a nap at that time of day. Or Skiing. Thats the thing about this place, its just so friendly. Everyone is blissed out, just enjoying the town and the hospitality. I reckon that The Dairy is the new benchmark for hospitality. The rooms are great, the bathrooms are spotless and the hot water is strong and endless. I tested it. Wi Fi is amazingly quick and trouble free. I heard our American friends Brittany and Andrew thank Bevan and Kim for helping with their heli hiking, bungy jumping, jet boating, and glacier flights. Our Brazilian neighbours could be seen wandering around the Library and just staring into the distance. Bevan recommended some places to eat, most of which I had already found on Yilp***, with the notable exceptions of Belle Cucina and Eichardts. That Eichardt recommendation in itself earned him hero status with me. At least until the World Cup. What a place! We will be back. *Launceston, Tasmania **We down under are very fond of being the best at anything in the Southern Hemisphere. It means we have beaten Chile. And the bottom province of Equatorial Guinea. And Namibia. ***'Yelp' in New Zealand...ish (?)

This place was amazing! My husband and I spent my birthday here while on our honeymoon. Charlotte…read morewas so kind and made us feel at home. She had great suggestions for local spots from viewpoints to restaurants. Accommodations were great and breakfast was delightful! Highly recommend and we will definitely be back!

My wife and I had flown in from Melbourne and stayed at Novotel in October It is very centrally…read morelocated in Queenstown, very near downtown and lots of shops, and yet, it did seem like it was in a relatively quiet area of town. It took about 5 minutes to get to the heart of shopping centers, restaurants, and cruise ships. Room seemed so nice and clean. Not that we used it, but we were surprised that there was a bathtub - first one after 15 days in Australia! And ... a first for us: Heated towel rack! Oooh, on a cold day or after a shower, it feels so good against the skin! One item that is missing are electrical outlets near the beds - they're across the room! Why doesn't a hotel place electrical outlets by each bedside? Another problem: if you are using an electrical converter, many of the outlets are very close to the "On/Off" button, so if you push the converter too high and/or high, it's turned off! You'd think that the "On/Off" button would be positioned higher so the electrical converter would affect it, Breakfast was about 'normal' for hotel - nothing unusual or outstanding. Service people were very friendly and helpful.

Middle of the road hotel. It's conveniently located but everything in the downtown area kind of is…read more The elevators are being repaired so you'll need to take your stuff up the stairs unless you're on the main floor. They are happy to help if you need. The rooms are a bit tired looking. It's probably been a few decades since the decor has been refreshed. There's coffee and tea in the room. The bed is comfortable but the pillows aren't. USB ports would be a great addition these days. WiFi is free for guests, so that's great. Breakfast is nice. There's a omelette station and multiple hot options. Various breads, pastries, and few weird ethnic options (like miso soup and chow mein). I do love the apple juicer. Takes a bit of work, but it's fun. Staff is friendly and everyone is happy to help when you need it.

Stayed in the lake suite for 4 nights in May 2026…read more Pros. Service. Breakfast. Views from Suite. Cons. Hotel, although in pretty good shape, is a bit dated. Early 2000 decor despite ~2011 opening. Location. Nothing in less than 30 minutes walking distance as far as non hotel bars/restaurants. The hotel seemed generally clean however there was a very large cockroach in our room. Probably a good place to stay if need a night a night close to airport.

My partner and I had a lovely stay at the Hilton in queenstown. However our stay was made…read moreextraordinary by the Manager, Mr. Vaibhov Aneja. From the moment we stepped through the doors we felt so taken care of after a long week of road tripping. He was quick to assist us in a room request and he also went out of our way to bring us wine and chocolate as we were celebrating our engagement. The rest of the staff from valet to cleaning services was also incredible and so accommodating. The room was very comfortable and the proximity to the lake is unbeatable. It is a bit outside of the CBD but it was so close to so many incredible restaurants and shops it didn't matter. They also have a water taxi that can take your down to the cbd. We would definitely recommend this place for a stay in Queenstown. We will never forget how special our stay was.

This place was LOUD. Our room was awful and tiny for considering what we paid. We could literally…read moretouch the ceiling of our room. Our friend's room was double the size for same price. We tried to upgrade but they wanted to charge us $160/night yet online it was less than $50/night. We've been all over the country and all sorts of places. This was the top price/rated and by far the worst experience. Concierge was nonexistent. This place is crazy to have that high star of a rating. I truly do not like to write negative reviews unless warranted.

We choose Hotel St. Mortez for it's location and breathe taking views of the lake. We were upgraded…read moreto a suite upon check in. Breakfast was cooked to order and offered everything you might want. Bed was very comfortable and the bathroom was a good size with a separate shower and soaking tub. Molton Brown toiletries was a nice touch. Check in and out was seemly. One thing to note, there is a hill back to the hotel from town. It's pretty short but will leave you winded. Everything you need for a luxury stay in Queenstown.