Terrible customer service. I signed up for no overdraft fees. If I dont have the money then they shouldnt take the money out. I even signed a contract saying no overdraft. But they still charged me and were dismissive when I asked why. The old lady in charge was very rude immediately when she walked in. read more

Please do not bank here or with any Nusenda. In February 2021, I took a car auto loan and set up auto pay at the beginning of every month. In May 2025, Nusenda changed my auto pay to the end of the month without notifying me. They then charged me a late fee 7 times without notifying me that they changed my bill pay. Now they will not reimburse the late fees and notified the Credit Unio of the "late payments." Literally the worse credit union. Bank of America is far better. I will never bank with this scum of a company. You've been warned. read more

The staff is very outgoing and frieHerr. Greeted every time you walk in with a smile. Love doing my banking here.

Drive through service has consistently been slow. Waited over 20 minutes during a time when it was not busy. Maybe 1-2 cars total! Literally didn't even get to deposit my money! read more

I love this Nusenda. I opened my account here, changed my account here, done all my transactions here and I use the ATM's here. Part of that is that it's the closest to where I live but the other part is that the service is great and I have nothing but good things to say about the staff. Everyone is so friendly and helpful every time I come inside this location. I look forward to using this location for all of my needs. read more

Nusenda Credit Union - Banks & Credit Unions Near Me - Albuquerque, New Mexico

A credit branch that DOESN'T offer service to other credit union members? I did not know there was such a thing. read more

I can't think of a negative thing to say about this bank. Not only are they friendly but also efficient. I've been doing business with them for the past 9 years now and not once, not a single solitary time did they not meet, if not exceed my expectations. I have multiple accounts, and all that good stuff with them... I'll keep what I do with them privately. I have closed most of my local accounts and switched them all to NMFCU Peeps at this branch are super friendly and helpful. They'll learn your name and what it is that you like. They'll even greet you by name! Give them a chance to win your heart and your business over. FYI I don't work for them nor am I a banker. read more

Nusenda Credit Union - Pretty nice inside. - Banks & Credit Unions Near Me - Albuquerque, New Mexico

While certainly not flawless, I've been a member of this credit union the better part of 20 years, and while I'm not really getting why they chose the somewhat techie-esque brand name Nusenda, I totally understand why they replaced the mumble-jumble name of the predecessor, New Mexico Educators. That was the right move, guys. And 20 years into this relationship I'm still enjoying it, overall, including this branch location, which clearly cannot handle the west side population boom over the last decade. So if you go on a Friday, moreso than most banks, this place is friggin' buried. I want to say there are three offices for member services, and while I've waited about 20 minutes, on average, to speak with a rep, they're typically very friendly, capable and efficient. This location has a good drive-thru and two ATMs, don't use the drive-up machine, often it isn't working. This location is also open Saturdays, a great time to get those notary public documents signed, because notary public stuff, that's just part of life, and those people with their special stamps, they're notable. read more

I haven't had many issues with NMEFCU. I've been using them for over years and since I moved to Albuquerque. Sometimes the lines are long, but everyone is very helpful from my experience. I like their community rewards program. I think I made like $60 last year just from using the "credit" option on my debit/credit card. We've used them for a loan or two and the rates are reasonable. I like 'em a lot better than Wells Fargo or Bank of America. read more

Thoroughly disgusted with this credit union. I want my credit union to be a nice safe place to keep my money. Without hassles. If you are the sort that goes regularly to your bank or credit union it still might be. If you are like me and prefer to do as much banking online as possible stay away! They recently redesigned their website. It is now slow and cumbersome. Forget about it on a mobile device unless you have a ton of data and 20 minutes to kill. Their mobile app which is still available for download doesn't work. Beautiful icon however. Failure rate, high. Never mind the additional "security" measures they have in place. Be prepared to lower your browser's security settings to accommodate their cookies. I have to get a text message sent to my phone every time I want to do any sort of online banking unless I let them set up shop on my computer. (If you ever clear your history you have to start all over again...) Now the final straw. They are trying to sell you products before they let you log in to your account with NO WAY TO OPT OUT OF OFFERS! You have to recieve the offer to remove the offer. My credit union has become a street vendor overnight. To make matters worse they are not even straight forward about it, the questions they demand you answer are demeaning and insulting. ONLINE BANKING FAIL! (Enjoy your wait at the teller) read more

This is a review of the entire organization. This is the worst bank/credit union I have ever been a part of!!!!!! They rip you off every chance they get they won't fix problems when things happen by accident!!!! They continually charge you time and time again for maintenance fees and other miscellaneous fees they deem is ok to charge!!!!!!!!! This company is overall a complete ripoff and will be closing my account and moving to a much better organization that doesn't rip you off and will help you if problems arise. Not tell you well sorry we took $100 dollars from your account by accident but there is nothing we can do to help you. With little charges here and there throughout the month for whatever they want to charge you for!! These people are common thieves and should be shut down for the things they are doing to people........ read more

I've banked with Nusenda for years. Never encountered problems till my wallet was stolen on a late Friday. Couldn't contact anyone because it was after hours and a weekend In a panic I attempted contacting them through social media outlets as phone/website options to talk to a banker were inaccessible due to it was considered a weekend. They responded on fb telling me to contact them during normal business hours.. They didn't care about my missing funds on a late Friday!! Thanks Nusenda for not making customer concerns a priority Looking for a new bank! read more

I have been a member of Nusenda for only a few weeks, and in that short period of time I have had a number of curious - and one miserable - experiences. 1) First of all, when I opened the account online, I was only able to deposit $1,000 from my old credit union. When I asked why, they said that it was for security reasons. What? Ether the money is transferred or it isn't. This is a case of dubious and bogus security. 2) After I opened the account, I tried to transfer money from my old credit union to Nusenda. There is no way to do this. I was told to "deposit a check." It is now 8 days after I did that, and the check still has not cleared, even though my old credit union shows it was transferred 6 days ago. (Why in this day and age a transfer takes any more than 30 seconds is beyond me.) Note that I have opened accounts at two other credit unions and they were able to transfer funds immediately from other credit unions. 3) I have most of my money in a Vanguard account. When I get dividends and interest, I transfer them into my credit union account. That is what I live on. I established the account linkup between Vanguard and Nusenda, and then attempted to transfer money from Vanguard into my Nusenda account. The transfer failed, apparently because Vanguard had not quite finished verifying the Nusenda account. Nusenda then charged me $21 for a "failed debit withdrawal." I went into Nusenda and complained that I did not attempt a debit withdrawal, I attempted a deposit. I was told "tough," and was told to take it up with Vanguard. When I asked why I was charged $21, I was told it was a processing fee. I said, "But it is just two computers talking to each other." The person shrugged. I said, "I am going to close the account, one that would have had $80,000 in deposits." He shrugged again. 4) Curious fun fact. I set this up as a TOD (Transfer on Death) account. I am 63, and I want this account to avoid probate. But when I logged in, there was no way to see who the TOD beneficiary is, or a way to change it. When I asked about this, they said, oh, just email us and we will tell you who the beneficiary is. What? No one else that I know of does this. And there is no way to set up a secondary beneficiary. 5) In the very brief time that I have been a "member," their web site has been down for maintenance three times (!). I suspect that Nusenda is Walter White's credit union. Avoid at all costs. read more

Go anywhere else. This place will seek ways to get their hands on your money. I have never had fees anywhere but here. They will not help you when you have concerns and have no person to person etiquette. If you want to lose hundreds of dollars, this bank is good for you! if you value your money and your time, any bank will do a better job. read more

we have been with this credit union for years. it seems to me the teller is getting more rude and unaccountable. The nicer teller seems slowly disappeared. a few weeks ago, I went to the branch at coors and rio bravo, i finish the transaction and walk out to the door. The staff on the customer sign up desk usually politely tell you good bye and have a good day. yes in deed, one of the lady did. she said "have a good day!" then, she made an huge cough and look at me with a face. It stress me out. I can not help to think.. what did I do wrong? yesterday, my husband and I went in to deposit some money. I know it could be stressful if we get the teller is difficult. so I ask my husband to come in with me. The teller is pregnant. she seems to be communicative. I gave the coin receipt to cash out. she took the receipt and ask my account number. after that she seems to become different person. I understand how hard it is to be pregnant and hold a full time job. I wonder acting rude, it would be good for her and her baby health. she stops listen to me and not read the deposit instruction we wrote on the deposit envelope. she asked me snap questions and demanded an answer. I gave her one. she did not seem to like it. finally she gave me the money. she count the money without the receipt. I do not remember the amount on the receipt coming out of coin machine. I wish I had wrote it down. I asked her if I could see the amount on the receipt. she raised the voice and yelled at me "no". I got the other paper. so .. if she gave me money wrong, I have no way knowing. I did not want to create problem for her to make her job harder. I continued to check the paper she gave me. she did not like that I still on her counter not leaving. so, she called my name and thank you for my visit and have a good day. both my husband and I feel like we were told to leave. I quickly checked the deposit receipt, It looked good but rushed. It is hard to understand. it is could be so stressful to deposit coins and a check at nusenda credit union. read more

Before traveling abroad, I stopped by NM Educators Federal Credit Union branch at UNM. I told the teller the dates of my trip and the country I was visiting as well as my return date to the states. I had plenty of cash on me and I only used my card once at a major retail store in the country I was visiting. When I needed to buy a plane ticket I processed the transaction online and everything seemed to have gone through. The next day I received an email from the airline company saying my reservation had been cancelled because my card was declined. I immediately checked my balance online just to confirm I had the necessary funds in my account. As it turned out, I had over 4 times more money available in my account than the amount I was trying to spend. At the airport, I tried to process the transaction again and once more my card was declined. I called VISA and their attendant told me they had not put a hold in my account thus I had to contact my bank. At this point i had to make an international call to Albuquerque to figure out what was going on. I waited for about 10 minutes on the line and my call was never answered by NM Educators costumer Service (this call cost me about 10dlls that i had to pay for with cash). At this point I was at the airport with no access to my money and I had lost my flight. Following, I contacted NM Educators online chat and the attendant told me she saw a note about my trip in my account and that the situation would be immediately solved. After talking to her, I tried to buy another ticket and once again my card was declined. I repeated the transaction and it finally went through. I completely understand the rationale behind canceling a card when unusual activity is happening, however, not only I took all necessary provisions to avoid this situation -- that is, I stopped at the branch personally to inform the bank of my trip (location and dates) and called VISA prior to leaving the US -- but I only used my card once before NM Educators decided to block my credit without notifying me whatsoever. This problem cost me over 200dlls more in airfare because I had to buy a ticket immediately from the airport. Moreover, I had to pay for one night of a hotel reservation that I didn't enjoy because I had lost my flight. Total cost so far: 300dlls plus all the inconvenience of not having access to my own money. I returned to the US on the same date I had informed my bank of. At the airport I was able to pay my phone bill with my card, consequently, I assumed there was no reason to worry. Today I went grocery shopping and my bill was less than 60dlls. I swiped my card and once again it was declined. The result is: I had to get back home without groceries. I got back home infuriated and called 3 of the contacted numbers listed on NM Educators Federal Union contact information and none of them led me to an attendant. Additionally, the online chat is not working because it is Saturday, July 27th, at 2:30pm and their service only works 'til 2pm. Also, once again I called VISA and they told me they did not put a hold in my card. As a result, I will have to spend the weekend with the 10dlls i have in cash because NM Educators Federal Credit Union have no service 'til Monday. Due to this credit union's poor and disorganized service i'll have to lend money from a friend to get by the weekend. I am absolutely unsatisfied with this experience and appalled to see the lack of respect this credit union shows to its costumers read more

I went in to open an account. (Truth be told a have a lot of money that needs to be put in another account for FDIC insurance coverage). I told the women I wanted to open a savings account, she took my name, and I waited for about 20 minutes. During that time I saw the agents (not very smart looking) sitting at their desks doing nothing or eating lunch. Finally I got sick of waiting....When I told the girl I was leaving , she didn't apologize, she just said "OK". Don't waste your time at this place...all the people there look like 2 bit whores and idiots without high school diplomas. I got a very bad feeling because of their unprofessional behavior. read more