Overview - The Good: Excellent cock-tails and sides. Bad: Served a cold, very fatty steak, Horrible service, Waitstaff blaming customers, would not rectify, ignored at table, had to flag down people for service, walk inside to get check. Management lied about getting manager as we waited and waited and waited. Killed vibes for last night in Istanbul
As a Texan, and someone who can appreciate a fine steak, I was very excited to try Nusr et while in Istanbul. The night started out fantastic, but by the end we were just crushed, angry and flat out disappointed and attempting to leave as quickly as possible.
We made a reservation ahead of time for 10PM many days in advance, and arrived at 9:30 to find the place absolutely packed. We checked in and had some drinks at the bar until it was our time to be seated. The cocktails were phenomenal and rival some of the best / high end mixology bars in the states. The bartenders have absolutely radiant personalities and are just really cool guys and make great conversation. A DJ was playing smooth house music and everything was amazing at this point.
Right around 10, we were called to be seated which was excellent as we made it to the table right at our reservation time despite the large queue of people waiting to get in. Our waiter took our orders for drinks and appetizers. The appetizers were brought out and just like the drinks, were excellent. The rocket salad was packed with flavor. We ordered two Dallas Steaks at the previous recommendation of the bar man from our wait inside. This is where things began to go down hill quickly...
The steaks were brought out and dropped off at the table as the waiter walked away. Note: All steaks here are immediately cut by the wait staff or designated meat cutters as this is part of the presentation. We waited, and waited, and waited, but our waiter had disappeared. After 4 minutes I literally was having to wave my hands to flag someone down to cut the steak. Waiting some more. Finally around 8 minutes after, we have someone cut the steak - which is now cold (we ordered it medium rare). We asked the meat cutter to please call the waiter over because we were not happy. Instead of offering to replace the steaks, the waiter said that he could "re-heat" it for us. I pointedly told him, reheating the steak would ruin the taste, and you cannot re cook a cooked steak. He balked and said this is all he could do.
At that point we were relegated to eating our cold steak. Trying to stay positive, eating through it even upset us further as the majority of the steak was fat ~30% and we were just cutting away piece after piece after piece away instead of enjoying the steak which just upset as further.
When the bar man from inside came to check up on us, and I told him what had happened he was very saddened. He asked me why I had not come to the bar to tell him and called over the waiter to ask what happened. The waiter said that no one came to cut the steak in a timely manner, but then started blaming and putting the fault on my girlfriend saying that it was her decision not to have the steak "re-heated". I was shocked by the lack of professionalism. The bar tender offered us dessert on him, which was a nice gesture, but we should not have been charged for the steak.
At this point, the waiter flat out disappeared for the rest of the night and refused to come by our table. Before during and after dessert, over 30 minutes passed and not once did he come to our table. I had to leave my table, track him down inside and ask for him to please give us our check so we could get the hell out of there. Another manager saw me and asked how everything was. I explained and he apologized and said he would get the "big manager" to come by and talk with us. We waited and waited and waited as he stood there - this never happened.
We felt humiliated, and most of all saddened by the experience. On what was supposed to be our last night in Istanbul and going out with a bang was instead, some of the worst service and humiliating experiences ever. The restaurant did not offer and would not remove the steaks. I really wanted to like this place, but I cannot recommend this place in good conscience to anyone. You're better off and will be happier getting a doner kebap from Taksim for 12 turkish lira (~$2.50 USD). read more