This Place have been a savior to me over the years , especially at nighttime when I realize I need or miss something. The Lady who works at night , have always taken time to help me with my many projects . She is the first one to say what I need and what I waste my money on. She is one of not many left in the industry that take pride to give you that extra advise , whit a bit of honest NEW YORK style which I love. Over the years I have always walked out , with good advice , and money saved . Joel read more

Call this place up in need of an item and the guy gives a heavy sigh and exclaims he doesn't have time to check inventory. Then he proceeds to get oddly angry. This is after he hung up on me the first time. 24 hours of uselessness. read more

No help at all. Front desk employee was rude and standoffish. If you need help with a project go somewhere else.

I went here to make copies of my keys. The person at the counter gave a heavy sigh and a mega eyeroll and no words while she went to her key copying area. Whats with the attitude at this place?? Its not the first time I've gotten attitude here. I've talked about this place with people that live in this area and they all say to steer clear of this place because of the bad attitude. I agree read more

Sometimes in the city that never sleeps, you need a real Nuthouse. I mean it. There's nothing quite like that moment when you're scrambling to get something accomplished and you realize that the rest of the city may not be working on the 24 hour schedule you're on. There are times that your fire alarm won't stop going, you desperately need an air conditioner, you want to fix that squeaky dresser or you need an extra pair of keys cut... after everyone else closes up shop. But not Nuthouse. This 24/7 Hardware store gets the job done happily, efficiently, and at any time of the day. And they really do have everything and anything you might desire in the housewares sector. Also, if you call - a real human actually answers the phone. And is friendly and helpful. At 3am. Sometimes shit happens and when everyone else is asleep, Nuthouse has your back. read more

The newer help are nice but they know little about hardware. The older help know a lot but are rude and unfriendly. Don't try to return anything, you will be greatly disappointed. Shop, only if desperate.. read more

With my daughter living a block away, we were delighted to find a well-stocked hardware store, with virtually everything we needed to work in her apartment. Fred was particularly helpful and nice. When he wasn't there, his associates attended to us quickly and pleasantly. While items aren't marked, there is indeed a scanner on the main floor, so you don't need to purchase anything blind. The prices? A tad high, but commensurate with what one finds in Manhattan. read more

Now, this might seem a little trivial in light of current events - but it is a microcosm of a certain kind of attitude. I'm happy to report that for the most part, during this stressful time I've encountered mostly patience and helpfulness. There've also been a few pockets of impatience and condescension. Here we are in the middle of the CV-19 crisis, and we're not really supposed to be out and about, but I badly needed a mask - my old one is disintegrating. Nuthouse is open, so I called first, spoke to someone - I tried to be very clear, said I was looking for a single fabric mask, preferably black. He said,"Oh yeah, we have those' So I went up there and disappointingly, of course the only thing they have is a bin full of multiple-pac paper-type dust-masks for painting. I needed something, so I bought those. I'm paying - the card-reader is so small and flimsy and not anchored to anything, afraid I was going to pull it off the counter as I removed my card, I unconsciously put a fingernail on the screen to stop it from scooting - and for some reason, that cancelled the transaction. So clerk-guy says,'eh, y'cancelled it'. He resets, I insert again - he indicates for me to sign. I pick up the stylus, and try to sign. The signature pad is so scratched up I can't see if I've actually made contact - I thought it must've been the way I was contacting the stylus to the pad, but it starts to become evident that the LCD display just no longer works. As I'm going in for the third try to make a legible mark, clerk-guy is snapping a receipt in my face - he did this repeatedly. And mind you, while this transaction is happening I'm the only one in the store - not like anyone is waiting - 'I can't see any signature'. I said. 'I can see it', he says, waving my receipt at me again. Could he have bothered to say, 'It went through - no problem -here's your receipt'? He should be apologizing for the crappy equipment and say - 'Sorry for the inconvenience'. The gentleman should know that it's not his job to make the store's customers feel like a$$h*les. Particularly not at this stressful time. That's not the point of customer service - people will make it a point to go elsewhere - even in an emergency. How would ANYONE know that their signature pad is barely functional? And Sir, does it make you feel superior to snap that receipt at me like I'm oblivious? Y'know - I don't even want to tell you how many years I've lived in this neighborhood - and I've been very glad on occasion that the Nuthouse is there, and is open twenty-four hours. But you never know what you're going to get. I've gotten some real stellar service - and some real attitude. Nuthouse - if we ever get back to normal, do us a favor and upgrade your payment hardware - it doesn't cost that much! And then it will be one less indignity your customers have to suffer when they visit your store. read more

Can't vouch for most of the store, but my experience here is phenomenal. I was playing a show around the corner from this store on a Sunday night of Memorial Day weekend. My drum pedal just broke and had maybe 20 minutes before I hit the stage. THANKFULLY, I found this store and they were open. Upon running inside, I explained to the two guys up front what happened and what I needed. Within 5 minutes, one of the employees ran to a part of the store to get some pins, or something like that, that helped fix my drum pedal. Their help got me through the 3 hour set I had to play and I am extremely grateful for that. So thanks guys, while I didn't explore he store, the customer service was incredible. read more

If you're a woman don't waste your time here, or anyone for that matter. I went in with my two male roommates for anchors to mount a TV, the associate would only address them even when I was the one asking questions. We brought in the screws from the TV that had been used to mount it in a prior apartment and he insisted that it was all wrong and showed us one option for screws and anchors - what he was showing us had a weight limit of 85 pounds even when we repeatedly told him we needed a higher limit for a 75" TV. When we insisted that we needed to see other options (all of the inventory is off-limits to customers so you need to know exactly what you want because they will not offer options), the associate got belligerent with my roommate (not me because he still wouldn't address the woman standing there) and said "if you know what you want go get it" and let him behind the counter but provided no help in directing him towards where the screws and anchors were. We left feeling irritated and defeated and opted for Home Depot the next day. read more

There's a lot of rough reviews for Nuthouse. I didn't read them all and I'm sure many are warranted, but I love this place. It's saved my ass so many times over the last 10 years. A 24 hour hardware store in Manhattan?? As far as I know it's the only one of its kind. Don't expect the anti-septic, "customer is always right" approach of so many stores these days (and don't you sometimes get sick of that just a little? Too many stores these days are like a Black Mirror episode). The folks that work at Nuthouse are characters -big surprise with a name like 'Nuthouse', but the characters I've dealt with are honest characters, and I hope this place sticks around for many years to come. Cheers to you Nuthouse! read more

AN ABSOLUTE SCAM! Practically dollar store products being sold are speciality store prices, and might I add, the management is a band of bafoons with little to no expertise is anything except poor customer service. These guys will be lucky to be in business in 5 years. Good riddance! read more

Nuthouse Hardware - My lil guy - Hardware Stores Near Me - New York, New York

Eric couldn't have been more professional or courteous when helping me pick out a few keychains. A legit good person with passion for the job. Plus how can you beat 24 hours availability? Convenience off the charts. read more

Was in the running as our go-to from 25th st., but the entire place us severely disorganized, cramped, and inefficiently stocked (don't even get me started about the super weird BBB spillover reject warehouse upstairs); the staff is comprised of 1 helpful guy who dies not speak much intelligibly and 5 other staff who pretend to be helpfully knowledgable but don't know squat about anything tool or hardware related...they just know how to sound like they know stuff, but I doubt they know the difference between caulk and grout. Some stuff you can't find elsewhere in Manhattan, but caveat emptor! read more

I really want to like this place, but the service was not great, people seams not want to work there. The communication was hard, and very inpatient about everything. I really wanna help local business, but in this case, I think buying at Home Depot is way easier then here. At least you won't have to suffer their attitude. read more

Wow. I'm an understanding person, but never in my life have I been so disrespected by someone who's job it is to offer simple customer service help in their place of business. Shop employee Irene answered the phone angrily, dismissed and cut off all of my questions, told me I was wasting her time, and couldn't care less if I received the answer I needed when inquiring if they stocked a product I needed. I will be contacting superior company True Value, not to inculpate the employee, but certainly to advise any future training and or hiring procedures. read more

This place used to be a well stocked convenient hardware store for all the basics and more. Then they reorganized their layout and it's an unholy mess. Want to find most of the hardware? You can go browsing for it. It's all upstairs between movable shelving that requires an associate to access. Good luck with that. read more

Highly recommend!!! Knowledgeable, helpful staff. We purchased a portable washing machine for our apt. from Home Depot. Unfortunately, the hose didn't fit any of our sinks and we needed an adapter. Calls to Home Depot were fruitless. Went to local Ace Hardware where they said they knew what we needed but they didn't have it. I went online and ordered it, nope. Then went to Home Depot by Bloomies, same story on all counts. Reached out to a friend who we thought might the able to tell us what we needed and he recommended Nuthouse. He was spot on. We brought the hose and the aerator from the sink. Five minutes later we had the CORRECT adapter!!! Very Grateful!!! read more

This place has saved me multiple times. Good old 24/7 service. Everyone complaining here is just a moron and doesn't like to support small businesses. I had multiple emergency's and the plumbing department was helpful and had the part! If you have a broken valve good luck waiting for your next day amazon shipment. The nut house is small business last hope! read more

This was the only location that had gas containers left in the city and the only way they'd sell you one is if you purchased one of their overpriced generators. It's not nice to gouge your fellow citizens when there is a freakin disaster going on. Have some morals. read more

Great Friday night date spot, went here on a second date the other day. They don't sell alcohol so make sure your pre-game is strong. They do sell Monster though, and I was able to sneak a water bottle full of vodka past the door guy. Just make sure you're not too obvious, and the staff doesn't like when you run around sloshing your drink everywhere. Atmosphere-wise: The lighting is kind of harsh, wear shades. Pro-tip: Guys, take your lady to the glue aisle, one of the bulbs is burnt out so the lighting is kind of nice. The music could be louder, it's almost as if they don't even want you to dance and have a good time. I guess there's always tonic around the corner if you tryin to get freaky. Upper floors must be VIP or something because they're closed off, the door guy was being all secretive, didn't want to take us upstairs. The best way to get up there is to ask for something really obscure at the front registers and they might let you in, with an escort. Great selection of caulk for you ladies, but lots of tools...but that's Murray Hill, love it for what it is. Would return, hoping for a 3rd date with the lady, fingers crossed! read more

Maybe that miserable old cow with the gray hair who works there (manager? I hope not - God help them if she is), is so miserable because she works there 24 hrs a day. Just been in and was spoken to like a piece of crap by her. This is how she talks to CUSTOMERS??? It wasn't the first time either. Thought maybe I'd got her on a bad day the first time. Obviously, this IS how she talks to paying customers. I walked out disgusted. Needless to say, shan't be going back. Shame, the other guys who worked there seemed quite nice. read more

Staff is rude. asked one guy for help mounting my TV on the wall, 1 didnt even look up from his computer, the other, after my detailed explanation, said in a condescending tone "Yep, I definitely cannot help you with that" and walked away! Some other guy tried helping me, but when i started asking questions, he offered to do the job at my apt for $150. Too bad i live 2 blocks away. I would have given them my business 10X since moving in, but i much prefer the one on 33rd instead. Wonder how they're open still? Maybe a revenue stream 24/7 is how they do it. AVOID AT ALL COSTS read more

Probably the worst hardware store I have ever encountered. Try getting service in this place...it's as if you are invisible. At least the woman upstairs was helpful, but the guys downstairs, forget it. Next time I will make the extra trip to Home Depot. read more

Things I like: the store is somewhat well stocked, there's a ton of staff and it's 24 hours. The thing that makes it an absolutely terrible place to shop: no prices under any items. When I ask a representative how much any particular item is, they have to check on the price scanner.... I can't decide which exact item I want to buy without knowing how much each item costs. I don't know about anyone else but I have to stick to a budget when I go shopping and Nuthouse makes that nearly impossible. Try to avoid unless you are shopping for only 1 or 2 things or it's after every other hardware store in the city has closed unless they put price labels on all the items. read more

Buyer beware! I really wanted to like this place. I mean it's huge, open 24 hours, it's locally owned probably, and pretty close to my apartment. The the customer service was not amazing when I first went in to purchase, so I should have been tipped off (despite there being around 10 ppl working on the first floor, it was near impossible to get someone to help us). However, it was really appalling when I tried to return something. Despite having the original receipt & original packaging and I spent around $200 at the place in various space saving apartment items, but it didn't matter to them because no one even looked at my receipt. The item that I tried to return was a double bike rack, that I would consider defective since it didn't stay up on my wall. they wouldn't accept the return because it had been 'used'. Obviously, If i hadn't attempted to use it, I wouldn't have known that it didn't work. I was told that only a manager could approve this type of return, but I went twice morning and afternoon on the same day and the manager was 'out' both times. They said I should try back in the morning. When I asked if I could leave the bike rack there until the morning (it's bulky and I have 2 kids with me) they refused, so I knew they were probably lying. There's no way that a huge store like that just wouldn't have a manager around. Finally, when the employee decided he was done talking to me, all of the employees just left the store and waited outside until I left. Neither professional or mature. I've never encountered anything like it. Btw, The bike rack was installed by a professional contractor who builds houses for a living, so not exactly an inexperienced /idiot mistake could account for this problem. It's unfortunate that local places keep loosing business to the big chain stores like Home Depot--but shit customer service and refusal to accept returns like this is why. read more

Nuthouse Hardware - Holes left on my wall by bike rack fail - Hardware Stores Near Me - New York, New York

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The worst hardware store in midtown. My roommate and I went to the manager for advice on fixing holes in the wall. He recommended several items, however, he failed to mention that we would need to cut around the current hole to fit the replacement wall into. The manager also told us that we would be able to TRY out the product and see if it works. If not, he would give us a full refund. When we went in the next day to return the product, the cashier said that they have a strict no return policy. If we open the product, it can't be returned. First of all, ridiculous logic. How are we supposed to see if the product will work on our wall if we can't even open the packaging ? Nothing happened to the product, nothing happened to the packaging. The only difference is that the foil covering the packaging is now torn off. When we tried to speak to the manager, he was always unavailable. After speaking to a worker there, he couldn't believe the manager recommended us that product in the first place. He said a simple metal mesh is enough to cover a small hole and is very simple to install. One star for the managers being dodgy when trying to discuss the return policy/terrible advice. read more

Others have pointed out the convenience of this store for neighborhood residents. If not for that reason and their selection, I would never step foot in this store. The staff is a slow-moving inattentive circus. They defer to each other whenever possible and provide lackadaisical answers to most questions. In other cases, they simply have no idea what you're talking about -- an odd occurrence in a hardware store of all places. Asked for the location of a stud-finder today and was sent to no less than 5 employees before one lazily decided to walk me to their 4th floor. Do all your research ahead of time and come here to execute a purchase only. Otherwise, you will end up frustrated like the rest of us. read more

A hardware store in the tradition of "real" hardware stores....Fast Freddy rules! I also LOVE that I can stop in at 3AM and avoid the sheep that clutter and cram their way into every main channel at 8am to 7PM daily in NYC. I just bought a pressure washer and some blue tarps. They have heavy duty garbage cans, plumbing supplies, electrical...tools, rentals of some stuff we just don't want to buy. Manhattan needs 3 more Nuthouse locations to get rid of some of the holdouts that barely have anything in stock. Good work gentlemen. read more

Ryan located a hard to find drain plug in an odd size in about 30 seconds. It's the anti-Home Depot: Anarchic organization with competent help. read more

Of all the hardware stores in Manhattan, we are very fortunate that this one happens to cater to us 24/7. The fellow behind the counter had patience, a good wit, a knowledge of the merchandise and went above and beyond to search out the random screws and wooden dowel we needed to put our Ikea furniture back into commission. Nuthouse Hardware, we owe ya' one. read more

I've gone here twice now, it's convenient as it's always open and so close but the service is terrible! Rude, don't even try and help you! I may be young woman but I went in to try and ask for the tools to hang a picture frame on brick and spoke to 3 different people that didn't even bother to show me anything or help me in anyway! I left empty handed and angry! read more

This place was originally called Home Front Hardware when they opened up twenty or thirty years ago. Service was better, prices more reasonable and staff definitely more knowledgeable. I'm assuming the original owners sold the place, because the personnel has changed. A few months ago I had two keys made there (at $15 per) and I was told by people I know they were waaaaaaay overpriced. But it was in my neighborhood and convenient. Even at that price, I had to bring the keys back because they didn't work. Had a few more negative incidents, but I find long, drawn out reviews boring so I'll spare you. Really too bad, since I live a block away and the place is really convenient. But when it comes to anything costing more than a few bucks, I'll probably shop elsewhere, even if it means traveling a longer distance. If you do choose to shop there, I hope your experiences are better than mine. read more

Pretty comprehensive stock for a neighborhood hardware store, and being open 24 hours a day doesn't hurt. The housewares items on the second floor are overpriced (as is just about everything here), but, again, comprehensive. You're paying for the convenience, and that's a reasonable trade-off. The staff seemed perfectly pleasant to me. Having read the other reviews, I guess I would be clear about their return policy before making a major purchase. But otherwise, a neighborhood standard. read more

This place is wild, a total nuthouse. har har. I'm really jealous it's actually not in my neighborhood, I often need hardware supplies in the middle of the night and have to just scheme and plan for when the store opens. Plus being 24/7 means they're open on sundays unlike most places. The people were relatively friendly at first, after breaking the no dog rule and bringing in two, my friend and I were greeted by a friendly lady who asked for our pups names and didn't even mention the sign on the door stating no pets allowed. We carried them and they made no mess so I don't feel that bad about it, so don't give me shizzz. We ended up finding a few area rugs we thought could be great buys so we picked them out, of course neither had tags on them and we were informed it'd be awhile for them to look it up but they would. Of course while we were there we got a call that we had to go so we were suddenly thrown into the circumstance of being in a hurry. After they finally found one of the rug's prices and my friend made a comment about being willing to wait just not really having 20 min the owner rudely shouted back at us that it wouldn't be 20 min. I can't remember exactly what he said but it was mean and nasty and really not needed. The two sales associates kind of looked at each other like it's something that happens on the regular, so I took no personal offense. I believe this was the owner- although I am not actually sure. Overall I feel like if you need something and you need it NOW nuthouse will have it, and it won't be a total rip off, but it also won't be the cheapest or most unique option. read more

What I love about this place is not just the fact that they are 24 hours. Which gives me the opportunity to do some late night remodeling of my kitchen but the fact that it's called The NUTHOUSE. I don't understand how a place called The Nuthouse couldn't have some insane stuff going on in it. The price scanners/no prices on anything /the rude service. Go to any other place called The NUTHOUSE and see if they live up to the name. This place is great. read more

Whoa. It's the only 24 hour hardware store in NYC. A few days ago I bought a drill at 3 in the morning. The woman who helped me went out of her way to be extremely helpful and found me exactly what I needed. It's places like this that make me remember why I choose to live in NYC. read more

Yikes. First of all, the service was terrible. The store is split between multiple floors of the building. They told us to go to the 4th floor for drill bits, and after hiking up four floors of stairs we found the fourth floor was locked. My husband hiked all the way back down to find another attendant, who then came up to cuss us out for being up there. They had what we needed, but the people working there are certifiably nutso. The lady who checked us out babbled on for like five minutes about how the payroll was messed up, and how she was fired from other jobs. read more

Reasons to go here: 1. You live close by or its late at night and you really need something and everywhere else is closed. 2. You need some keys made **if it's for any other reason, don't even bother. why?? 1. the people working there esp the dude with the BEARD&PONYTAIL could care less if you bought something. You are wasting their time for going and asking them questions. I mean.. I don't blame the guy- he lives in nyc and he's probably never had a date in his life. Hey dude, you just work in the hardware store and it's not even yours. The people in home depot know just as much as you do. 2. The prices of things is just so freaking weird. They have a cc minimum..I think its 10 bucks. So when I bought some drano for 4.69, I had to pay 5.11 after tax. I couldn't use my cc, so I gave them 6 bucks bc I don't like to carry coins. What did I get back? a whole bunch of coins. would I go back? well I leave nyc in may so hell no. read more

Best hardware store in the city. Hands down. Not to mention the only 24/7 hardware store in the city that never sleeps.