Disappointing change in meal delivery packaging My experience with Nutrisystem's meal deliveries has declined since the company stopped using Styrofoam coolers. Deliveries now arrive in a cardboard box lined with aluminum foil and containing only one bag of dry ice. By the time the package arrives, the dry ice is usually completely gone, and the meals are often loose and jumbled together. I have complained about this issue after several deliveries, but my concerns have not been resolved. The new packaging seems less effective at protecting the meals and keeping them properly chilled. I would consider switching to another service if there were an equivalent alternative that offered the same type of meal plan. Rating: read more

If I could give 0 stars, I would. For over 20 years, I have used Nutrisystem for occasional weight loss and been very satisfied with the food selection and the excellent customer service. So, this year, when I wanted to shed some pounds, I again ordered. BUT- I am very unhappy with the service I received and have cancelled them and will never order from them again. Why? 1) I ordered a particular dinner that I can eat. I have food sensitivity's and allergies. When I received the order, they had sent a completely different food item. The explanation- low inventory. No call, no email, just sent what they wanted and still charged me $500.00 for my order! 2) I thought I would simply call and tell them to resend the food. I have previously had to have food items resent and had no issues. When I called customer service I waited 2 1/2 hours for a surly representative. By the time I had unsuccessfully tried in every way to contact them on their website. Then waited 2 1/2 hours for a phone call, I was done! I was not nasty to the representative but told them I was unhappy with their service as a company. She canceled and then, before I could ask about a refund for the incorrect food, SHE HUNG UP ON ME! Not wanting another 2 1/2 hour wait, I just cut my losses! I will add that if you try to cancel online, you cannot. You have to call. When I tried to use the chat, it was a robot and couldn't comprehend the fact that I had received incorrect food items and resolve the issue. I also waited the previous day on the phone for 11/2 hours only to find out that, when I googled their hours, they were closed already and they didn't even bother to have it on their service that they were closed! Horrible! I will not be ordering from the again. Be warned! read more

Very poor quality of food. I have ordered Nutrisystem on and off for about 20 years. My most recent order was bad. Unhealthy, not tasty and poor quality read more

I am desperately trying to cancel my subscription. I have tried every phone number that I've found. I tried to email. I looked up BBB to see if I could register a complaint. Yesterday, I was on hold listening to their obnoxious music for 2 1/2 hours until it was after business hours. When I went to their site, they're telling me that my sign in information is wrongl. It is NOT. read more

The customer service 800# makes it impossible to get a hold of a rep. Foods arrive damaged or melted and there's no way to report the problem, so you just give up. Foods are expensive and highly processed. not sustainable. read more

Unable to cancel Nutrisystem. Call every day for five days and then was put on hold. I gave up holding 40 minutes the first day, 65 minutes on tuesday, the second day, 92 minutes on wednesday, 35 minutes on thursday and then called on friday, left the phone in the study, because the hold music is horrible, could still hear the music and was on hold two hours and 42 minutes before I finally hung up. Choosing Nutrisystem was one of the biggest mistakes I have every made. I hate nutrisystem and everything about it. Do yourself a favor and don't consider this program or company. I wish I had never heard of Nutrisystem. read more

I received the items I ordered, and all the frozen boxes were melted. I sent emails, sent chat messages, and even made phone calls, but they didn't answer or reply at all. The customer service is absolutely terrible. Do not buy Nutrisystem. read more

I cancelled my orders and they just kept coming. It is impossible to get a human on the phone and the if you do try to call you are on hold forever! The old Nutrisystem was well supported with people who answered calls. The food was wrong, there is NO customer service and this is an absolute disaster as a company! I used this co. after each baby was born to diet off my baby weight. I WILL NEVER USE THIS CO. AGAIN. I am sure it will be in bankruptcy, if it is not already. What a SCAM!!! read more

Nutrisystem is running a scam on the public and should be shut down. i have tried several times to cancel my account at different times of the day and no luck getting through to them to cancel. I see that many others have sent complaints to the BBB. do not use this company. it is taking advantage of people who are trying to loose weight Stay Away. read more

I first used Nutrisystem since 2011 with success. Over the years, the food selection has gotten worse, no variety. i only kept my autoship going due to my price not increasing, and it was very affordable. However, recently I couldn't change my delivery date online, so i tried the automated system over the phone, but that didn't work either because when i logged into my online account and see that the changes I made didn't register. I finally started googling, and notice I'm not alone in my complaints about NS in general, and decided to just cancel my autoship order. I was on hold for over an hour at work because the only way to cancel was to call, I couldn't do it online or thru the automated system. While i was waiting on hold, I decided to try the chat online. It took a rep about 25 minutes to respond to me, but it seemed to work. I got an email confirming my cancellation was processed. I also went back into my NS account online to verify it. The one thing that wasn't cancelled was my credit card info was still on file, so I deleted the card, just to make sure. read more

I canceled my subscription online on April 30th since I was in urgent care due to a reaction to sodium and possibly preservites used in the meals. My blood pressure was extremely high after day 6 of the program so I went to urgent care on day 7 and was told to stop eating highly processed high sodium food. It has taken 5 days for my body to get rid of excess sodium and  regulate my blood pressure. read more

I rec'd my CC bill today & there was a chrg from Nutri System for $74.00. I was told by NS that I had signed up for this chrg when I bought my last order of food, which was months if not years ago. I had no knowledge of that & was also told I had been sent an email from them regarding this chrg. I do NOT read their emails, because I no longer do business with them, and even "Unsubscribing" does no good, so they would not refund that chrg. Called my CC Company & was told I would have to close my CC acct in order to get this chrg resolved. BEWARE OF HIDDEN CHARGES FROM NUTRI SYSTEM. read more

the food is HORRIBLE! They say money back guarantee, but it's a lie. customer service is useless. the theme to this program is starving yourself on teeny tiny portions. I wouldn't have even given it one star but that's as low as it goes. BUYER BEWARE!!! horrible read more

Nutrisystem - Hers a pizza. Smaller than my hand. Pick! - Weight Loss Centers Near Me - Byram, Mississippi

Been using Nutrisystem off and on for years with success but their customer service is by far the worst. You can't seem to cancel unless you call them which is where the frustration begins. I tried calling them on several occasions but was put on hold for over an hour each time with no results. Their chat was no better! read more

There's a reason Nutrisystem has so many 1 star reviews! The food tastes like cardboard, is near inedible, is highly processed, and has almost no nutritional content. Also, beware of any type of auto renewal program. I had a Club Advantage subscription and it auto-renewed with no notification/reminder and I hadn't ordered from this company in 11 months. I called (and emailed to complain) and they refused to refund my money. Read the fine print! Very poor customer service and questionable business practices IMHO. If you're considering this company, I would urge you to reconsider and read the numerous reviews and complaints against them. I wish I had!!! read more

I lost about two pounds per week for the first seven weeks, by doing the diet and an exercise bike for ten miles a day. Then I hit a plautou. I started nutrisystem about two years ago, took some time off and restarted it a few months ago. They no longer offer a few of the deserts which is real disappointing. They often have low supplies of certain foods and if they don't have what you have ordered they choose what to send as a replacement. This month when I received my package the dry ice was completely gone when I unpacked it and while most things were still close to frozen, I had ten ice cream sandwiches in the order that were packed on the bottom and were completely melted. They decided to give me a $20 credit on my next delivery which is less than the cost of the sandwiches. The sandwiches cost $2.75 each. I thought they should add ten sandwiches to my next delivery but they refused. I'm not pleased about that and the discontinued items happen to be what were my favorites, so I'm probably going to drop them and look for a different program. read more

If only I could rate them with 0 stars. Not only will they not send even one reminder of your upcoming auto delivery (which, come on, is really no effort with everything being automated), so you are screwed if you forget to cancel in time, but then when you try to cancel online, you cannot. So you call the number they tell you to call, only to be told your wait time is at least 10 minutes (and after 1 hour and 15 minutes you still get NO ONE). "Use the chat feature," the recording says, but when you try that, you get a bot that asks how they can help. If you say you want to cancel, they auto send a long speech and at the end tell you to call the number that you already tried calling to no avail. "If you are having trouble cancelling, type AGENT to be connected to an agent," it replies.... to which you type "AGENT" and then sit and wait indefinitely for an agent. I still have not been able to cancel and it's been over 3 hours. read more

Nutrisystems sucks. I called customer service and told them I did not want auto delivery. And this is the second auto delivery. Customer service guy says it is my fault. I am out $430.00 that I don't have for food I don't want. Never do business with them again. Be aware.. read more

Regular Delivery of Nutrisystem from the Nutrisystem website is absolutely awful. Federal Express does not seem to be responsive at all to customer needs or concerns. Late deliveries are frequent in my experience. Nuturisystem Customer Care is absolutely useless. The sales personnel are very nice and accommodating to get you to sign up for recurring delivery but that's where the service ends. As far as weight loss is concerned, it kind of works. In the past, before COVID, weekly meetings with coaches worked because it created an atmosphere of accountability. No, call and no weigh-in have destroyed most of the value of the program. Of course, it can work with very dedicated individuals who don't mind eating highly processed foods. But considering the processed foods, lack of personal in-person support and terrible customer service, Nutrisystem has become a pretty lucrative rip-off program in my view and I would not recommend it. read more

This was one of the worst customer experiences I've had. I canceled my Nutrisystem subscription, yet the company continued to charge my account anyway. These were unauthorized charges, and stopping them took far more time and effort than it ever should have. Customer service was unhelpful and dismissive, offering excuses instead of solutions. Cancellation should be simple and respected, not ignored. The unwanted billing and lack of accountability make this company impossible to trust. I strongly do not recommend Nutrisystem to anyone. read more

Don't order on the 50% off and feee shipping deal.....you can't cancel for 2 months or change your order, I put in order and selected my meals, got an email 5 minutes later saying they were sending chef choices meal? I called 10 minutes later and said I selected meals I didn't want their selection...they said no changes allowed! I said it was your system error and they would not change order,so I said cancel they said not allowed!! Very bad customer service, so disappointed that a company would treat customers like this! You call all different numbers get the same people, no managers to speak to...unbelievable nasty people work their phones! read more

I've been successfully using Nutrisystem from mid-August 2025. It is now Feb. 3, 2026. I have lost 40 pounds. Just had my first problem with a shipment. I placed an order 1/29/26 and it was scheduled to be delivered on Feb 2. I requested a one-day delay with FedEx to deliver on Feb 3. I requested the delay because I had a medical issue that needed to be taken care of. When the shipment arrived on Feb 3, all the dry ice was gone, and all the frozen products were partially or totally thawed out. I called Nutrisystem because their FAQs said to not consume thawed meals. Because I requested the delay, they would not do anything about it. I have cancelled my plan. Now I'm out the food, (which needs to be thrown away) and the money that I spent for it. Thank you Nutrisystem. read more

i received a shipment from nutrisystem , the frozen items were thawed out, so I'm not supposed to eat them. The items that they shipped didn't even come close to what I custom ordered. What the hell has happened to this company? read more

their customer service is TERRIBLE. I requested to cancel my auto delivery a week ago, before the cut off and was told they would cancel it. The shipment cost came out of my account over this past week so I requested customer service to refund me and cancel it and they refused so I asked to speak to a manager and was told the manager "was busy"... how ridiculous!!! then they told me if I cancel my auto delivery before I receive the 2nd shipment, that I tried to cancel, they will charge me an extra $125! what in the world. this company is ridiculous and scamming people!! read more

Customer service is terrible. They were out of item 3 times after showing it was in stock. They substituted for an item they sell for 25% less and when I asked for a refund of the difference he wouldn't do it. My order was missing several items and they wouldn't credit me for them nor replace them. I wanted to speak to a manager and agent wouldn't let me. read more

The customer service is terrible and very disappointing. they don't have any good frozen snacks like before or unfrozen snacks,some of their food comes all broken . In general not a big selection of food like before. It s not worth the money anymore. read more

I was trying to postpone my shipments for 60 days due to health issues that have prevented me from consuming my previous orders. When I was unable to do an online, I called the number on the website and three times was put on hold after going through all the prompts, and After being on hold for over five minutes each time, I was immediately directed to a survey on how my experience with my customer service rep was. I gave zeros since I did not speak to anybody! Eventually, I was able to find another phone number and speak to a live person, but I was minutes away from just canceling my credit card so they could no longer bill me for shipments if they weren't gonna let me cancel or postponed. Thanks to a nice Customer Service rep named Tiffany I was able to push the order back 60 days and at that time I will decide if I need to extend or cancel. read more

I will never, ever, ever buy from Nutrisystem again. Their food is flavorless and expensive. You can't cancel online (only on the phone and they keep you on hold for 2+ hours!). If you sign up for their monthly program, they trick you into a 3-month program, and if you cancel before your 2nd order, they charge you $125. No way out of it. I switched to Weight Watchers (ony $15 a month and the app is awesome), and I've already lost 8 lbs. Don't waste your money on Nutrisystem. Buy REAL food and go on Weight Watchers! read more

My wife and i cancelled Nutrisystem about 6 months ago. She received an email a few days ago confirming some type of order that she does not remember ever ordering. I called Customer Service to reverse the charge of $69.99. I spoke to two different people who both told me that the policy was that this order was non reversible. I angrily asked to speak to a manager. He came back on the line and told me he had spoken to a manager and the policy was that it was not reversible. I told him that this was the s********* policy I had ever heard of. Talk about raising someone's blood pressure. Buyers beware. read more

I can barely give this company a one! They have the worst customer service I have ever experienced! I have spent over 4 hours on hold and calling with no luck. Two reps have answered and then suddenly we are disconnected. I have asked for phone calls back and nothing happens. Do not order from this company! read more

how the hell are you supposed to get questions answered? you cannot reach anyone by phone or web site. Extremely frustrating!! would never recommend!!!!! read more

Please read before opening an account with this company. Once you open an account and setup auto pay they make impossible to cancel. If you don't believe me, see for yourself and call the 1-800 and/or email them. You will be placed will on hold for a very long time with no answer. The email they provide us it comes back as undeliverable email. They have over 400 complaints with the Better Business Bureau. read more

Worst program EVER. IMPOSSIBLE TO GET coaching help. I have waited for four weeks to get a coaching appointment and they cancel ever time often due to no show of their coaches. I have lost 1.6 pounds in six weeks. I have tried to cancel my subscription but they will not refund my undelivered orders. I was told they must send them but I can donate them to a shelter or a friend. When the coach doesn't connect with me they make we wait until the following week to schedule another appointment because only one is allowed per week. Today is the fourth time I have had a scheduled appointment and have not yet spoken to any coach. This program is ridiculous. Most people I talk to on this program are not loosing weight. Their message system is ridiculous read more

What happened to nutrisystem? Their customer service is terrible! They advertise "coaching" by chat anytime & scheduled phone calls. Chat is NOT a live person & my scheduled phone call is a week away!! They are never open, & when they are & you call, you're on hold at least an hour! Terrible service. I do not recommend nutrisystem. They were so much better 10 years ago. read more

The food is ok, but trying to cancel is horrible. They make you call customer service and leave you on hold for hours. I have been stuck in auto delivery for a year because they make it so inconvenient to cancel. literally my phone battery died waiting for a representative, and you can't cancel any other way. currently on hold 50 minutes on a speaker phone. it's the company strategy to trap people this way making it a nightmare to cancel. read more

Read all of the reviews below. I just had the same $125 charge to cancel my auto delivery. The food is garbage, you're basically starving yourself and when you do eat it's stuff you shouldn't be putting in your body. Complete scam of a company. read more

Nutrisystem made me sick from eating their food. It was past the 7 day return policy so they would not grant me a refund. When I went to cancel the next delivery they said I had none scheduled. But I went to my account and showed one scheduled for October. So I called again and was told if I cancelled I owed $125 cancellation charge. I am a Senior Citizen and thought I was taken advantage of. Food was like eating dense tasteless junk! I did not authorize the $125 but they took it. Studies show it causes gall bladder issues - Be careful! read more

Be careful when ordering from Nutrisystem. You can get a special price, but they will charge you a month later for something you did not request in your original order. Always claim they sent you an email you never responded to in order to justify additional charges. read more

Ordered $1621 worth of Nutrisystem food. Half of the order was never delivered. Called them back twice now asking where the other 1/2 of my order is. I am Missing over 7 hundred dollars worth of food. Ridiculous!!!! read more

Nutrisystem is Terrible. They are a Rip Off. Once you sign up, your needs do not matter. Its all about them getting your money in whatever sneaky shady way they can. Beware of hidden cancelation Fees and add on you do not want or authorize. There customer service do not help if you have an issue, they are only trained to get money. If you have a financial hardship or need help they do not listen, if you ask something they do not like they will ignore you and not speak. They are like robots trained to get your money at no matter your needs or wants. Please, Please beware of this company. Would hate to see this happen to another person. read more