use caution when booking! we TOLD them when booking that we would likely cancel but wanted to book one month out to ensure we were covered on both ends of trip. they charged $25 in cancellation fees for each way after doing nothing but answer the phone, book -tell us we would pay premium rate ($190) for one leg as we were the only ones to book that day- and then answer our call back for cancellation. $50 to do notjing? hmmm...find an alternative read more

I scheduled a shuttle and had to cancel. I was told on my initial call that the cancellation fee was $25.00. I did not go to the website because I have used this company before, but it is now under new owner. When I went to cancel, I was told it would be $50.00. I explained to her on our initial conversation she told me $25, she said that's is if it before 48 hours. She told me the $25 was if cancelled 48 hours in advance and $50 if after 48 hours. She said it was on her website. It states the $50 on the website but not the $25. I am extremely disappointed. read more

Very frustrating experience with this company. Pay no attention to the schedules on their website. Company runs shuttles only with advance reservations. I made a round trip reservation from MSP to Stone Lake - price quoted was different than listed on website. Also told if another rider did not schedule for same time, I would be charged $70 extra each way - which I accepted. The day before my scheduled trip I called to confirm and was told I would need to wait over 3 hours after my flight arrived for my shuttle. Offered a "private shuttle" at far more than the $70 up charge quoted earlier. Potential for extended wait for shuttle pick up was never communicated to me. My needs could not be met with the over 3 hour wait. Had to cancel and was charged $50 cancellation fee. Ask all the questions before scheduling with this company because they don't give you the details. read more