Do not use this office if you want to be treated with any respect after 10 years of them…read moreprescribing painkillers Sarah is a very condescending and has no respect toward patients

This is the second Pain Management practice I've been to in Rochester and it's just awful. For some…read morereason it came highly recommended (Dr. Nemani did, but I was never allowed to schedule with him. Only Sarah, the Physicians Assistant I think, and Dr. Ng for injections). The staff is rude and incompetent. They treat you as though you're interrupting them instead of helping you schedule, check in/out, etc. The wait time is always excessive, even when you arrive early (I've had between 10-20 appts here and have never waited less than 20 minutes from my scheduled time just to get into an exam room). At my initial visit I explained that I was dissatisfied with my previous Pain Mgmt Dr because all he did was administer injections after injections, that were of little to no relief. Dr. Ng's solution was more injections. When I came in for the appt., after waiting almost 40 minutes I was finally taken to the procedure room with Dr. Ng and an Assistant/Nurse (not sure what her title was, but she was actually very sweet and supportive). As he asked about my specific issues, without warning he stuck me in the neck 6 times with needles. When he was done (even though I hadn't answered his question yet) he told me the Assistant would help me and he walked out. He was in the room a total of 90 seconds at the most. After a serious of failed injections, failed medications, failed physical therapy and a worsening condition, they finally admitted they had no idea what was wrong or how to help and referred me to a neurosurgeon (that also didn't help). I also received a TENS unit as part of my treatment through this office. It was a big help except I had to buy my own replacement pads (which I was told would be provided monthly) and when it malfunctioned it took a months worth of calls to the office, the local reps and the corporate office. Still no resolution. I shouldn't be surprised, when they set the appt for me to pick up the unit they set it at their Culver office. I showed up 15 minutes early and the office was closed. The rep was in the hallway and we had to do the appt right there. SUPER PROFESSIONAL!

I had ablation at the surgical center with Dr. Hadian Hussein. I can now do things I couldn't do…read morebefore and am almost pain free in my back and leg from sciatica. I would recommend this treatment for anyone who has sciatica. The staff he works with are friendly and compassionate. They let my husband stay with me as long as possible. The additional staff explained everything to me in detail and were friendly and too the time to answer my questions. The nurses were there the minute I woke up asking if I needed anything. They were attentive to every need I had and continually checked on me. The facility was clean and comfortable. My overall experience was excellent. I wouof give them a five star rating! Please keep the same staff with him. They work so good together!

I have been a patient of Dr. HadIan for years he is my favorite Doctor that I see he is always so…read morewelcoming and he listens when I explain what is going on with my arm. there was one time at his office where I had a breakdown and started crying about something that I was going through and he was so understanding and caring. I also have been going to Rochester ambulatory Surgery Center for years having procedure's with Dr.Hadian and I look forward to seeing his team especially Dawn I love her energy. they make me feel so welcoming in the surgical room because we got to know one other over the years and I have been at a lot of different surgery center's with different Doctors and there is no comparison to Dr. Hadian And his team. The nurses who prep you for your procedure are so nice and There is a few that have been there for years and they know who I am and what my need are.

I have been treated by both Dr. Gentry and Dr. Teves and have received incredible benefits with…read moreboth doctors. Osteopathy, with physical manipulations as in this office, is an art and field that everyone ought to experience and know about. Unfortunately many people do not. I had an extremely painful nerve injury last year which both doctors treated and I could not have recovered without their help and guidance. The office is lovely as well, and is in lovely Cayuga Heights. Recommended for ANY type of physical ailment - osteopathy works.

I've been taking my 21 month old son to Dr Gentry for 4 months and the changes in him have been…read moreamazing!! He was a tongue tied, colic baby who had torticollis in infancy and started regressing around 15 months old. Since starting care with Dr Gentry his development has rebounded and he's regained all motor skills. I highly recommend the excellent care Osteopathy Matters provides. Words can't fully express how grateful we are to have found the right doctor to help our baby.

Minus 100 stars. Staff and "doctors" seemed to be picked out of a cracker jack box. Unbelievable…read morethat the urmc logo is associated with this place. Uncaring, unknowledgeable, untrained, uneducated, zero bedside manners. They have no idea how to view/find your records, then say they just don't exist and you don't have any existing issues. Prescribe pain solutions picked out of thin air. This is not a joke. This is what really happens at this location. Does this pain clinic ever get audited for how they treat their patients. Urmc no longer sends out after visit surveys so they obviously know how bad it is and they just don't care. They just want your money, they could care less about your well being.

I went there with my 95 yo aunt for her first visit. The NP who saw her was cold, rude at times,…read moreseemed irritated when I asked if she looked at my aunts X-Ray (which of course, she didn't prior to the visit. Finally, my aunt put her in her place and then she softened. This nurse definitely needs to take a course of nurse/patient relations. I was pleased, however, with the plan of care, so we'll see how it goes from her.

dr saved me from a life of pain. did what other specilist said no to skilled and we found involved…read morewith us as a patient. great staff

Josephine ignored my concerns and symptoms even though they are based on their own article from…read moretheir own website regarding aneurysm. I have suffered from neck pain for a long time and symptoms which suggest it is not nerve related but they still push that it is nerves when the symptoms suggest otherwise! refuses to give me the proper xray or scan or test and instead does irrelevant nerve disorder testing which has already been done! sends me in circles back to physical therapy which I already did TWICE and was NOT effective! recommends pain killers which I already tried which make the pain WORSE! REFUSES to run the right tests basically stating she "isn't sure" and has to review the other test even though I told her that these things weren't tested for yet and that it is at the recommendation of the Phys. Therapist that I look into vascular injury instead of just nerve disorders. Ignores ALL symptoms to blanket treat with worthless therapy and medication that was already tried and is contraindicated. Dangerous and inept doctor! AVOID!!!!