Fast, great, no issues at all. The service and advice was excellent. New battery installed on the…read morespot.

Needed help w replacing a headlight and got immediate, friendly service. So helpful! Will…read moredefinitely come here w any parts issues.

Mark and the staff at H&S Auto really helped us out with our car trouble. He went the extra mile…read morewhen he didn't have to ! I would recommend this shop.

Very happy with Rick and Mark and the whole team! Excellent service and always done right the first…read moretime.

Travis explained step by step what actions Michael needed to get my vehicle running smoothly again…read more He quoted me a reasonable price. When it was time to pay the bill there were no hidden service fees. I was impressed to see a video of what was being worked on and what attention is needed in the future to keep my 2017 Audi running like a teenager. The online video of services my car needed along with the option of accepting or rejecting service is a plus as I was at work and made life easier. The loaner offered was beyond my expectations and only cost the price of fuel I used. I have a scheduled a return visit in March to get new rear springs and connectors. Audi Pittsfield is a great find in the Berkshires. Excellent customer service. See you in the spring!

Honesty, transparency, integrity, follow- up, communication. Laura is THE worst! I'm flooded with…read moreregret that I didn't lease from the great guys at Volvo in Springfield.

Bought a battery in November. In January while 50 miles away my truck instantly died. $600 tow and…read more$1000 repair. Mechanic found that although battery tested good it would intermittently short out and drop to 5 volts for no reason. Battery was replaced and truck has run fine for two months. NAPA would not take battery back and refund or credit. Yes it tests good on the bench but it intermittently shorts out and dies. I'll never buy from Napa again

From the owner: Despite being part of the national NAPA brand, we have been locally owned since 1980. Being locally…read moreowned means that we are heavily invested and involved in our community and we always strive to provide the best customer service possible! We’re always here to help you in any way that we can. Stop in today and we’ll be sure to take care of you.