Highly satisfied with my experience. I called for information and was encouraged to leave a…read morevoicemail when no one was able to answer the phone. Someone called me back within 5 minutes. Service was friendly, prompt, knowledgeable, and excellent, and they made made every effort to accommodate me. I left feeling valued and appreciated as a customer. I highly recommend this business!

Hi does this shop provide towing services? If it does you have a driver causing real problems for…read moreyour business. Contact me if you do not provide towing service and if this is the wrong place I'll fix my rating. You have a driver causing problems with random women at grocery stores then becomes a coward when a man steps in. I pray this is the wrong place all I could see was a towing truck that said berkshire automotive, a phone number under that and because of my poor vision, didn't see a phone number.

Fast, great, no issues at all. The service and advice was excellent. New battery installed on the…read morespot.

Needed help w replacing a headlight and got immediate, friendly service. So helpful! Will…read moredefinitely come here w any parts issues.

My name is Bill Wagner. I had worked on on my car by La Rochelle auto two years ago had a little…read moreproblem went up. Figured I'd have to pay for it. They did everything for nothing. They are absolutely fantastic. I would recommend them to anyone.

I went to this bodyshop with a scuff on bumper no other issues he put screws in my headlights and…read morebroke them adjuster witnessed this hessid would fix it and went to a junk yard and bought headlights these headlight are over 1500 new each these were junk when i called him he yelled at me told me my car was a peice if crap and hun up on me now im out over 3000 dollars to fix them both leak badly bmw 528i adaptive headlights he was so rude and kied and said they were reseals then admitted to insurance company he bought from junk yard Dont go here now i have to go too a lawyer for physical and mental damages Stay away from this place

Travis explained step by step what actions Michael needed to get my vehicle running smoothly again…read more He quoted me a reasonable price. When it was time to pay the bill there were no hidden service fees. I was impressed to see a video of what was being worked on and what attention is needed in the future to keep my 2017 Audi running like a teenager. The online video of services my car needed along with the option of accepting or rejecting service is a plus as I was at work and made life easier. The loaner offered was beyond my expectations and only cost the price of fuel I used. I have a scheduled a return visit in March to get new rear springs and connectors. Audi Pittsfield is a great find in the Berkshires. Excellent customer service. See you in the spring!

Honesty, transparency, integrity, follow- up, communication. Laura is THE worst! I'm flooded with…read moreregret that I didn't lease from the great guys at Volvo in Springfield.

We have purchased 2 Subarus here in a 6 week period ( first one was totaled in an accident). Both…read moreexperiences were very good. We dealt with Evan both times in securing our car loan and both times went seamlessly. He is very personable and professional. Joe Rodger's was a salesperson for the second car ( unfortunately, I forgot the name for the first car) and it was actually fun. He even was good with our dog, Coco. Not planning on any future cars but would definitely go back to Haddad Subaru! Side note: Earlier this year we bought a car at Coggins in Pittsfield. It was 4 months of run around to get a title after paying cash for the vehicle. Like night and day with Haddad. Coggins didn't even do the inspection - told us there was a place down the road we could go to get one.

I just bought a new Crosstrek Limited Hybrid and was very pleased with the process. Despite a lot…read moreof research into many different makes and models, I still had a lot of questions. Carter Robert, the sales rep who met me at the door, answered all of them. He was knowledgeable, patient (VERY patient), considerate and pleasant. He listened to my wants and needs and offered suggestions for helping me fulfill them. It was an excellent start to what I hope will be a long and happy relationship with Haddad Subaru.

December 22, 2025. Another great experience at Lefebvre Auto…read moreMy car needed rear struts, break pads & rotors and and unexpected check engine diagnostic.. all services handled wonderfully.. Thank you to Eric and his team! Happy Holidays ! Karen C.

Replaced alternator and belt. Would have preferred Subaru oem alternator instead after market with…read moreshop warranty but there a mix up on our consultation and apparently that information was made clear.

These guys are great. And a very special thanks to Bob for all his help yesterday. Went above and…read morebeyond and it is deeply appreciated.

Everyone was very friendly, respectful and helpful. Bob even went out and attached my new…read morewindshield wiper for me automatically! Highly recommend this location.

I contacted Shawn because my car had a lot of dried up tree sap spots all over. Windows and body of…read morecar was a mess! Shawn was very personable, easy to work with. The car, inside and outside looks brand new!! He really took his time to clean off the stains and the finished results are excellent! A definite plus if you are looking at having your car detailed! what also made it even better is that he does his work at your house!

Great job fast responce very hard worker. I'd recommend him to anyone. In fact he's now booked…read morefor my other cars Tim