Gerald Ball Local Guide·212 reviews·408 photos…read moreWent in on Monday 2-9-26 roughly 10ish to see about an estimate on getting some stuff done to my diesel truck. The counter lady didn't seem to have any knowledge of anything, I was asking about.( fuel filter replace and possibly adding a ... More 1 Ross' Diesel & Auto Repair (Owner) 12 hours ago Well Gerald, sounds like we are not the shop for you. Short-staffed, and more work than we can handle, which leaves minimal time for price shopping. Plenty of other shops in this town to choose from. Would you like a recommendation? And this was the cocky's owner's response.

Extremely disappointed with both the quality of work, reliability, and communication from this…read moreshop. Truck was in for a no start diagnostic. When asking some basic questions about the diagnostic work that had been done, I was told by the mechanic himself working on my truck that he was "not that familiar with Diesel trucks." Took me multiple phone calls over multiple days to get a solid answer on what they had done to diagnose my truck. After I was quoted an astronomical amount to do a simple job, I paid for the diag service and I decided to have the vehicle towed away from Ross Diesel. I asked to have the truck locked while outside because it was going to take a couple days (over a weekend) for me to get to it. When I arrived to tow the vehicle, the truck was indeed left unlocked with thousands of dollars of tools inside. They were not thorough while putting my truck back together after disassembly. My fuel bowl was left partially unscrewed, air filter hose was slid onto the turbo but they forgot to tighten it, was just slid onto it. Air filter alone could have cost thousands of dollars in repairs if it had not been caught. I spoke with Ross personally. I understand mistakes happen, and I wanted to attempt to let him know the poor experience I had. If it were my name on the shop I would want to know so I could improve. After being told that I would have had to pay for them to reassemble (an air filter and fuel filter lid?) I was told by him that my truck being in the shop wasted their time, (likely because I elected to not pay the high price tag for a simple repair) and that if I didn't "trust their work, don't come back", and then was hung up on. I would highly recommend taking your vehicles to a shop who can communicate better and do a thorough job.

10/10 would recommend to anyone, the customer service is amazing, the skill, knowledge, and quality…read moreis above and beyond. Took a high performance streetbike into them that had been sitting for a couple years, asked for a complete thorough inspection and service. They do not miss anything. Honestly surprised on how thorough they were. Will continue to use this business! Makes the hour drive from Pocatello 100% worth it to be rest assured your toys are in good hands, hard to find good reliable shops you can trust anymore, happy to finally find one.

After four months of dealing with them my quad still doesn't run. I paid them to do my clutch and…read moremy quad came back worse than it was. So I took it back the took my clutch apart and refuse to put it back together. I won't recommend them to anyone to them.

I placed an order for some rock sliders about 5 weeks ago I was told there would be a lead time…read morewhen I ordered them but it's 5 weeks out and it's impossible to get a hold of anybody at CBI I've been calling for 2 days and actually never been able to speak to a live person yet it worries me if I have any issues with their products that you'll ever get any satisfaction out of customer support

Ordered a roof rack and camper topper rack. Got wrong size topper rack, sent back on my dime $175…read morethen they charged a restocking fee $200 and issued a credit for remaining balance. Can't use the credit because they don't respond to text or emails or voicemail. I've been chasing this for 7 months now. Still no answers or calls back. If I didn't already have the roof rack installed I wouldn't have anything from CBI Off-road. Zero customer service reply and I call every week. Don't buy anything from them!

Called and asked for a quote for my pickup truck. After explaining exactly what was wanted, I…read morewaited for an email that would never come. Called back three days later and once again asked for the info. Here I sit. I guess business is good enough to just ignore customers. May be a flawed long term plan though.

I had Wild Things replace a back window/door on the back of my Leer truck shell. They installed it…read morecrooked and when I went back to have it fixed they offered to fix it by drilling more holes in it and leaving the old ones open. When I said I wanted a new window/door unit the employee said she would pass on the info to the owner. After two weeks no call, so I called back again and left my info again. It was the same employee as the first time and she had no recollection of who I was and why I was calling. I again stated why I was calling and left my contact info. That was two weeks ago, no call. I have decided to fix it myself. I will never do business with them again, and I will tell everyone I know about my experience.

Realized our water pump was leaking while on the road to Yellowstone. Really didn't want to be…read moreworried about it for our entire 2 week camping trip. Called and spoke to Jason from the road about an hour away. His techs were busy but he was able to squeeze us in. Another RV repair shop nearby quoted me a $300 emergency fee out of pocket just to look at it quickly. Perfection replaced the pump in about an hour and got the repair authorized and paid for by our warranty. They even waived our deductible and wished us a happy trip. By far the best rv or auto repair experience I've ever had. It was a simple problem and repair, but could've added a bunch of stress to our trip if not fixed. And the new water pump is quieter and better quality than the one it replaced.

Absolutely awesome customer service! I've had Perfection make tons of repairs over the years. I…read morerecommend them to anyone who asks where to have just about any repair.

Thank you Adam for taking me last minute and finding the issue with my rig! You and your Tech…read moreDavid stayed on it til you located and fixed the problem. You were thorough and friendly. You both toughed out being on roof and in 100° heat to make sure we are safe and cool. You Rock!!!

I spent over $4500 and 5 days at Eagle Rock to remedy engine overheating problems. They completely…read moremisdiagnosed the issue and I left with absolutely nothing resolved. The owner and manager were rude and unapologetic. Actually even said "It sucks to be me".

Calls like a Bill collector... I literally jsut reached out yesterday and on that first call she…read morewanted my name info email when I was coming in.... Its like lady I called to ask the questions. Trailer quality is extremely low for what they are asking. Seems poorly weilded, tube beams. 10 gauge steel. This is the TEMU of trailers and they are asking top price. Called me several times after not getting the hint.. No cash break on price then no sale. Your loss not mine based on the terrible quality I have seen so far in IF. Mike was a clown. Not sure what he is beside the trailer Janitor. Caould budge on price had to transfer for questions. The Trailer Usher Max.

Some misunderstandings at first but store manager is working to resolve as i get information from a…read morefriend that made temp repairs.

This Autozone was extremely helpful when we came in looking for tools to fix a dent and scratch on…read moreour car. The team member helped us hammer out the dent in the parking lot. The car looked much better afterwards. Appreciate the great customer service of this location and this particular team member. I wish I had gotten his name. If you read this, you know who you are.

I was there 7/10/2020. Employee named John was there to greet me & asked me what I was looking for…read more He helped me find everything on my list. There was also a blond guy, I think he was the manager, did not get his name. He & John gave me exceptional service. It was my first time at this location. I left feeling glad I went there. Thanks guys!