I recently needed a battery to be replaced under warranty. A gentleman named Dan seriously went…read moreabove and beyond to get me a battery. Mine was out of stock but he didn't give up and made sure I was taken care of. He was honest and needed his managers help on somethings but he was great that he did everything he could to help. Best service I have ever had at an auto parts store. They completely honored my warranty and didn't argue or anything. Just amazing service.

Wheel chair ramp is outdated and in serious need of fresh paint…read more This is an obvious trip hazard, and a lawsuit waiting to happen, over some overdue paint. Someone's toe could be a victim here, be aware!

Dude. So I'm in need of a battery and i already been to 2…read moreauto zones and an O'Reilly so I'm hoping this place has what I need. I was helped by Ellen and she was literally the worst. Bad attitude, not helpful, obviously wants to be home. I ask questions, she answers like I don't know what I'm talking about. It's sad because usually O'Reilly is usually our go to auto store. This one isn't the one for you if you value customer service. And it's funny because she answered the phone "this is Ellen" but her shirt says "Sally"... ‍

Sidney at the Kuykendahl store is the best! When I arrived, I announced I didn't know what was…read morewrong with my vehicle, but it was having difficulty starting. He was quick to check my battery and said it needed to be replaced. Within 15 minutes my battery was replaced and I was on my way. I couldn't ask for a more professional and kind man. Thank you, Sidney!

I had to have my battery replaced and my whole experience with Tyler at this location was AMAZING!…read more He was receptive to my needs and made doing business a snap!! I paid and had my battery removed and installed in less than 10 minutes. I felt like I was mKing a NASCAR pit stop!!! Tyler is a HUGE asset to your store!! Thank you for taking care of my needs!! Thank you Tyler!!!

Store staff was not helpful at all. Went in looking for a card engine self restart battery (and I'm…read moreno expert in the subject). When I asked the cashier and the stocker in the aisle they were both very impatient, and didn't treat me with good customer service.

Conveniently located. Lots of parking. Really friendly staff…read more I needed new wiper blades on my car, and thankfully O'Reilly installs them for you. They'll look up and tell you what your options are, pick which ones you want and they'll put them on free of charge. I also noticed that they had a sign in the window that they'll read the codes on a check engine light for free. Good to know! While I was waiting to check out, I did notice quite a few car-related accessories, cleaning options and all sorts of gadgets for your ride. Store was clean and very well organized. I also observed multiple other staff members interacting with other customers. Every one of them was pleasant, helpful and they appeared to be genuinely interested in what best suited the customer's needs. Impressive. Glad I stopped in here, and I'll be back next time I need a little help with my vehicle.

Friendly staff and good customer service. Found what I was looking for relatively quick and didn't…read morehave to wait long to check out!

Great job! Will use again. Efficient and quick, I made appointment, which I would recommend.read more

Wish I could give 0 stars. Decided to give this place a change again and they ruined it…read more Said my engine was knocking, there was only an little tick (due to low oil) which is what I came here to get done. An oil change. SIMPLE. They are also short staffed and all over the place. They refused service, even thought I literally had the oil changed here last. The car is the same. It made no sense. I could see if it was stalled, not starting, etc. Haymi was not very helpful. I literally went down the street to Jiffy Lube, and they changed it no problem. I'll stick to just getting groceries from here. Thanks but no thanks.

Stopped in to pick up plugs, air filter, EGA valve, PCV valve and a can of throttle intake cleaner…read more All the parts were in stock and the counter man was very helpful. I find NAPA parts are a higher quality than some other parts houses.

In an era where great customer service is hard to come by, the store manager, Brad at this location…read morehas mastered it. I'm in store management myself and understand how we never get praised for outstanding service but will receive an irate email over something so small. O'Reilly and AutoZone are RIGHT by my house but I vow to only shop here from now on for my 2 trucks. Thanks a lot, Brad.

Very Good overall it's just about the same to me in comparison to autozone and oreily, all do the…read moresame job and same prices. it just comes down to how specific and availability and location is how you determine which one to go to, This location has good customer service and veterans working here awesome!

This store is clean and organized, the team here is also very helpful. Thank you Cesar !…read more I recommend this location for all your auto part needs!

I used to buy only from Orielys for years, but I am done with them. I had a battery fail within…read morethe warranty period and they supposedly couldn't find it under my phone number so I went to Costco and bought one for half the price. My son's battery failed after 1 year and I went to this store with the receipt and they refused to warranty it so we are going elsewhere. O'rielly batteries are junk and they will not stand behind their warranty. To make matter worse the manager by the name Stephen was extremely rude and I am done with Orielys.

This morning my battery died, so I went to O'Reilly's off Raeford Road and purchased a new one…read more Unfortunately, after driving for about an hour, it died again. I went back and spoke with Paul, and he immediately went above and beyond to help me. He tested my alternator (just as we suspected, it was underpowered) and quickly located a replacement in Conroe, which was perfect since I live there. He even jumped my battery so I could make it to the store with enough juice. Paul's professionalism, knowledge, and excellent customer service made a stressful situation easy to handle. Highly recommend O'Reilly's on Raeford Road -- and if you go, see Paul! - Tim Lancaster