Terrible customer service and terrible / low grade tires. - I have a 2020 vehicle, I've had to buy new tires EVERY SEASON since getting my tires through O-town and their sister company Tire King. The tires are garbage, yes I'm the dumby who went back 3 times for tires but the third time will be the last time. - I went in 2 days ago and was told the winter tires I BOUGHT FROM THEM LAST WINTER WERE ALREADY DOWN TO THE WEAR BAR.... Needless to say they already had them off the rims. I said sure I'll get 2 new tires for the front and that's it. So I got them installed, knew in my gut I bought crappy tires. Drove home, went to work the next day, parked the car. Came out at the end of the day to 2 completely flat front tires. I called the Otown and they said to - drive it to the Irving down the road.... I said I don't think you understand the concept of a flat tire or two for that matter. He said to get it to the shop and leave it for the night. This is Halloween night by the way. I had to call a tow truck to come fill up my tires which took an hour and a half to arrive. I finally get my tires filled after paying $69 for that fee. Dropped the car off at otown and next day they called me to tell me it was finished. I went in after work and picked it up, he informed me that there was rust inside my rim... funny how those tires were suppose to be set on cleaned rims as the old tires were there for a year and didn't leak. Needless to say, they paid my tow bill and I won't be back here OR their sister company tire king. BUYER BEWARE, you get what you pay for with cheap tires. GO ELSEWHERE read more

Terrible customer service, could not answer question about warranty on a alternator, I had to replace after breaking down on highway. Went home got on computer and sent email to head office and they called me right away and that was yesterday, today they called and its all settled and part to be returned to Napa auto in Saint John. read more