This O2 store is one of two branches O2 have in the intu Trafford Centre, which is the 2nd largest shopping mall by area in the United Kingdom, this branch, in particular, is located on the upper level of the mall on Regents Crescent.
Compared to the other branch, this branch has been refurbished recently so feels nicer and it also is a larger branch too.
I came in here with a friend, as a current O2 customer (myself) who is both very happy yet very unhappy with the service provided, for different reasons, I called in here to have a look at getting a tariff for my friend (But this has nothing to do with the referral bonus I get off my monthly bill...)
The staff member working who served me didn't seem too helpful, she seemed to be making it up and just saying basic things like "the camera is better", "it is faster" to describe two Samsung phones my friend was looking at, before it slipped out she wouldn't buy any of them at all.
The contract price offered was so expensive and as I recall it was £10 or so more expensive than a very similar deal she had already been offered with Virgin Mobile, sadly Virgin Media did not have a store in the Trafford Centre and just a poor mall kiosk offering basic, mainly TV and broadband packages.
Overall, this store is just okay, and even saying that is generous with the below average service provided, hence the reason I feel the HPR (Highest possible rating) for this branch is 2 stars. read more