I am an RN and my husband was having a repeat radio frequency ablation procedure. At registration desk, he was told he needed a wheelchair because he uses a cane. He does not use any assistive devices, yet they kept insisting it was in his chart he did. My concern is they didn't have the correct patient because they didn't ask for the required identifiers. After his procedure, they wouldn't let him sit up on side of cart to get dress because they were afraid he would get dizzy. Instead, he struggled to get his pants and shirt on while lying flat. They immediately got to the wheelchair while never assessing if he was dizzy after getting him up from lying position. Almost forgot to take out his IV. Nurse extremely rude and don't follow current practice standards. As a nurse, I have to say this ambulatory surgical center provides poor nursing care. His surgeon was great but works for Midwest Ortho. Too bad Midwest Ortho doesn't run the place. read more

I was scheduled to have surgery on two of my toes on my right foot at the Oak Brook Surgical & Medical Center, 2425 W. 22nd St., Suite 101 Oak Brook, IL 60523. A couple of days before my surgery, I received a phone call from this facility, telling me I needed to be there by 9:00 AM and to bring my proof of insurance. My sister drove me and came to the front desk with me to sign in, she was then told that she could not stay with me so she left and went to breakfast with her daughter. After the receptionist copied my insurance cards, she led me to the locker room, where I was instructed to strip down to my underwear. As soon as I was undressed and given a smock, I was put on a bed on wheels and they put a needle in my arm that was hooked up to a bag of fluid. I was wheeled in to the surgical area where I just sat for some time. Then one of the nurses came up to me and asked who was staying with me for the first 24 hours? I told her that nobody told me that I needed to make arrangements for someone to stay with me for the first 24 hours when they called from their facility to let me know what time I needed to be there. I also stated I would ask my sister when she came back. Several different nurses started coming up to me with iPads for me to sign my signature and documents before I was wheeled into the surgery room the print was so small and my glasses were in the locker room that I couldn't even see what I was signing. I was told by them it was just basic insurance information. Then the nurse from the anesthesiology department came and asked me to sign a document to release them from all harm after my surgery for the first 24 hours. I refused to sign the document and told her that the girl that called me on the phone to tell me what time I needed to be there never told me that I needed to make arrangements for someone to stay with me the first 24 hours. She stated that they would have to cancel my surgery, I did not respond to that. Then she had the doctor come out and talk to me. I repeated to the doctor that I would ask my sister when she came back and that I was almost positive she would agree. He seemed to be ok A few minutes later, the nurse from the anesthesiology department came back and asked me to sign an another document again that I couldn't see what I was signing, again because the print was so small. She said that it had nothing to do with our previous conversation and it was just a routine paperwork. I was drowsy by then I signed the document, then she looked me in the eyes and stated "Now we are not liable". She was an evil person that wanted me to know she tricked me, had she not said anything, I would have never known this and not realized how evil these people were. That was the last thing I remembered until after the surgery was over and I was awake again. They also had me sign a document stating that the doctor explained the risks of the procedure and that all forms anesthesia involve some risks and no guarantees or promises concerning the results of my surgery. This was never told to me either. The Oak Brook Medical and Surgical Center is an inferior crooked business with cold and unfriendly employees. They also have a lot of bad reviews on Yelp and other websites. I now realize that what they do when you get there is designed to get you to sign their documents without being able to see what you are signing. I have never been to a hospital or doctor's office where this signing of documents is not done at the front desk, where you could read the actual copies of what you were signing. This rushing you in is designed to take advantage of you. I will never go back to the facility again for anything, and I would advise the general public to stay away from them. I also believe that the State of Illinois needs to step in and change the way they are doing business and taking advantage of people. I also read online that were billing patients over what their insurance coverage. When I called Medicare, I was told that even though they haven't billed me yet, they have my account noted that I will be over billed over my coverage. I also believe that the State of Illinois needs to step in and change the way they are doing business and taking advantage of people. They billed Medicare $28,000 for the surgery on my two toes. I was fortunate to have good insurance companies. They got nowhere near what they were asking for. My surgery was 01/17/25. On March 3, 2025 I received an another bill in the mail which was a duplicate of one that was already paid by my insurance but it had a different doctor's name on it. I called them and told them that they had to process it through both of my insurance companies before I would pay it. They don't give up! read more

They're the coldest, most impersonal place I've ever been. The flu, covid, us done. The people who talk to us through a closed door, wearing a mask, shops and parties WITHOUT it. My daughter is having surgery, being put under, and too bad for you go outside and wait. BS PLACE read more

I am just learning of this reply from Mr del Granado and I hate to debate but also want the public to know how and why I felt very disrespected at Oak Brook Surgical Center. As I stated in my post, I am a 25 year veteran surgeon of the foot and ankle having performed tens of thousands of procedures, in operating rooms 2 days a week for 21+ years of practice, and was NOT ONLY THERE for my Godmother as a family member but as her physician. If this establishment does not have the capacity to manage and understand my situation, I believe them to be unempathetic, not to mention uneducated. Simply put, patients who's surgeons want to perform surgery on you, the patient, should know how I feel as a boarded, foot and reconstructive rearfoot and ankle surgeon. You have choices, I am just here to share my experience with this facility. Not a smooth or pleasant one. read more

Went in for foot surgery. Amazing facility! Very clean and orderly. I was taken care of as soon as I walked in. My comfort was always a priority to the staff. Trish W was the best nurse I have ever dealt with. Strongly recommend this surgical center. read more

I've come here for IVIG treatment for my son several times. Each time, I had to sign an acknowledgment that insurance pre-approval had not been obtained & I was required to pay cash ($10K+) upfront. Every time, insurance paid ~$11K payment, & until this year, I was reimbursed by Oakbrook for upfront payment. This last time, I received a phone call from their billing department several weeks after the procedure. I have never encountered such a rude & abusive person EVER. He began the phone call with a ten minute tirade, shouting at me about how he was going to keep 10K cash payment AND 11K insurance payment. Still unresolved. Do not come here unless you can afford to pay cash for the entire amount because they will keep your money unless insurance pays every nickel of their bill. read more

Love my dr- glad for treatment however this building is old-outdated and rn staff not the happiest people! My daughter feeling sick asks for the lights off and rn tells dad no- why because the lights are connected to the other 3 room ! Omg. How old is this building. Also cramped room can barely get rn in to hang meds for infusion without the parent having to step out! Also the bed in here is only able to be elevated by "crank method" I haven't seen those beds in like 20 years. Expected better for Oakbrook read more

DO NOT GO HERE... under any circumstances. The billing department is a bunch of crooks. They have been reported to BCBS and the state department for coding fraud. Despite the fact that the local hospitals may be more expensive, the coding is done properly and your insurance should kick in. Got stuck with a 6,000 dollar bill for a procedure that was suppose to be covered at a 100%. 3 months and a bottle of aspirin later BCBS was able to over-ride their coding and fix it. read more

I will admit, the billing department has confused me on several occasions. However, it was always resolved in a timely manner. Also, they're very easy to contact - but be mindful, it's relatively expensive to get surgery here. I reached my out of pocket max with this surgery. I had ablation surgery here for my endometriosis. The staff here was wonderful. My surgeon also works in this building, so I was trustworthy of the building. They were VERY comforting towards me and really helped relieve my anxiety. The nurse who was assigned to me in particular was wonderful; she was very attentive. The facility felt small, but it was extremely clean. The only thing I disliked was that my family couldn't come back with me in the waiting room - but I think that was the policy because they wanted to area to remain clean. Thank you to the staff here for assisting me and restoring my faith in surgery! It was the quickest healing time I've ever had. read more

The center itself, staff, etc was good, but I too had problems with billing. they charged me $800 over what the insurance said I was responsible for and I had to wait for a refund. We'll see how long that takes, it has already been a month. read more