it would be a five were it possible to call my clinic or my practitioner direct. i like my practitioner very much, and she never makes me feel like she's rushing me. the offices are clean, bright and very comfortable. everything i've ever requested, or that my practitioner has wanted for me, has been taken care of efficiently and promptly. read more

I'm writing from my Tucson experience. I was a client of theirs for more than two years. I used two different locations and finally had to leave. Their call center method is not good. You will not get a callback for 12 days. While they hire lovely nurse practitioners it is not enough. When they initially opened, they were very good. I don't know if they have gone downhill because CVS bought them, but I have changed to ArchWell and I am very happy read more

Either unethical or inept. They call me twice a day, every single day and will not stop. I am not a senior, not on Medicare, and I am on the do not call list. If they handle data this poorly, why should anyone trust them with their health? read more

On 02/16/2026 I went to my appointment that was confirmed by OAK STREET at the Castle hill location in the Bronx. When I showed up at the proper time a rude Dominican receptionist denied my confirmed appointment stating that I did not have an appointment. I showed her the confirmed text and she still denied it. So, I turned around and left the establishment vowing never to return again. read more

If I could give a zero, I certainly would. I have been going to Oak Street for about 2 years. My physical was a joke... no blood work... no urine test. When I asked for a referral to a kidney doctor, I was told "What can they do that I can't?" Let's just "Monitor it" for a month. So, I personally purchased lab test and now it shows I have stage 4 kidney disease. I am so disappointed in the service. She is a nurse practitioner and not a specialist. I had to go above and beyond just to finally get a referral. read more

We switched from a family clinic to Oakstreet because it was closer to us here in Apache Junction and we thought the focus on seniors would be a better fit. We were promised same day or next day appointments if we needed them. Their marketing collateral also states same. No. That is not going to happen. I have needed to make a same/next day appointment three times now in the two years we've been going there. Not. Once my appointment was bumped for a snowbird and I was told "well, someone had to be moved so it was you". I felt so disrespected. Recently, I tried to get a "next day" appointment. Someone called me back twice (couldn't get to the phone in time) but they didn't leave a message. When I called back the guy i was transferred to (not a nurse) said he called four times and left a message. That's an outright lie. He said he would have a supervisor call me back in a few minutes. She never called. There's an Archwell right across the street. I think we're going to try them. If not, we'll go back to our family clinic. It's a drive but at least they gave a damn about our health. read more

I have recvd the best medial care at my new medical office. Staff is also so friendly caring & concerned. Someone finally cares abt us Seniors. Have recommended to my Senior family & friends. read more

Oak Street Health provides care for seniors in the community. The quality of care is good as well as the referrals they give you. Office staff are friendly, professional and knowledgeable read more

Way too much staff doing who knows what! Too many "reminders" and not enough access to real medical staff. This place has been a nightmare for me. read more

Office girls were rude and dehumanizing to me. When I wanted a support person I was told we have no one. I said give me someone else and was told we have no one. But she said here is a number you can call but don't expect to ever get called back. Another time I wanted to make an appointment for blood work and I was told someone will call you back next day. No one did so after 4 days I called and was told we are still working on it--huh? Another time an appointment was made to have a test and when I got there I was told you don't have one. They forgot to put me in their computer as having one. Never again and good-bye. read more

I just saw an advertisement on TV for Oak Street health so I decided to research them to see if it might be a good fit for me. I'm so happy I did because the bad reviews would have been totally unacceptable. What it sounds like is is they feel since you're old they can say or belittle you as much as they want. Glad I read the reviews and please for anyone else reading this. Please do your research before you make a decision read more

Well,I know that if you go in light hearted you are not coming out an angry ,over charged ,over insured and sometimes confused individual because they (the people that worked there) are not stuck up or uneasy to work with.They seem to have a genuine grasp of what we older Americans need to do to keep our health and fitness as well as our addictions in check to prolong our lives. read more

I was watching TV about Oak Street health. Got me interested and decided to call them. I was really disappointed when they said they don't accept my AARP Medicare Advantage Card. Why advertise something and not accepting my insurance. New patients welcome Very very disappointed read more

Dr. Roberts, Again I am looking forward to coming to Oat Street Health. I love the idea of your many specialicist. I also see a Neurologist.,but only see him every 6 months. I love the idea that it's a one shop medical facility. I live in Las Vegas (89169 area code) And I have transportation issues. We need Oat Street Health here in Las Vegas Nevada. read more

I began trying to get s primary care Dr there 4 months ago. I've had 5 appointments which oak street canceled unilaterally with my consent. They claim to have called me. that is ridiculous as I have repeatedly told them I a m deaf and so I do not answer my phone. I haven't been able to check my voice mail for over 3 years. There seems to be no end to the circle of "vist- excuses, reschedule, cancel. COMPLETE WASTE OF TIME! read more

The sun city doctors don't keep you waiting but the clinic has other, more exasperating ways of wasting your time. Read their web page and remember they close at 5 PM. Don't call for an appointment after that time because the announcements won't remind you that they are closed. Instead, you will wait for the next available person till you fall asleep or your patience runs out. read more

Did not follow through with introductory appointment. Sounded too commercial. Not my h else to say

i made an appoint for new patient 1.5 weeks ago. then i received calls (one at 5am in morning), numerous emails, numerous texts reminding me of this first appt. then today, on day of appt, i get a call at 7:30am to cancel the appt because the person who leads 90 min introduction appt...called in sick. so i was bothered probably 7+ times to remind me...then they cancel an intro appt!! needless to say, this kind of bad healthcare i will not tolerate...& cancelled any further business. i read other review that said someone cancelled at last minute as well. this is terrible management of healthcare. run. read more

I went to the oak Street health office in apache junction AZ with my wife. In the office they told me my new Medicare coverage that started on1/1/2025 would not cover me at oak Street health. During my appointment they took labs and said they would call me 4 days later. After I did not receive a call I called back every day for 9 days and was told every that someone would call me back with the results finally received a call back after 9 days and was told that the labs were never sent out to the lab. I Also spent 3 days on the phone to get a policy that oak Street would accept and then when I talked to oak Street they said they would not accept that plan. When I tried to complain to their corporate office i could not find a number and none of their phone representatives could transfer me or give me a number to there corporate office. The also only let you see nurse practices. So if you want to join a health care group that does not care about you this is the place.​ read more

This place is a total FRAUD. They advertise, "24/7 Support Line For Care When You Need It". That is pure, 100% bullshit!!!!!!!!! They have one telephone and no matter what time of day you call, all anyone ever gets is a recording to call 911 if it's an emergency. No one ever picks up the phone, you cannot get through to anybody, and there is no one there to handle your so-called ''care when you need it'' call. They have one male doctor who is short-tempered. They have a female nurse practitioner who is elderly and can never remember anything from one appointment to the next. They also employ several lesbians who, without provocation, are outwardly aggressive toward males of any age. To say Oak Street Health is dysfunctional is the understatement of the year. There isn't even any street called Oak Street. Avoid this phony quackery at all costs. read more

Moved to AZ in 2023. Chose this clinic system as it was close to my house and advertised they were geared towards senior care. Should have read these Yelp reviews 1st. Ordered tests not covered by Medicare or checked wrong box so I had to pay out of pocket. Refused to take responsibility and pay me for their mistakes. Massive staff turnovers, had the same PA but nurses and Patient Advocates always changing. After 4 months I'd had ENOUGH!. Found a real Dr and clinic who cares about their patients and are responsive to requests, usually the same day. Wouldn't recommend them to my worst enemy. They have NO clue about patient care. If I could give NO stars, I would read more

Neglectful. Not a quality health care facility. How AARP could endorse this company is outright irresponsible. Now I'm questioning the motives of AARP. My blood tests were missing the necessary tests needed to screen for the conditions I suffer. Too many people attempting to answer my concerns without having any knowledge of the situation. Refusal to refer me to specialist when requested. Lacking in timely communication with solutions. Many Bad reviews and I regret not researching Oak Street Health beforehand. Im not returning as I am afraid for my well being. read more

Been going here since it opened but now having second thoughts. They removed my Bloodwork appointment Didn't tell me so I had to have it Rescheduled. it needed to go to my Kidney doctor the following week. Got to the kidney Doctors office and It was never faxed over. Had to call And listen to an outside person to Get it sent over. Also most the time Your just a number an you can not get What you need to fix a problem. After 4-bad visits I don't think they have it All together. They seam To want your Business but the communication is Always not done as it should be. read more

One Star to post. I've been doing my research to find a primary care provider I am looking at everything from web page of what they have to offer to patient experiences/reviews Now on this group it's very sad to see all the issues people are dealing with and grateful they have shared to other like myself do their investigations in order to find better. So sorry to hear of what you all have dealt with and you all are only the ones that have shared your experience's I'm grateful that you have to help us that are looking for a better primary care provider. What is it going to take for us all to find what should already be available- in the day we let's pray for them to come back. read more

The health care workers are lovely. the way it is managed and administered leaves a great deal to be desired. Dr's referrals get lost or never faxed to the provider. It takes days for someone to get back to you if you have a problem. You can't reach the office or a nurse directly. The answering machine makes you press 56 buttons to reach a human. Then that person asks 39 questions before you can even say what you called to say. They seem short staffed but there's never anyone else in the waiting room. I don't get it. I had high hopes but it seems like I'll have to look for someplace else where they know how to run a practice. read more

Completely changed doctors offices so that I could be seen by the same doctor every time. Instead of where I had been going for years that turned into a residency clinic. They promised to continue my care plan which included Robaxin my asthma medicine and to continue my portacath care which nice a month. I was ensured by the nurse practitioner Let me YELP out her name clearly he cause apparently she stated to me that she " HAS NEVER PRESCRIBED ROBAXIN". This rather startled me as I am a nurse as well and know that Robaxin is a very very well known drug and commonly prescribed for muscle spasms. I had been in to see her for my initial visit and told her VERY DISTINCTLY that I had been on the Robaxin for over 3 plus years now. I have no history of drug abuse and in fact for 12 years had a consistently clean record with a pain management specialist who saw me due to a enterocele that took 12 years for doctors to finally diagnose. I never violated my controlled prescription contract with them and told her she could drug screen me and I would sign a new controlled contract with her if she wanted. Going back to this last January I had a grade 3 sprain of my left ankle and the only thing besides opiate pain medicine that was getting me through the pain was the Robaxin that my previous clinic had been prescribing me. This NURSE PRACTITIONER NAMED HOLLY LAGO and OAK STREET HEALTHCARE WILL NOT PRESCRIBE YOU ANY MUSCLE RELAXANTS OR PAIN MEDICINE NO MATTER HOW BAD YOUR PAIN IS. !!!!!!!! RUN FAR FAR AWAY FROM THIS FARCE OF A DOCTORS OFFICE!! THEY ARE SO DEEP ASS DESPERATE FOR PATIENTS THAT THEY HAVE VANS THAT THEY WILL EVEN PICK YOU UP AND BRING YOU INTO THEIR FAKE ASS OFFICE!! DONT FALL FOR THE FANCY COMMERCIALS! STAY WITH YOUR CURRENT DOCTORS AND AVOID THIS " JACK IN THE BOX" Dr.s office! I was in tears and in excruciating pain and they still lied to me saying they would continue my regular meds. IT's Nurse PRACTITIONERS LIKE HOLLY LAGO AND OAK STREET HEALTH THAT ONLY FUEL THE FENTANYL OPIATE CRISIS BY REFUSING TO TREAT PEOPLES PAIN WHEN THEY ARE LEGITIMATELY IN PAIN!! She could still see the massive amount of swelling and did nothing. NO WONDER WE HAVE AN OPIATE CRISIS IN AMERICA! Because they have Nurse Practitioners like Holly Lago who "have never prescribed ROBAXIN" I'm sure she was lying to me. I am in no way encouraging anyone to use Fentanyl to treat their pain. BUT FOR GODS SAKE WHAT HAS THIS WORLD COME TO!!'nnn read more

at first, I was highly impressed but when I had a two week heart monitor test, I cannot get the results from the office and it's been almost 2 weeks. Not very responsive. I wish I could find a doctors office that actually cared about their patients and if they can't go the extra mile at least an extra couple feet. read more

Looks like I've gone from bad (Mesa clinic) to worse (AJ clinic). I was happy with Mesa at first but they totally missed a diagnosis of bronchitis & dismissed my call backs & the wait times have gotten much longer so I switched to AJ & you can't hardly get though on the phone & their wait times are way long as well. read more

I went to Oak Street Health seeking a new primary care provider. Admitedly, I did not do my homework and didn't realize this was just a clinic not really focusing on individual patient care. On my first visit, the provider did nothing more than discuss my health situation. Did not examine me at all - didn't even touch me. She did request blood work; but then left me in the room waiting for the tech until I finally came out only to learn they had forgotten me in the room. Did get the blood work done, but then no one ever contacted me with the results. I called to request a couple of tests we had discussed and never received a call back until five days later when I was told they could not find those tests in my profile. That's because no one ever got back to me. Unfortunately, I was having health issues and it was important for me to have a doctor who was responsive to my needs. Needless to say I have moved on to a provider who is available to me when needed. read more

I had high hopes for this place but the very real problem is that you can never contact the office. You have to call a switchboard of sorts that is out of town and they always sound like you're interrupting something more important... you tell them your problem then they contact the office and supposedly someone will get back to you The people answering are not trained in the medical field they just take messages and relay them...but you have to keep calling and always get someone new and they assure you the message will be sent but 2 weeks later I'm still waiting. I'm still waiting. The search for better healthcare for seniors continues. It's not a bad place just not the right fit for me read more

I'm referring to Glenfair Oak Street but in general the entire Oak Street system. They have been pursuing me nonstop. I've tried to set up appointments. No one ever calls me back. I had a video call -- they were supposed to send in paperwork to get me lab tests that never happened. There is no direct line so today I did a walk in to the Glenfair clinic and lo and behold. They have no phone number that you can call, the people at the front desk don't even seem to know what's going on. I will not be using Oak Street and I'm going to let LASSO know it's not a great reference and it also has an a great reference for AARP. read more

I like the service here, always friendly and helpful, I have been coming here for only 6 months but they have been more than accommodating for both my husband and myself. We are so happy that we found them, what a blessing. read more