Great local music store. Very attentive associates. They won over a customer. Nice location alsoread more

Very good customer service, We went in looking for boots for myself and tried on a few pair and the…read moreassociate packaged up and put back what I wasn't interested in, and even looked online to see if she could find anyone who carried the paticular item I was looking for.

My fiance purchased an engagement ring from John Ross jewelers sometime back in late December/…read moreearly January 2008. The ring was pre-made, but had small diamonds added to it by John Ross jewelers. One month or so after I received the ring, one of the small diamonds added into it fell out. My fiance traveled to Albany (we live in Atlanta) to have the ring repaird by John Ross Jewelers. They fixed it in approximately three hours. Over the next few months, the prongs holding the smaller diamonds began to turn a bit yellow. I didn't have concern however, because I had heard this happens to white gold rings. However, about eight or nine months later, three more of the small diamonds fell out. At this point we were certain that the quality of the customized mounts that held the small diamonds was not good. When my fiance returned again to Albany, he encountered the store's manager (owner?) Chuck Roberts who informed him that he would repair the ring again. When my fiance asked Chuck as to why the diamonds were falling out, Chuck informed him that "some new chemical women are using in some product" is causing erosion and/or pitting of the gold in the diamond settings and thus causing the diamonds to fall out. My family has rings that have been passed down from generation to generation. Some of the women who wore them worked in factories as far back as the 40s and 50s. Some of them were domestics. My mother now wears three of these rings. I have NEVER heard of any cleaning or hair chemical strong enough to erode the gold off of rings. My mother and I don't work in any strenous environment- I'm an accountant and she's an attorney. There is NO reason why the gold should have eroded and cause my diamonds to fall out. Having said that, I called Chuck myself and inquired about this "mysterious chemical". He could/wouldn't identify what he thought it was. He also claimed that it "happened all the time" which I don't think is a good thing in his line of work. Therefore, I told him that as I am no chemist, that means nothing to me as a consumer and that I would like to return the ring for a refund. He repeatedly interrupted my speech during the process and finally said, "Well, Babyhoneychild, we don't do refunds. It says so right at the bottom of the receipt. We do store credit only." I said, "Am I to understand that if a product is defective you not only do not give a refund, but you expect me to use a "store credit" to get another potentially defective product?" I then informed him that I would be making a few phone calls and hung up. My fiance went back to retrieve the ring before it was repaired so that we could have it evaluated by a professional. Upon returning, the repair that was originally estimated to take a week to repair, was miraculously finished. (I hope that doesn't mean they rushed through yet another faulty repair). The short version is this: I'm not willing to have my fiance travel 3 hours to have a ring repaired for a third, fourth, fifth, or however many times. I can hardly believe that someTHING that I am using is causing all my diamonds to fall out. I don't appreciate being interrupted or being called "Babyhoneychild" by a strange man. At this point, I don't want to do any more business with him, but I felt compelled to say something because other people may encounter his shoddy work and shoddy attitude. Be warned.

My fiancée designed and purchased my engagement here. Now I was not present during the process, but…read morethis weekend I came in to have my ring sized as well as altered slightly to fit the original design that my fiancée came up with. One thing I like about this place is that it is def a mom and pop business. The people are very friendly and really take in to consideration what you want. After showing the jewelery designer a few things to the ring that I wanted, they decided to just recast the whole thing so that I would be happy. I really liked that... this makes me consider them more when I purchase my wedding bands. Especially since my band will have to be designed to fit my engagement ring. John Ross has a good variety of rings, earrings, and pendants. They has some really pretty settings for engagement rings too. Very nice. But really, the thing that impressed me was that they can make your design a reality with a jeweler and a jewelery designer to make sure it looks perfect. Also that they are willing to go to great lengths so that their customers are happy. This may not be a fancy jewelery store like the ones that I'm used to in Atlanta, but they sure know what customer service is about. #365Yelp 65/365

So cute! They even have a bakery inside!! Lots of home goods and neat antiques. This place is very…read morebig with tons of options from Silas to decor to clothes. The staff is very nice and welcoming. Moderately priced especially for the clothes that are very well made.

This business has an excellent selection, knowledgeable employees ( especially Jay) and will cut…read moreyou a good deal if you're spending enough money. Best shop in town for my money

Moved to the area somewhat recently, was looking for a smoke shop near by. This smoke shop has the…read morebest customer service out of any previous ones I've been to. I've continued to go back numerous times, is always my go to now! Very happy :)

Such a true gem of a store. You can find a perfect gift for any occasion and any person. Also the…read morenicest staff I've ever met.

Love, love Place on the Pointe And the staff. They are so helpful and sweet there. Gift wrapping is…read morefree.

Kelsey is the sweetest! Great customer service! Beautiful clothes! We had a wonderful experience…read morehere! Lots of beautiful pieces!

They do not refund your money they issue gift cards or store credits only…read more Very poor customer service.

I find something different every time I go. I desperately want to buy one of the unique dishes that…read morethey use to hold products. The clerk is extremely knowledgeable, knows the brands they sell, what specific flavors, even knowing what other shops the owner has, and what THEY carry. The owner goes to trade shows in Atlanta regularly, keeping him motivated to sell new products and a better variety than other stores around here.