My fiance purchased an engagement ring from John Ross jewelers sometime back in late December/ early January 2008. The ring was pre-made, but had small diamonds added to it by John Ross jewelers. One month or so after I received the ring, one of the small diamonds added into it fell out. My fiance traveled to Albany (we live in Atlanta) to have the ring repaird by John Ross Jewelers. They fixed it in approximately three hours. Over the next few months, the prongs holding the smaller diamonds began to turn a bit yellow. I didn't have concern however, because I had heard this happens to white gold rings. However, about eight or nine months later, three more of the small diamonds fell out. At this point we were certain that the quality of the customized mounts that held the small diamonds was not good. When my fiance returned again to Albany, he encountered the store's manager (owner?) Chuck Roberts who informed him that he would repair the ring again. When my fiance asked Chuck as to why the diamonds were falling out, Chuck informed him that "some new chemical women are using in some product" is causing erosion and/or pitting of the gold in the diamond settings and thus causing the diamonds to fall out. My family has rings that have been passed down from generation to generation. Some of the women who wore them worked in factories as far back as the 40s and 50s. Some of them were domestics. My mother now wears three of these rings. I have NEVER heard of any cleaning or hair chemical strong enough to erode the gold off of rings. My mother and I don't work in any strenous environment- I'm an accountant and she's an attorney. There is NO reason why the gold should have eroded and cause my diamonds to fall out. Having said that, I called Chuck myself and inquired about this "mysterious chemical". He could/wouldn't identify what he thought it was. He also claimed that it "happened all the time" which I don't think is a good thing in his line of work. Therefore, I told him that as I am no chemist, that means nothing to me as a consumer and that I would like to return the ring for a refund. He repeatedly interrupted my speech during the process and finally said, "Well, Babyhoneychild, we don't do refunds. It says so right at the bottom of the receipt. We do store credit only." I said, "Am I to understand that if a product is defective you not only do not give a refund, but you expect me to use a "store credit" to get another potentially defective product?" I then informed him that I would be making a few phone calls and hung up. My fiance went back to retrieve the ring before it was repaired so that we could have it evaluated by a professional. Upon returning, the repair that was originally estimated to take a week to repair, was miraculously finished. (I hope that doesn't mean they rushed through yet another faulty repair). The short version is this: I'm not willing to have my fiance travel 3 hours to have a ring repaired for a third, fourth, fifth, or however many times. I can hardly believe that someTHING that I am using is causing all my diamonds to fall out. I don't appreciate being interrupted or being called "Babyhoneychild" by a strange man. At this point, I don't want to do any more business with him, but I felt compelled to say something because other people may encounter his shoddy work and shoddy attitude. Be warned. read more

My fiancée designed and purchased my engagement here. Now I was not present during the process, but this weekend I came in to have my ring sized as well as altered slightly to fit the original design that my fiancée came up with. One thing I like about this place is that it is def a mom and pop business. The people are very friendly and really take in to consideration what you want. After showing the jewelery designer a few things to the ring that I wanted, they decided to just recast the whole thing so that I would be happy. I really liked that... this makes me consider them more when I purchase my wedding bands. Especially since my band will have to be designed to fit my engagement ring. John Ross has a good variety of rings, earrings, and pendants. They has some really pretty settings for engagement rings too. Very nice. But really, the thing that impressed me was that they can make your design a reality with a jeweler and a jewelery designer to make sure it looks perfect. Also that they are willing to go to great lengths so that their customers are happy. This may not be a fancy jewelery store like the ones that I'm used to in Atlanta, but they sure know what customer service is about. #365Yelp 65/365 read more

My husband purchased a beautiful diamond solitaire ring here and surprised me with an early Christmas present on black Friday. I took the ring back to get it sized that same day, ( can you tell I was soo excited?!?) Everyone in the store was pleasant and extremely helpful. They sized the ring for me and cleaned my wedding band as well. I was in and out in less than an hour. Excellent service, they make you feel like family! Would highly recommend them. This is what great service looks like! read more

My Mom died and we had her jewelry appraised and sold by John Ross. Chuck Roberts helped us at no charge to identify the values and then helped us sell some of it. This was by far the best and most honest jewelry transaction in which I have ever been involed. This includes Armand and Joseph in Atlanta who are also outstanding. read more