Absolutely incredible customer service. Went above and beyond to secure an undamaged watch that…read morewas incredibly difficult for me to find. The communication was stellar and the watch arrived in perfect condition! Thank you so much for your help!

Do Not Purchase Fine Jewelry Here - Serious Quality Issues & No Accountability…read more My family has been loyal customers of Park Place Jewelers for over 10 years, which makes this experience even more disappointing. My fiancé purchased my custom engagement ring here and proposed while we were overseas in Portugal. The very next day, I noticed the diamond was visibly loose and wiggling. Since this was my first diamond ring, I didn't fully understand how serious that was at the time and continued wearing it for the rest of the trip--but I was stressed about it the entire time. When I returned to the U.S., I had a local jeweler in PA inspect it. They showed me close-up images confirming the prongs were barely holding the diamond in place and told me the diamond could have fallen out at any moment. I later brought the ring back to Park Place Jewelers in Maryland, and they "fixed" it by re-tightening the prongs. It felt secure in-store, so I trusted it was resolved. However, just hours later--while driving back home to Pennsylvania--the diamond was loose again. During this process, they repeatedly implied the issue may have been caused by me snagging the ring on something. However, my local jeweler confirmed the entire setting was improperly built and not fitted to the actual shape of the diamond--meaning this was a workmanship issue, not wear and tear. The close-up photos clearly show visible gaps between multiple prongs and the diamond at several corners, indicating the stone was never properly secured. I then sought another opinion locally and was told the entire setting needed to be replaced, costing around $1,000. I gave Park Place Jewelers the opportunity to make this right, either through partial reimbursement or covering the repair locally, but they refused and insisted I send the ring back to their manufacturer. At this point, I had completely lost trust. This should have been done correctly the first time--especially for a custom engagement ring costing thousands. They had two chances to fix it, and both failed. We ultimately had to spend an additional $1,000 out of pocket to properly fix the ring elsewhere. This was supposed to be a meaningful and exciting purchase, and instead it turned into a stressful and frustrating experience that is still upsetting to think about. I would strongly caution anyone considering purchasing fine jewelry from Park Place Jewelers. Trust and quality are critical for something as important as an engagement ring, and unfortunately, this experience fell far short. My family and I will not be returning.