Outstanding customer service. I had many trials and tribulations this week from probes that didnt…read morefit into a new apex unit (manufacturer defect), to a leaking joint on a pipe (manufacturer defect). Thankfully Alex and Anne came to the recuse, and helped out with everything. They go above and beyond for their customers. Thank you again!

Incredible store and owners. I've spent tons of money getting my dream tank from this store and…read moreeverything was perfect. Great customer service, they all know what they're talking about and don't judge you if you're not an advanced hobbyist. Fish from here are incredibly healthy.

I've driven past this pet store too many times to count. Finally, I've had the chance to stop in a…read morecouple of times in the past few weeks. Each time, I was looking for very specific items to aide in setting up a new aquatic habit, however, unfortunately they did not carry the items that I was looking buy. I was pleasantly surprised at the quantity and variety of items that they do stock, especially given the small square footage of the shop. They do have a lot more to offer than would be perceived. Each time that I went in, I took a look around the shop to check out the animals and supplies. I went to the counter to inquire about the items that I was hoping to find and was able to quickly get an answer as to whether or not these items were carried or were just out of stock. I did inquire about the price of aquatic plants and neocaridinas. Their prices were more expensive that the big box stores and the small aquatic shop that I usually patronize. That's not to say that I wouldn't ever shop here in the future but it just isn't that often that I need to modify anything in the aquarium. They might be more price competitive for other items.

Simply put, this is what a real pet store felt like when I was a kid, before the big box stores…read moretook over. Everyone working there is knowledgeable, the reptiles and fish they sell are of top quality and properly raised. And the prices are reasonable. 5 stars all around.

Fast shipping. I'm in the Boston area. Everything looked great was handled and packed w/ care. I…read moreordered some corals which all looked amazing. Huge selection of corals, fish, and invertebrates. Knowledge is unmatched. Shout out to the team over there. You're all awesome! Will order again for sure.

This place is horrible, so is its sister store…read more Fish came with infection. Coral frag might open, if you're lucky. They are rude and disrespectful. I would let visit this business unless you enjoy being made feel like a complete idiot. Veterans stay away, not vet friendly.

Nick the Bull here ,Ill tell ya what one thing ya get when going down to bitters is everyone has a…read morespecialty ,love chatting with Rich about old fishing stories and the latest in rods that are coming in ,also with Kyle on new saltwater baits and different things as well, hell the whole crew there is always polite and treat ya good weather your a avid fishermen or a beginner I've seen these guys talk to everyone the same and help them in every fashion , Rich and Kyle have put together all the SHIMANO rods for my whole crew this and last year and we have slayed it out there and thanks to all the good chum they set aside for us which works great for hanging over those reefs ,so if ya wanna get some top of the line equipment and great lures and great service and get some line spun on your new reel to enhance your fishing go see the boys and gal down at BITTERS BAIT AND TACKLE

Make sure you're real specific when lining up a reel here, they will halfway spool up your reel and…read morewaste your $

I have two beautiful lovebirds and they are healthy and the price was good for both of themread more

I honestly don't know where to begin if you're an animal lover or love amphibians and stuff like…read morethat this is absolutely not the place to go. The housing situations. These animals are kept in are not acceptable in any way shape or form if you're unable to how is those type of animals for the what should be short maybe a couple months or so until they find a home then you shouldn't be purchasing them to sell the other people I do not understand why there was a very adult turtle that looked pretty full grown probably around a foot to 8 inches inside of a very small tank with no basking and no light not to mention they have birds and those birds are kept in the exact same room as their hamsters guinea pigs, etc. and those birds are very known to be very talkative Which are most birds, but being held in the same room to where you can tell that the hamsters and other sorts are stressed running around, trying to get out starting fights in their cage is completely unacceptable. Not to mention the smell and the cleanliness of this place the dust everywhere I get it some products don't get used often or you have a stock pile but removing them and cleaning up it is not that difficult. I've worked in Customer Service for basically my entire life, and while the gentleman was kind of nice was also very condescending like he knew everything. The problem with that is if you knew everything, the shop would not look the way it looked considering we were told that it was a family owned business, and he was part of the family. I would think you know you would have a little bit of say about how these animals are kept. I know this isn't in the best part of town or anything like that not expecting top dollar top-notch everything I'm expecting the animals to be in a healthy environment while they are being waited to be adopted by another family that will love and take care of them based on the conditions that I saw them in I would never purchase an animal from them because you do not know what type of condition that animal will be in when you receive it Unfortunately when I thought I was going into a very nice hole in the wall pet store I ended up coming out with a lot of questions that will never be answered on why this place is open and how people allow this place to be open

Stopped here because someone told me about some bones for dogs. When I got here, everyone was super…read morefriendly and very helpful. They have a decent supply of food, toys, treats, grooming items, etc for different types of animals. I'm glad I stopped by.

This is now the only place I go to purchase my farm duck feed (50lb cracked corn or layer feed…read morepellets like what is used at Lk Eola). They always have the best price and don't charge tax for livestock food. The employees are very friendly and knowledgeable. Someone will always load your car with any big bags. I also pick up my dog's glucosamine liquid supplement which actually taste good and work quite well for her. I also switched to some reasonable premium quality dog foods not carried in other stores, ProPac senior dry and various Evangers canned. Reading the labels ensures these are high quality, and easily enables you to pick ones with proper protein / fat levels. They even offer manufacturer coupons / instant rebates which are very good deals. There is also an assortment of collars and leads from which I have purchased when I adopted a new dog. It is in a very dusty, industrial area, so it can be tricky to locate. Note their fenced metal warehouse complex and small sign in front. Also take care driving alongside big construction trucks and trailers.

What a wonderful place! Very knowledgeable staff that are happy to guide you through your pets…read moredietary needs.

5 stars does not do them justice. Gracies has helped us so much. My dog has EPI and requires low…read morefiber plus some other restrictions. They have helped me figure out the best food to feed him. He is absolutely thriving now. And Gracies played a big part in making that happen. I don't know what we would have done without them. Highly recommend!!

Great little neighborhood pet supply store with unusual items and friendly staff. Have been here a…read morefew times to buy treats and look at harnesses. Louise's has an extensive selection of unusual pet food brands which is unique. There is a Great Wall of Chew showcasing all the different chew sticks and chewy treats your pet can handle. Picked up a nice little candle meant to help with pet smells too. Would Definitely recommend Louise's since is a small business that offers lots of bands, speciality items, and has very helpful staff. You can tell the people who work here love pets and care about helping you. They said it's a pet friendly store too. Give this little well store some love and skip the big chain Pet supply stores for better service here.

My pets, always feel bougie every time I come and get food from here. It's such a cute little mom…read moreand Pop pet store. Exceptional service and a lot of the food is organic or fresh.