We were totally satisfied with the repairs to our car AND the incredible customer service we got…read more Just the same, people, get off your cell phones so we don't have to get our car fixed again!

My husband and I have taken three Mercedes to this location for repair and didn't have any…read morecomplaints the first 2 times. I recently took my car there and got the run around on when the car would be finished - anywhere from 13 to 16 to 21 days. Dropped the car off on a Tuesday and it didn't go into the shop until Friday (got a text on the Friday afternoon before the long weekend) so I could have kept it for a couple of days and not used a rental car. They told me 3 times that the parts had come in and then I find out that some were on back order from Germany and that's why it took so long. No one mentioned this issue. They need to improve their customer service, work on customer expectations and communications. They were very proud of the fact that they would text me the progress of repairs but every time it was from a different person with more bad news. I lodged a complaint with BCAA about this and a note will be put on their file. I believe that something happened with this as suddenly the car was ready a week before the last projected end date. So maybe its good to complain, but a customer shouldn't have to. I must say the quality of workmanship was good, but their customer service left me wondering if we would take a car there again.

Back in February 21/24 my Dodge Dakota was rear-ended and left me with a protruding out of shape…read morerear bumper. Reported the incident to ICBC immediately and was given the green light to have the bumper replaced. Long story short, I had tried three well known body shops in town which all had long waiting periods for the initial appointments. One after the other gave me the same story we can't find a replacement for the year of this truck. I am now at my wits end and driving on my way home I thought to stop at Craftsman Collision in retrospect I should have tried first. Fast forward four months later after getting the runaround from the other body shops I met with estimator Riley at CC and explained my situation. He immediately got his manager Matt Greenberg involved and within 10 minutes he had procured an aftermarket bumper that matched the original. Matt is a young and personable manager with very good and resourceful connections. Throughout the process his staff were cordial and responsive. After a few days in the shop I had a straight and shiny looking like new bumper. This is a very busy shop but if you want the job done right I highly recommend Matt and his capable staff to look after your vehicle.

Craftsman Collision are amazing - really! These guys are incredible - really professional and…read moreunbelievably helpful. We needed a piece glued on to our car, and they did this for us gratis/free. Absolutely no charge! And they even returned our car to us freshly washed and shiny! All of this was performed without charge - although we wanted to pay for the wonderful service. If you are ever looking for professional, supportive service - go to these guys. We live partly in Toronto, and we have commented (in astonishment) that you'd NEVER NEVER get service like this in Toronto. These guys are honest, they are professional, and they provide over-the-top customer service. Neil and Denny Hughes (with an old Toyota Camry that was returned to us looking shiny and glam - all free of charge!!!!

Porsche 911. Hit a deer…read more Provided excellent service. Recognized the importance of the car to me. Very good paint. Managed ICBC and insulated me from administrative headaches. Used OEM parts. Went the extra mile in customer satisfaction- Manager Matt was always informed and hands on. Matt met me on drop-off and on pick-up and introduced me to John, who was managing the repair. Fussed over the car on pickup and answered all of my technical questions. Happy customer. Not so much the deer.

What a disappointment The manager Shawn promised me he…read morewould fix my Bmw M3 convertible and did the contrary He destroyed it Beware!!!! Unable to fix it or even WASH the car after having it for 2 months All Bmw owners don't trust this place with your baby No respect for people or there vehicles

I want to give a huge shout out to the Team at the Langford Boyd Auto Body. From the moment I…read morewalked into the door for an ICBC repair claim appraisal to return of my repaired vehicle they were Amazing! Clear communication on how the process worked and expected timelines. Cheerfully answering all my questions that I expect they have been asked many times everyday with every claim. When I came back for the repair they advised that it would take up to 2 weeks. They were professional and kind and everything was so easy. The job was done actually a few days earlier than I was quoted and ready on a Thursday. I tried to get there all day on Friday, but could not make it down before closing , and called in a panic just before closing. They quickly assured me it was fine and I could come in on the Monday. No problem. A special thank you to Carla and Tamires for exceptional service and support. Listening to my regaling of tales and laughing at my jokes. They took the stress out of my vehicle repair and made it so much easier. My car was beautifully repaired and shiny and clean. Thank you!

I brought my vehicle to the Langford Boyd Autobody shop for a bumper replacement after I was rear…read moreended. When I picked up my vehicle, the bumper looked BRAND new! Thank you to Thomas and Jamie for going above and beyond to help me through an unfortunate situation; you both went out of your way to make the situation a positive one for me. With gratitude, Stephanie

Outstanding, prompt, professional service. Highly recommend for any auto paint or body needs. Can't…read morethank these guys enough.

Excellent service from the start. I met co-owner Kris when I arrived, needed a leaking rear…read morewindshield repaired or replaced. Limas the 3rd shop I'd been referred in past hour. Kris looked at vehicle's problem; water stained drooping headliner, messed up with glue by last shop that did not repair, said not to be leaking?! Kris said, " we will take care of it, it's what we do." I relieved to have found reliable people ready to help. Vehicle into shop a few days later, ready for pickup 6 hours later. Technician, said he'd popped out rear windshield, resealed then reinstalled, should be okay now. Then into office to pay for service, 'no charge' receptionist said. I at a loss for words. Goodness sakes, how generous! I relieved and pleased to finally have found this business that is conducted by professional and reliable people with integrity. With thanks and gratitude,

My car was the victim of a hit and run -- luckily the runner's license plate was captured on…read moresecurity footage (ha!). For the claim, I took my little Pontiac to Belmont Collision as it's right next to my apartment building and it's an ICBC-accredited valet shop. I received excellent service from all the staff at Belmont. They took care of all the paperwork involved for the claim and for my loaner car (a rental from Hertz, covered by my insurance). They arranged everything so that when I dropped off my car, the rental car and the Hertz employee were there to meet me. The work took less than a week to complete (some of the parts took longer than that to ship, but they didn't take the car in until they had most of the parts so they could start on it) and they did such a good job of everything. It honestly looked better after the repairs, and they replicated my decorative vinyl sticker so precisely that I couldn't even tell it had been replaced. The cherry on top was that my car was fully washed inside and out upon return! I was so grateful for that. If my car ever gets banged up again (knock on wood) I will bring it here for sure.

I've been a loyal customer of Belmont for nearly 20 years -- until today. I called in, desperate,…read morebecause the windshield wiper mechanism was clearly installed wrong. The blades were rubbing against each other, and one finally snapped off while I was driving in the rain. I was shaken and upset. To my shock, the manager on duty, Kevin, responded dismissively and refused to help me, saying the shop was "too busy." Despite my distress, he essentially told me to "eff off." I then took my car to another shop -- also very busy -- and they managed to fix the wiper in under a minute. If a busy shop can handle a simple fix without drama, it's hard to justify staying with Belmont. After two decades of loyalty, I'll no longer use Belmont. My partner won't either. I'll be warning friends and family: if you want dependable service and respectful treatment, go somewhere else. Belmont -- your "too busy for customers" attitude guarantees you won't be so busy for long.

The staff and service were tremendous…read more The young lady working up front was more than helpful as I was in a hurry to catch a ferry. She helped me load my car up in the rain and made my day. Great work! Thanks

Horrible service, lies upon lies. Run by a bunch of clowns! Can't fix anything. They have had my…read morevehicle since February 2022 and it's still in pieces. They won't commit to a deadline on when it will be ready. DON'T take your vehicle here to be fixed! It probably won't happen, you'll waste a lot of time and energy and become very frustrated!

Took our CRV in after a hit and run . Estimate provided was $3.00 more than the ICBC adjusters cost…read more. Great service , finished on time and quality of work was top notch . Used them 3 times before and exact same experience . Gord

Great service. Body parts had to be ordered and were…read moreinstalled. The paint job makes it looks like new. Repairs were done in a short period.

My 20 year old Mini looks brand new again thanks to Doug and his amazing team at Perfections…read moreremoving a dent and scrape on the back bumper. They take such pride in their work and I would recommend them to anyone. They have consistently helped me over the years with various life-related dings and the results never cease to amaze me. They are truly customer service focused and the quality of the work is beyond excellent. The estimate was fair and accurate, they squeezed me in quickly and had it done in no time, making the experience truly painless. I fell in love with my sparkly little car all over again thanks to you.

Kyle did a full detailing package on my 2024 pathfinder, and it was shining like it did when I…read morebought it off the lot. He was very professional and paid attention to the finer details. Overall I would highly recommend this service Thanks Rise and shine! Oh and P.S. the rates are super reasonable considering they come to you.

From the owner: We're a family owned mobile detailing business servicing all of victoria. Scheduling on weekends…read more For any type of vehicle. Call today.