I went to watch a film, but the dialogue in my screen sounded like the actors were speaking into a…read moretin can -- the audio quality was extremely poor. I raised the issue with the manager, who acknowledged there was a problem but dismissed my complaint. I then contacted Odeon through their website and was promised a response. It has now been three weeks, and I haven't even received a simple apology. Very disappointing customer service. AVOID!!!!!!!!!

Just tried out the new IMAX screen yesterday. Odeon have converted just 2 of their screens in…read moreLondon - Wimbledon and Greenwich. The screen is much bigger so as to fill your whole field of vision - this effect works best if you sit in the middle nearer the front. This is probably one of the few times it's worth the extra money to sit in those premier seats, especially as they've reserved a large block of seats for premier seating. A great projection system with really high resolution and lovely sound - they demonstrate the system right at the start of the presentation. Another bonus is no adverts but only 2 trailers (I love trailers!) The foyer area was looking a bit grubby yesterday though and there were A4 size sheets of printed paper peeling off the walls yesterday. Hence one star off

Absolutely worst cinema experience I have ever had. My friends and I had 3 seats together and we…read morewalked into the screening 12 minutes early, and there were other patrons already inside the house. The male employee was inside cleaning alone, and we tried to stay out of the way so he could clean the huge mess in our row. My friend even helped him clean up by collecting trash and putting it in the trash bag. There was chocolate smeared on the seats and popcorn all over the floor. There were people in the other rows and he still cleaned their rows. As he left and more people came in, we realized he would not come back to clean our row. I went outside to ask another staff member if they could come in and clean the seat with chocolate smeared because we had to sit on it (it was a full house). She went and asked him and I overheard him say "well they came in early so I couldn't ask them to move so I could clean, so I'm not going in now because there's people there". The staff member came back to me and told us it was basically our fault for being there early and apparently "in the way". We didn't mind the mind the popcorn on the floor, but the seat was unable to be sat in. She told me we could move to the front, but those seats are priced at a lower cost than what we paid for. We just sucked it up and sat on a shopping bag, but I hope this employee never works a day in customer service ever again.

I love vue cinemas its the only cinema I go to. This is because they always have massive screens in…read morecomparison to other cinemas. They also have lemon sorbet flavour ice cream which I never seem to find in other cinemas. However my fellow Qypers I just wanted to share the traumatic ordeal I experienced at Vue cinema in Sheperds bush screen 6! I arrived into the movie pretty late so i sat near to the front with my boyfriend. whilst watching the movie I noticed a dark shadow move across the cinema floor. At first I ignored it cause I didnt want to jump into conclusions. Not until when the cinema was slightly brightened and I saw a rat yes a rat! running around freely and I am sure there was more than one. I was not comfortable at all as I was constantly watching the floor and not the movie. I made a complaint to the manager and recieved some compensation but that is beside the point. I paid to watch a with my boyfriend not to watch a movie with my boyfriend and rats! So beware Qypers!

Most of the reviews for odeon cinema in Surrey quays are out of date, sorry guys but they are…read more A few years from now so will mine, but while I am writing let me update you. The layout is very much the same but the facilities have benefitted from a much needed upgrade like the toilets have been done up, almost all the screens now have premiere seats located at the back. The establishment has decided to get rid of the waffles and replace it with milkshake a instead. Also, they have an array of chocolate bars to add to the shake mixs such as, toffee crisp, malteasers, rollo etc. This is a great addition, especially when you are considering the nice cold drinks to go with the summer films. Additionally, look at your full price receipt brought at the box office as they have been giving out 2 4 1tickets as a nice bonus!

Surrey Quays Odeon is my time away from reality. 2 hours of a mind numbing movie watching…read moreexperience. Obviously it works really well for me because I just roll out of my apartment into a theater seat. I can imagine it would work rather well for people living around Canada Water/Rotherhithe because the SQLP complex is rather well served by buses and is a quick walk from Surrey Quays and Canada Water stations. Negative points because of the recent rise in tickets. I remember paying below £7 for several shows once upon a time. That seems like a distant memory now - or perhaps I'm just missing something. Also, for no fault of theirs they have to be penalized because of the lack of pre- and post- movie things to do.

A decent sized cinema in south woodford. not ideally located for the tube station but has a bus…read morestop directly outside. The food and drink prices are shocking but there are several local shops opposite and a supermarket directly behind the cinema so take advantage of their prices and give everyone a bit of business! The ladies loos in the downstairs of the cinema are awful and the floors are nearly always wet (not sure what with!) but the upstairs ones are ok. One of the screens has it's own staircase and that one is awful in terms of there being a lot of steps leading to it so it's particularly hard for more mature visitors and is also unpractical if you need the loo or ridiculously overpriced drinks etc. during the film. Other than that it's an ok cinema in a relatively nice area.

Seems like this place needs an updated review. The cinema is tiny, we watched Jurassic World in…read morewhat felt like a millionaire's personal cinema. Very well air conditioned for the hot weather outside so it was a welcome relief. The staff was nice, mostly kids working a summer job but the woman who served me some Ben & Jerry's was either working in her retirement or had a screw loose. Great value for London cinema ticket prices, the popcorn and soda however is the same price as any other cinema in London. Overall pleasant experience, if I ever am in the area again then will hit up this cinema again.

Absolutely the worst cinema in London no question, the place is run by a bunch of friends who all…read morestand around and chat but do ZERO WORK, we arrived and was scanned in bought £57 of snacks, told to go screen 5 walked straight through into a movie that was still running, nobody manning the screen doors absolutely filthy everywhere, young kids running the place, in 10 years I have visited here 3 times this is definitely the last, I live in Streatham but go purley way to cinema because this is trash. I'd actually like to be contacted

Screen 6 has comfy chairs and is huge which meant nobody (I didn't know) was sitting next to me…read morewhilst I made notes, clapped, stamped me feet in excitement and squealed as I spotted the hidden clues in the Avengers! Yes, I'm a super geek.

I had a good experience here when I saw a movie last night. Granted the tickets are cheaper on…read moreMondays (£7) but I felt like it was a good experience for the price. Definitely recommend signing up for an account with them so you can take advantage of the discounted tickets. I got a glass of wine for the movie and the girl working the bar was really sweet and commented on my accent and asked where I was from. There are cheap wine options but most of the concessions are overpriced as you would expect from a theatre. I found the seats (recliners) to be quite comfortable and there was much more room in front of them than I had come to expect from theatres in the US. Not sure if that's standard in the UK but it was a pleasant surprise. The screen was a tad on the small side but the audio/visual elements were all great. The neighbourhood isn't the nicest but didn't feel unsafe, just a little less posh than other parts of London. Would return, although there are other Odeon locations that are closer to me that I'd be more inclined to visit.

A solid 3-stars for this Odeon. The theatre itself is not in the most prestigious neighbourhood,…read morebut at least you don't have to pay Leicester Square prices here! I suggest that if you're going to watch one of the blockbusters here, to double-check in advance at which of the 8 rooms they're showing that film at a given time. Because, what happens is that when, for example, a new Harry Potter movie comes out, they show it at 10 different times during the day, but maybe only 3 of these showings are taking place at the cinema with the big screen (auditorium # 1 & #2). After the movie, I suggest you have dinner at this fantastic Indian restaurant, called Indian Ocean, not far away from the cinema. (See my review of the Indian Ocean for what to order!) At this point I would like to bitch about the Odeon group in general: I find it outrageous that they don't have a toll-free number that I can call when I need information for an upcoming showtime. But even worse, not only do I have to pay for this phone call, but I also have to listen to a computerised message for a few minutes (explaining to me that I should check out their website!!!) before I can actually speak to a person! I find this to be gruesome customer service...bless American companies for being so generous with their 1-800 numbers!

Such an absolutely stunning theater, the staff are so very helpful, the reclining seats were puffy…read moreand felt like a big hug, and the surround sound was marvelous. I think everyone should see something there at least once. My 2 hiccups were pricing - it's £19 to get non-reclined seats on the 3rd level far up and far back to where the screen is so small, £26 to get reclined seats on the side rows of the middle floor (called upper circle), then £31 to get good seats. Given that the view of the screen from the £26 seats still felt small and far, it seems the experience is priced a bit too high to make it worth it as in - if your not ready to shell £31, you're better off going to a "regular" theater. All of that, I was treated very well, the floors, bathrooms, even escalators and waiting areas were squeaky clean, the theater was stunning, and I had quite an okay time.

Home of the premiere indeed. I was walking around Leicester square minding my own business when I…read moresee tons of people setting up a red (pink) carpet. I inquire inside the movie theatre and the staff was so friendly and informed me they were hosting the global premiere of the new tv show Pistol based on the band the sex pistols on Hulu/Disney Plus. They gave me a wristband and told me to come back around 4pm so they could place me inside the viewing area when the stars come in. It was such a fun experience and once in a lifetime! I even got to see two episodes of the show after the carpet. They gave us popcorn and water as well as a souvenir t-shirt. All episodes of the show are out now!

Considering this movie theatre is flanked by the likes of Tiger Tiger and a Weatherspoon's, the…read moreclientele inside is not nearly as loud, drunk and obnoxious. We frequent this place often and have never had an issue of poor cinema etiquette amongst our fellow movie goers. However, poor planning of putting the theatre in the same indoor shopping/entertainment mall as two dance clubs (Retro is next door as well) means you hear the thumping bass of music throughout your movie through the walls. Considering how much you pay for a movie - and that what you are paying for is the "experience" - this is enough to keep me from ever coming back on a Friday or Saturday night again. Warning: Due to the aforementioned nearby businesses, if you go in for an early, 7 or 8 p.m. show on the weekends, brace yourself to exit to a street full drunk 18 year olds, shouting, wobbling and giggling their way around. It is truly a sight to behold.

I'm really sorry, I'm not a fan of this place on the two or three occasions I've gone to films…read morehere, they've been blighted by the feral brats who either chose to hang out here, or perhaps live, rat-like, under the seats, surviving off dropped sweets and drinks.