my friend and i each bought a pair of shoes and the boy at the cash register was so helpful and so…read morehandsome. shoutout to liam cuz he was fine ash

Teeny-bopper store staffed by teeny-boppers. Still, helped me find the sandal I needed and were…read morefriendly and professional. When that happens, you have to mention it, even if they exceeded extremely low expectations :-)

Just finished shopping at The Walking Company at the Independence Mall in Independence, Missouri…read more My mom has had really bad plantar fasciitis pain for a while now, exacerbated by memory foam tennis shoes. Thankfully we were helped by Daniel M. today, who was extremely patient, knowledgeable, and helpful about the needs of my mom's feet. He provided great customer service! We felt comfortable purchasing the shoes and compression socks from him, because he genuinely believed in the products and didn't try to push sales (which would have completely pushed us away). My mom's feet are already feeling better. We would recommend this store if you're able to get Daniel to help you!

Maybe it's just the one clerk, but the customer service is utterly atrocious. Waiting in line at…read moreanother store I was chatting with a man who also experienced rude service from the same woman. I wrote to the company. Too bad. The store is otherwise nice.

I have been a huge fan of Allen Edmonds shoes ever since my 1st purchase when I was a grad school…read morestudent looking for a great pair of shoes to wear with a suit. The shoes are still hand made in Wisconsin and are made of substantial materials that actually make the shoe feel like it could last for a generation. I am so glad to see an Allen Edmonds store open in the KC area. In the past, I ordered off the Internet or waited until I was in an area with a store on business. Customer Service is "King" for Allen Edmonds. Recently, I purchased a pair of bluchers and a seam ripped after several months of daily wear. I took them into the store and was upgraded into the newer style free of charge. I walked in with broken shoes that had been worn for several months and walked out with a brand-new pair no questions asked. In my opinion, Allen Edmonds is one of the last great brands in American shoes. Cole Haan and Johnston & Murphy have both decreased their quality to the degree that I refuse to purchase their products. Allen Edmonds is still the real deal!

For my shoes, Allen Edmonds is a perfect fit. Made in the U.S.A. Ageless styles. Hard-to-fit…read moresize (B-width). Personal service. My love affair with Allen Edmonds goes back about 30 years. My foot (B-width) keeps me out of stores that sell cheap shoes in D-width only. Plus, cheap shoes made of man-made materials dont' look good after a few wearings, won't take polish and wear out in a couple of years. I own about 20 pairs of Allen Edmond shoes in all colors and all styles. My oldest are 30 years old. I have several pairs I bought in the 90s, and I'll get a new pair about every other year. Dress or casual, I rarely step out in anything but Allen Edmonds shoes. For a long time, Allen Edmonds didn't have its own retail stores. I started out buying them from Reuter's Shoe Repair in Topeka. When I moved out of Topeka to a small town, I found an online store in California. I'd order them and our UPS man would deliver them a few days later. The fit was always perfect. When I moved to the Kansas City area, I found the brand at Nordstrom. When I discovered the retail store in Town Center right after it opened, I was delighted. The best part, though, was that the gentleman who sold me suits and shoes at Nordstrom had moved to Allen Edmonds. Scott has been my shoe guy for so long, he knows my wife by first name, and now he's meeting my grown kids and grandkids. I could make this entire review only about the personal service Scott and the rest of the staff provide. They will not let you walk of the store until you are 100 percent satisfied. I have to mention the recrafting service Allen Edmonds provides. Before you decide that your shoes are worn out and just need to be put in the trash, take them back to the store. For about $150, you'll have that favorite pair of shoes restored to original. I had a pair of tassel loafers, which I'd worn for about 15 years, recrafted. I couldn't believe it when I got them back. The shoes looked new but the broken-in fit was still there. I wear those shoes to work about once a week. They're also my go-to shoes for evening and weekend casual. I'm sure they'll last another 15 years. The other day I took my 30-something son-in-law to Allen Edmonds for his Christmas present. He's never in his life worn quality shoes. I truly enjoyed watching the fitting and listening to Scott instruct my son-in-law in Men's Shoes 101. I'd be remiss if I didn't mention Allen Edmonds' shell cordovan. They are costly, granted, but I wear my two pair - a monk strap and a dress loafer - for work often. It's common for me to be in my shoes for 12-15 hours a day. They are the most comfortable dress shoes I've ever owned. Finally, I'd like to pitch the "new" Allen Edmonds. After building a brand that sold classic styles to Boomers like me, they're expanding the product line to offer the same quality in more trendy styles to appeal to Millennials. They've also added clothing to help highlight those great shoes on your feet. But don't take my word for it. Go meet Allen Edmonds!

This is a great outlet store. I'm always able to find a couple of pairs every time I go. Great…read moreselection and big variety of sizes. Nice military discount, 15%. Staff is always friendly.

Came in here the other day for a couple new pairs of shoes. I have to say they have quite the…read morevariety. They had a sale going on when I went in. Buy one pair of shoes that had a black tag and get the other pair 50% off. Now that was quite a deal. Couldn't pass that up so I got a couple pairs of new shoes for school. The staff was really nice and very helpful. If we asked to see if they had another size they checked on it right away. Quick service. They had new bright colored shoes like pink, orange and ranged from camo to the traditional black converse, that I personally like the best. They go with any outfit! If your looking for a new pair of shoes and like good quality service with a smile come here and give this place a look. :)

I checked the website for store hours as well as google. Didn't think to call the store to triple…read morecheck. When I got to the store, it was not opened. Also tried calling as I got there but no one answered the phone. Website and onsite store hours posted but was not opened as stated. A passerby told me the store had shut down for a while due to electrical problems. Not sure how long this has been going on or just happened today.

We were visiting Kansas City and looking for jeans for my son. We walked into Lucky and were…read moregreeted by the three sales people who practically did backflips helping us -- enthusiastic about their products while focusing on finding items that worked for my boys. My son, who found three pairs he loved, was still talking about the amazing experience as we walked around the Plaza. Note that I can walk to the Lucky at my local mall. The sales people there could take lessons from the KC crew, as they seem to make an effort to ignore shoppers. I don't understand this mindset and have never bought anything there. But will be getting in touch with the KC Lucky the next time we need denim.

Came in to buy some boots and try on the ultimate fit experience but the guy mark just seemed bored…read morein there. I asked him about the ultimate fit experience machine didn't even ask if I wanted to try it or nothing. Just said it was for some special soles for the boots. Ok whatever no problem, then I asked him what would be a good boot for my line of work, (as I was looking at a boot mind you) he just pointed at what k was looking at and said that those were the best selling. I don't care if the sell good or not, if you work in a shoe store At least have some kind of knowledge of the products your selling. Luckily I did my research on the boots and already knew what I was gonna get, mark just didn't seem to care. Walked in and he was sitting on the sofa chair with his feet up with his back to the door. Mark just didn't seem like he cared to be there.

Just bought a pair of boots at this Red Wing Shoe store! Great experience! The employees appeared…read moreto be young and I was a little concerned at first appearance - as we had specific boot in mind and we had specific questions. Quickly any concern I had was to put to rest! Mark assisted us and was extremely helpful! He was extremely knowledgeable about all of the boots! He knew the materials, the insole design, and which boots were made in the USA and why. Super impressed. We were in and out of the store in about 20 minutes. Awesome experience! We will definitely be back!

It's not often I find myself browsing stores on the Plaza these days, but I treated myself to a…read moresolo shopping afternoon over the holidays and decided to check out the new-ish Nike store. Ever since I entered my lounge wear era back in 2020 I've been a fan of Nike sweatshirts and sneakers and I'd never even actually been into a Nike store. Funny how that happens! At any rate, I explored this one and while it was a super sleek store with some cool options, I kind of found the inventory to be pretty limited. There were a few things that peaked my interest but I ultimately left without trying anything on as the deals weren't that great, and I feel like the discounts and selection are much better on their website. I think this might be a good place to go if you know they have something you're interested in so you can try it on, but I didn't really see any kids shoes (which is something we'd come here to try one for sure), and since I know my size in Nike this will probably be a place I just wander into if and when I find myself browsing at the Plaza.

Fantastic customer service and quality of product. They made sure every detail lived up to their…read morestandard and did so with class. If you're looking for a quality suit and want to support local business, this is your spot.

Keith and Team were presented with an impossible challenge, and rose to it. Late the week of 1/20…read moremy son, the Marine, lost his great grandmother. By serendipity, he was on home on leave during her passing, and agreed, when asked, by his grandfather, the Airforce Vet, to cancel his plans, drive 8 hours, and be present and uniformed at the funeral. Great Grandma married an Army Air Corpsman after a whirlwind romance in 1942. She would have been quite impressed by the uniform. After all, she kept the last one over 50 years. In packing on Sunday night for a Tuesday morning funeral, our Marine became aware that his SIZE 14 patent leather shoes had not made the trip with his blues. Because Grandpa was so appreciative of his presence, that he assigned him pall bearer duties, ONLY the dress blues were appropriate for the event. I began first thing Monday morning calling any store in the KC area that had a sliver of a chance of fixing this problem in 24 hours or less. Keith and his staff answered their phone - no phone tree. They knew their inventory, their rental and sales abilities, and they jumped into action. When I arrived at 0930 the next morning, they had a plan A, a Plan B, and epic customer service and attention. I have blanked out the Marine's face as it was taken after the funeral. After fulfilling his duties at Mt Washington Cemetery, uphill, during a week with a rather lot of moisture, his shoes are no longer in regs... but they certainly completed the mission.