Pat is a great person!! He was so understanding and helpful in selling my late husband's boat. He…read morewas quick to get back to me and picked up the boat right away and sold it right away. He made everything easy and he understood every aspect of this boat when I didn't have much of a clue. I highly recommend his services!!

Absolutely, horrible customer service. After messing up, a insurance job that we had done had to…read moretake it somewhere else to get fixed correctly, tried to explain this to them. And they still tried to charge me additional money would not go back to them under any circumstance. Do your homework before trying them out.

Please look at review at other location. Highly recommend. Greg was awesome best mechanic up in…read morethis area.

Now that this is MarineMax, a corporate publicly traded company , there service sucks! More than…read moreonce they fix one thing and break something else. They have such a bad reputation now that no one I know will use them for service.

I would not buy a screw from Craig Or marine max, I bought a 56' Sedan bridge from them a few years…read moreback they listed the boat maintained with an open check book! I hired a surveyor he came up with a list of over 125 items that needed fixed, the boat was a joke. I asked for my money back for the survey & they all laughed including Craig. That was my 2nd boat from them. MY families 8th. A 48 Sedan Bridge in 1999 another sedan bridge in 2004 and the 56 that should have been sunk.

Skipper Buds(Marine Max) Marina Del Isle in Lakeside Ohio will not back up the boats that they…read moresell. Horrible experience with them. They do not make any attempt to take care of their customers.

Stopped in looking for information ... Bart spent 3 hours with us going over the ins and outs on…read moreTritoon Boats. Didn't ever push but after we left, we turned around and and looked at a Bennington they had on the lot. Agreed on a price the next day and can't wait to get it on the water in the Spring. Bart was awesome and Lesley in finance was also great to deal with. If your looking at Bennington, I would highly recommend stopping in to talk to Bart!

Super easy and accommodating to work with. Office staff is great at handling the admin stuff,…read moreservice department knows their stuff, and sales staff isn't pushy and is knowledgeable about what they're selling. These guys all know and love boats!

Stay away from this dealer. Customer service is not part of his vocabulary. I have never been more…read moredisappointed with the lack of interest in servicing a boat he sold me. Typically a $100,000 investment warrants some level in making the customer happy, not so with castaway. The boat I purchased, a brand new model, was delivered without some key components being tested for functionality, specifically an in-dash fish finder/chart plotter unit. It didn't work when delivered, and when I questioned it not working, I was told it worked when installed. When the dealer finally made time to check on the issue a couple weeks later, the adapter/plug necessary to sync the motors to the unit was finally installed. He also delivered it without the Yeti cooler supplied by the manufacturer. When I questioned it, he told me the cooler didn't come with the boat. Since the manufacturers description, as well as my bill of sale, indicated it was included, I eventually received it, but should it be that hard to get the dealer to give me what I paid for? Funny how that all worked out. This is just a couple examples of the frustration experienced when dealing with this dealer. I would spend an extra 10k to buy the same boat from another dealer if I knew then what I know now! Buyer beware....Castaway yacht sales and the owner Rick are BAD NEWS!!!!

This place is a joke owner is just trying to move boats. Drive 12hrs to look at a boat that looked…read morenothing like the one in the pics he sent me. Supposition had 3hrs on it takes right try 3,000 hammered hours. If you buy a boat from this guy your dum. The lack of boat knowledge blows my mind who starts a cold boat and just starts reving it up like a mad man in front of the costumer. I can't believe I lost a day of my life to this joker.

Buckeye Sports Center - Shame on you!!!…read more Saturday of last week I went to Buckeye Sports Center to pickup my skis that were being tuned and to pickup another set of older skis that I attempted to sell at their annual ski swap. My older skis did not sell and I needed to pick them up. I was late picking up my skis as a result of my Father's illness, death and funeral. Buckeye Sports Center informed me that because I was late picking up my skis from the ski swap that I was not entitled to the return of my skis or the 200 dollars that I was attempting to sell them for (for which I was to receive store credit). Please note that Buckeye Sports still had plenty of other skis in back remaining to be picked up, they just for a very odd reason did not have my skis. I gave my return ticket to the store clerk and he stated that their records indicated that someone had already picked up my skis. My response was, "well clearly you gave my skis to the wrong person." The clerk responded, "how do we know that" - implying that I was lying to him. Please note that I have been a customer of Buckeye Sports for several decades and as recently had 4 pairs of skis tuned by them. I asked the clerk to review the situation with the owner of Buckeye Sports who was in back and he did. The owner did not have the respect, nor the character, to speak directly with me and instructed the clerk to tell me that there was nothing ownership was willing to do. Thereby callously disregarding why I was late picking up the skis and completely ignoring the fact that the reason why the skis were not there was because his employees made a mistake and gave my skis to another customer who had similar skis. Mistakes happen, but there is no excuse for Buckeye Sports' poor treatment of me as their customer and unwillingness to correct the mistake that was made by their staff member. Needless to say, I will never shop at Buckeye Sports. Their actions yesterday demonstrate bad business practices and even worse business ethics.

Best in class dealership. This was my second big purchase from Buckeye, and I'll continue keeping…read morethem first on my list for any future purchases. VIP Customer Service. They did an excellent job educating me about my new boat as this is my first boat after purchasing a Hobie Pro Angler from them years ago. They put a lot of time, attention, and detail into prepping my boat so it would be water ready. They worked with me to get all the features on the boat that met my needs. VIP Treatment with the boat pickup as they were flexible with scheduling, had a congratulations sign, everyone walking on the boat took their shoes off, they consistently offered drinks/restroom, their service guys came out to answer technical questions, and they highlighted critically important parts of the manual so I may quickly revisit for review as a lot of information was covered during pick up. They don't just want to sell you, but they want to make sure you are set up for success, you are safe, and you have an all around great experience on the water and with Buckeye. Customer oriented all around. Would recommend anyone give Buckeye the first stop before looking elsewhere.