Horrible experience. I wouldn't trust them with my dog again. My dog had not eaten or drank water…read morefor 2 days and they couldn't have cared less. The staff was rude and completely dismissive of my concerns. I felt like just another number to them. The lack of empathy and professionalism was appalling. I tried to voice my concerns to the staff, asked to please have Dr. Amanda call us back, but no one bothered to follow up. Definitely will not be returning.

Everything goes well every time from the time you walk in the door from till the time they walk you…read moreout the door there's nothing that ever goes away goes lopsided even if it's the saddest day of your life walking in there you still walk in and walk out with a full heart

DO NOT SEE DR BYL! First went in July of 2025 because our…read moredog was showing signs of liver storage disease. They could get us in the soonest to see a specialist, which was Dr. Byl. After meeting with Dr. Byl, he recommended having a biopsy done which we did. The biopsy confirmed the liver storage disease and he put our dog on a medication that would help detox his liver and had us change his food. We came back in two months to have his liver enzymes checked again, and they had gone down a little bit. We then came back two months later to have them checked, and they were elevated again and two months later, we came back and they were even more elevated. During each of these visits, I asked Dr. Byl if there was something else we could be doing to help with supporting his liver and he told me no there wasn't. The last time we visited in February the only thing he suggested was having another biopsy done, which is extremely expensive. Each time we visited with Dr. Byl, he was very cold did not seem to really care about our dog as an individual just talked matter of fact about things and seemed to want to hurry us out of the office. I decided to try somewhere closer to home with a new specialist because we were driving an hour and a half to get to Port Washington so we tried WVRC in Waukesha. I cannot tell you what a difference it made with seeing this vet compared to Dr. Byl. She was warm compassionate seemed to genuinely care about Angus's health and getting him better. She said she felt like he had inflammation that was keeping his levels up and put him on a new medication. It has now been a month since he went to WVRC and his liver enzyme levels are down considerably. After spending $8550 at Blue pearl, Angus was not getting any better. I must say that the staff at Blue pearl the receptionist, techs and the surgeon were all wonderful to work with, but Dr. Byl fell short helping our dog and wasted 8 months of trying to stop further damage to Angus' liver, a lot of our time and money. I would not recommend him as a specialist to anyone.

I'll start off with the positives which are the staff treated me kindly and we were seen promptly…read more Unfortunately, I was robbed of $800 when they didn't take the time to properly diagnose my pet. Instead, I was sold on expensive lab work which in fact could've been avoided if they simply checked his body like they said they did to find the massive tick on his neck that gave him a tick born disease. Unfortunately, it was my own Cedar Grove Vet clinic that found the tick the following morning when my lil guy was on death's door and I needed him to be seen ASAP. It took them all of 5 seconds to properly determine what was taking place, remove the tick, provide long lasting antibiotics and give him fluid for the dehydration. The cost at my clinic for all this? $130. Shame on this Blue Pearl clinic for robbing me and not taking the time to do an exam which I was charged for. I did speak to someone on the phone regarding my dissatisfaction and she really had no interest in hearing from me. No resolution, no partial refund for the exam, no apology...nothing but silence. Now I am here on Yelp trying to get my own resolution to my dissatisfaction by letting others know to be careful and to proceed with caution. I will avoid this hospital in the future and travel a bit farther to the hospital in Grafton if my pet needs to be seen outside of normal business hours.

Our two sets of dogs have been clients for many years. In those years, our dogs have been treated…read morefor cancer, congenital heart disease, wounds and a Bot Fly. We have been treated with respect, dignity, patience, professionalism and kindness. Their prices are fair, their facilities have been clean, organized and no foul smell is detected. The tech's and Vet's are ALL willing to dig deep, take time, communicate fully, perform any and all tasks necessary to come up with a diagnosis. God bless these Vets, Techs and reception angels. We thank you so very much. Wren and Bayzee O'Brien (West Bend, WI)

It was horrible I have a very old dog and we've been taking my dog there for a while and the…read moreservice was horrible we sat in the car on hold waiting for them to grab my dog since my mother is handicapped and they kept us on hold for another 20 minutes we had been waiting 30 minutes at that point I went inside to pay for our x ray and we got charged 250 dollars and the reception was so rude bad attitude seemed mad that I was even talking to her just everything was really bad never going there again

https://mydatcp.wi.gov/Documents/Agency/VEBBoardOrders/2021/18VET037_Dittmar_Stip_and_FDO_5103.pdf…read more The woman's incompetence has led to the deaths of two dogs (that we know of) since 2018 alone and has countless other issues properly examining animals and administering medication. Avoid at all costs if you don't want to bring your pet home in a box.

Awesome Vet Have been going here for 14 years . Both are dogs were treated well here. Knowledgeable…read moreAnd Honest

I don't usually leave reviews, but I feel like I need to share what happened to my cat because I'm…read morehonestly heartbroken and upset. A few days before our appointment, I noticed an irritated bump on the back of my cat's paw, just below one of her toe beans. By Saturday, it had started bleeding, so we took pictures and made sure to get her into the vet as soon as possible because we were worried something was wrong. When we arrived for our appointment on June 22nd, I expected my cat to be treated with care and compassion. Instead, I left feeling sick to my stomach. During the appointment, I watched as the veterinarian used forceps on the bump and ripped it from my cat's paw. My cat was clearly uncomfortable and in pain, and there was no pain medication or numbing used beforehand. Watching her go through that was heartbreaking. The veterinarian left briefly and later told us it was just a cold sore. We were given an ointment and sent on our way. What really upset me was that my cat was still bleeding when we left. No bandage was applied, no wrap was provided, and no protection was put over the wound. We had to scramble to find supplies ourselves to stop the bleeding and keep her from licking or further injuring her paw. After we got home, my mother called the clinic because she was concerned about what had happened. During that conversation, she was told that the bump had simply fallen off on its own. This was especially upsetting because it did not match what my sister and I personally witnessed during the appointment. That inconsistency left us feeling confused, frustrated, and unable to trust the care or communication we received. My cat is a member of my family. Seeing her come home bleeding, uncomfortable, and in pain broke my heart. I trusted this clinic to help her, and instead I left feeling like her pain was dismissed and her wellbeing was not taken seriously. Because of this experience, we will not be returning. I recommend to not take your pets here if you value them.

This place was a big disappointment. My poor dog had terminal oral cancer and the elderly female…read morevet (can't remember her name, nor do I want to) did not prescribe him pain meds. She instead prescribed a cocktail of 3 separate random meds I was supposed to crush and somehow give to a dog with a tumor in his mouth. It would've been much easier to give him a liquid med, but no, that wouldn't work for her, even though my dog was clearly in need. I have a background in medicine so I know what is what and what works or what should be prescribed. Humans aren't that different from animals. That was not the only problem. Our dog was being treated at CGV & I was reassured time and time again that as long as he was still eating, drinking, doing business outside, etc.. that he was ok. Well we decided on our own that after 6 months, it was time to let him cross the rainbow bridge. I had a date set for 3 days later for this to happen & we hired an in home euthanasia veterinarian & when I called CGV to get him pain relief for those 3 days, CGV offered 1, yes 1 dose of liquid pain medication. One dose for 3 days?! And then she actually had the nerve to offer to put him to sleep that day! After we're being told for months that he was doing fine if he was eating drinking etc... normally. I would never let that woman touch another animal of mine. Zero compassion and she made other rude & insensitive comments to boot. Then, a few months later our cat was dying and having seizures in the car in the parking lot of CGV. I waited 10min in the lobby for the receptionist to come back and tell me no one could help us because they were eating lunch. Had to take him 20 min away, to WVRC and he was put to sleep. I never would've even taken our kitty there but he was literally dying and it was close to home. Thanks cedar grove vet for traumatizing us even more than we already were from the loss of our dog 5 months previous. I'm still dealing with guilt over not taking my pets elsewhere, since they clearly didn't deserve the lack of compassion they received at the hands of a bitter elderly woman. I have found an amazing caring vet clinic that actually does things the right way. I will never recommend CGV & I make sure I tell anyone who listens that they don't practice the way a caring vet clinic should. I mean who turns away a dying cat who was a patient for 15 years? And 3 other animals in the same household were also their patients. We gave this poor excuse for a vet clinic, thousands of dollars, just to be treated like poor relations. Just because I'm from the city, and you don't know me, from this tiny speck on the map, doesn't mean my pets should be treated differently than everyone else's. That is exactly what this feels like

I chose Pleasant Valley Vet years ago simply because my mom and pops have always brought their dogs…read morethere and said that they like Dr. Bougie. This is a good example of why we should listen to the wisdom of our elders. The first dog that I had (as an adult) came to me with a seizure disorder. When Dr. Bougie met her and looked at her prescription she immediately had concerns about my dog's well-being. Apparently, the vet that her former owner had used had put the dog on the dosage for a 60 pound dog (when she weighed less than 15.) Unfortunately, this opened my dog up to all kinds of problems including possible liver damage. Dr. Bougie did the necessary tests to ensure that our little pooch was okay, worked with us to establish a new medication routine and helped me deal with the inevitable seizures that came with the medication changes. When we got a new puppy, that had received none of her shots, Dr. Bougie did the exam, gave her the appropriate shots, tested her poop and spent fifteen or twenty minutes just going through what to expect from your puppy. She very obviously wanted us to have a successful experience training our new pup and was willing to take the time to give us advice. (BTW: Puppy is still a baby, but training is great so far!) The staff at Pleasant Valley is super friendly and have fantastic memories for pets' names. They always take care of us well, whether we are at the office or just calling in a prescription. The only issue I have ever had with staff was my experience with the substitute veterinarian. She basically talked down to me and made me terrified that my dog was going to slip into a coma during one of her seizures. I am sure that she was just trying to emphasize the serious nature of seizures, but she had absolutely no people skills and literally treated me as if I were effing Paris Hilton tossing my dog into my purse and heading to the disco (or where ever it is kids go these days.) Pleasant Valley basically loses one star because they allow this vet to sub. She really does not reflect the normal friendly attitude of the staff. I did let the staff know about my experience with her and they know to only schedule appointments for my pooches while Dr. Bougie is there. The facilities are nothing fancy, but everything is kept pretty clean. You usually see a few cats who live at the office wandering around and sometimes a staff member's dog will be behind the desk. So.... if you don't like animals, this may not be the veterinarian office for you! If making an appointment with Pleasant Valley, I would highly encourage you to ask to see Dr. Bougie to get the best care for your furry friend!

I bring both my boys to this vet and I love it. The Dr is caring and makes you feel like one of the…read morefamily.

Jodie at Mudpuppies groomed our foster dog, Bo, and he looks fantastic. He is a skiddish dog since…read morehe was a breeder release, but she handled him very gently. Thank you.

I've been having my dogs groomed here for around 15 years. The owner is great and does what you…read moreask. I have also gotten a lot of behavioral advice. I won't go anywhere else. Prices are very reasonable.

Dr. Miller has seen all my dogs and cats over the past 26 years. . She's compassionate, caring and…read morehighly skilled. I can't say enough good things about her. it will be a very sad day if she ever decides to retire.