They called us asking if we were going to pick up the rent a car the night before. There was a mixup on the pick up date due to our red eye travels and they were not accommodating whatsoever. They basically were asking me to pay for a brand new reservation or sticking to my old one but either way, I would still end up paying double considering I had already paid the rental in advance. Worst experience, do not rent with OK. read more

Car was old, dirty and broke down. No refund for new battery that i installed myself. They say they refund me but it has been over a month and NO MONEY in my bank! read more

We rented from Rentalcars.com who sub-contracted okmobility. Our contract was full-2-full, they only gave us half tank, tried to force insurance on us and on return, deducted €360 for a damaged black bumper which did not exist. (I have video and photos). No paperwork was given and customer care is designed to be impossible. All I could do was leave a bad review and got a journalist to publish my story. https://techbullion.com/othman-ktiri-ok-mobility-kingpin-embroiled-in-extensive-spain-car-rental-scam/ Today Google removed my review, but reinstated it when I appealed and then a solicitor for okmobility sent the journalist a threatening letter to remove my story. So firstly, if you go away this holiday, rent a car from Hertz or Avis and pay a bit more. And secondly, report Othman Ktiri to the Spanish police chief Benjamin Lara and complain to Forbes for making out he is an outstanding entrepreneur. read more

OK Rent a Car - Undamaged black bumper - Car Rental Near Me - Palma de Mallorca, PM

We's chosen ok mobility through Ryanair. The flight was delayed and the desk was closed. The day fater, in the early morning, we called them but they announced that we had to pay 140€ more (60€ of penalisation ???? and 80€ of upgrade ????). This is an abusive commercial practice. read more

Scam - scam - scam - be careful This company is a scam. Don't be fooled by their low prices for publishing and marketing. When you go to pick up the car, they won't give it to you and will try to charge you 20 times more than regular car rental prices. Force you to but extra coverage from them . They lure people in with false promises and harass them at the last minute. Be careful--they are scammers. This company continually harasses consumers, and I will be reporting them to the authorities and federal agencies for their fraudulent activities. They refused to give me the car and attempted to take more money from me, clearly showing their dishonest tactics. Even though I had full coverage insurance for my luxury car, they still tried to scam me. After reading other reviews, it's clear many others have been affected by their unethical behavior. Even when customers switch to full coverage insurance, they still refuse to hand over the car. I am currently working on gathering other victims to file a civil lawsuit against this company. read more

My review is similar to MANY other reviews..... what a shame I didn't check here first. As soon as we pulled into the return garage, the employee ran to the front of the car and pointed at "damage" (whatever he was pointing at was invisible to us). The receipt we got for the rental was only in german, despite my reaching out to customer service multiple times asking for a translated version..... so we didn't really know whether they were charging us for the "damage" or not. When our credit card bill came, we saw that they had. WORSE THAN THAT- we actually paid more on the rental ahead of our trip for insurance AND at the counter, because of communication issues and a major altercation going on with another customer, we got charged a SECOND time for insurance. All in all, we ended up paying nearly 6 TIMES the amount we saw on the rental website. Do not even try to contact customer service- hours long waits, then they just hang up on you. Wishing everyone who reads this a better experience (USE A DIFFERENT COMPANY) than we had! -JH read more

Too bad I only saw the reviews after I rented from them. My advice? DO NOT RENT FROM THEM. And if you do, pray to not need to call customer service for anything! They charge .70 cents per minute while keeping you on hold for 10 min right off the bat. Why don't they start charging AFTER THEY START HELPING YOU? their business model? After you sign a rental contract throw as many problems and charges your way as possible. Want to extend the rental or return it after hours, DO NOT make it easy! Charge fees wherever you can and keep customers as angry as possible so the reps retaliate angrily and perpetuate a hellishness where everyone suffers. Good grief do not rent from them read more

DO NOT RENT FROM THIS COMPANY IS NOT OK They only want your money right or wrong, customer service does not exist They just ghost you The price is not worth if tou need any assistance Worst service ever,DO NOT DO IT After many emails, reviews they deposit the money... but should had been easy and only 1 email not 8 reviews and 2 months later read more

Beware of them, they are scammers After we rented a car for 4 months , everything was fine and the reserved amount was returned I received a withdrawal of 50 euros and an email stating that I had a speeding ticket, although I was neither in the place nor the time I was in the ticket I informed them by email of the objection and sent more than one email and tried to contact the owner but no one responded. The company has no effective communication any sent to many emails for the company but no one responded I went back to my bank, Al Rajhi, and informed them of the process and that the withdrawal had been made but I did not receive a code or anything I hope that the amount would be refunded, but unfortunately the bank did not do anything And what is more frustrating is that an additional amount of 50 euros was withdrawn again after a second month and a ticket in another area????!!!! Beware of them Whoever took from them should be careful and cancel the cards read more

OK Rent a Car - Car Rental Near Me - Palma de Mallorca, PM

This company is extremely disrespectful to the customer, I booked a vehicle through their website and on the day and time scheduled to pick it up the agency was closed. I contacted the company immediately and they suggested that I go to another agency, so the amount I spent on the trip until the new location they would reimburse me. I've already done all the procedures to get the refund and I've been in touch for a month and I haven't received any response about my money. I wasted part of my vacation day moving from one agency to another because of their mistake, I have paid for it and got no response. Complete disregard for the customer!!!! read more

ok mobility charge you 0.7 per minute to call their so called customer service" at 902 360 636. what a rip off crooked car rental company! read more

OK Rent a Car - .70 PER MINUTE TO CALL OK MOBILITY CUSTOMER SERVICE AT 902 360 636 - Car Rental Near Me - Palma de Mallorca, PM

DO NOT RENT A CAR FROM THIS PLACE they are scammers and fraudsters. Also they don't have a phone number on their rental confirmation where you can reach a real person when you first book with them. Their airport shuttle took an hour to come pick us up. When we dropped off the car they charged us 260 euros for a missing plastic piece from the trunk which was already like that when we first dropped off the car. 0 stars! Didn't have this experience with any other rental cars I had on my trip. read more

800 euros!!! I unfortunately rented a car with this company in Porto Portugal, what a big mistake. I was accused of some scratches that were already made when I picked up the car. I asked to speak with a manager, however Mr. Andres Morgado, the supervisor told me that the manager was on vacation. I tried in all possible ways to tell him that the car was already like that and I only used it on the highway but Mr. Morgado was absolutely unprofessional and abusive. PLEASE.... Don't use this company. read more

Do not rent from this company. Terrible service from check in to drop off at airport. Absolutely no customer service. No organization and unhelpful employees. The car itself worked great with no problems which is why they earned 2 s but the company itself was not pleasant to work with. I'm surprised Norwegian airlines is associated with this company, which is how we booked our reservation. read more

OK Rent a Car - Just FYI if you park anywhere with blue markings on the ground you must pay parking. - Car Rental Near Me - Palma de Mallorca, PM

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AVOID THIS CAR HIRE COMPANY is my opinion. I got the distinct impression that they are FRAUDSTERS after I returned the car and they charged me €411 for a small round dent the size of a Euro which was already on the car when they gave it to me. OK Mobility didn't provide any paperwork showing dents or scratches at the time of the hire; it was after dark and in an underground car park so I'm not sure I could have photographed the dent had I tried. I saw the dent first thing the following morning in daylight, so I'm certain it was there at the time of hire the night before. I told OK Mobility that I suspect they charge for the same dent over and over to different customers, which they denied. At the same time, I returned my car, another customer was being charged for damage that they claimed already existed. Since they too didn't take a photo at the time of hire, so they too were going to have to pay. read more

So far all we can say is this or any Rental car company on the Isle of Mallorca is not worth it. There is an old saying that seldom is the savings worth the value and Car Rentals in this part of Spain are never worth the hassle. From the 2 hour wait to pick up your car, to the 1200 Euro deposit to the fight over insurance. I recommend taking the public bus. Besides expensive private parking lots there is no legal places to park rental cars on the Island. The rental stickers on the car are a flashing sign to ever Police on the island. There are no signs on the streets for parking regulations yet all local cars have no parking tickets and we saw EVERY RENTAL CAR GOT A TICKET and even a towing notice 5 minutes after the 60 euro ticket. Why? For parking a rental car in a free public parking area. There are no meters or signs where we parked. Save money and headaches. G read more

OK Rent a Car - Car Rental Near Me - Palma de Mallorca, PM

Do not touch this company with a barge pole in particular the Alicante airport branch we booked a car our flight was delayed we called told them was told don't worry we have you flight number so we will know when your due to land no problem. Big problem got to desk at 2:15 after passport control and they were closed no car no number to call nothing left high and dry and not just us! So called them this morning to be told the car hire was cancelled and we were paying for that privilege!! You have been warned read more

Horrible experience Horrible experience. Do not believe their good deals. Reserved a car at Alicante airport, Spain. When I went there they did not have a car. When I pressed the issue the person there asked me for international driver license. I have never needed that in any of my travels in Europe before since American drivers license is accepted. I felt he did that to cover the lack of cars and not honoring the reservation. Furthermore they wouldn't cancel or refund my reservation. I had to cross the hall and rent a car from Hertz on the spot to save the situation. Hertz and Avis never asked for anything more my American drivers license and the usual stuff. Also their online check-in never worked. I will never use OK mobility again. Date of experience: April 16, 2023 read more

i show off late because my flight was delay and this company told me sorry we give your car to another person, and i was charge in full $600 plus for my reservation! DO NOT USE THIS BAD COMANY! read more

Don't rent here! We got lured by cheap price that they ended up charging 10 times more by ripping you off upon return. They are rude and know you're rushing to get a flight. We got charged for a cargo cover that was never there in the first place. read more

I wish I could give a negative star. STAY AWAY from this company! We rented a car in Lisbon and the agent was extremely rude and condescending. At one point he called us stupid and refused to give us a rental car, even though we already paid for it, because he said we were not being kind enough to him. We were not given the car until we agreed to buy additional insurance through them. It was a total rip-off on top of poor customer service. Our agent took advantage of the fact that we were foreigners and needed the car. read more

I had a very unpleasant experience renting a car from this company in Barcelona. They are extremely poorly organized, without any respect for customers. I had to wait for 70 min in the airport parking lot for the shuttle, then spent 90 min in a line of 5 people to get to the counter. They didn't have small cars left by that time, and had to wait 30 min more for the car to be cleaned. On return - they found tiny scratch on black plastic fender that I was too tired to notice during inspection when I got this car. Charged 260 EUR for this. Apparently there is a lengthy list of charges for car damages, that nobody cared to tell me about when I was getting a car.  Tripadvisor rates this location as "Terrible" and this is correct. read more

Long wait. Didn't get car that was reserved. Had to pay additional amounts and was given manual instead of automatic.

Don't rent from this company!!! I had a very negative experience overall when I rented a car this summer, from the pick up point, where instructions were very out of date on the email instructions we received and unhelpful, we wasted about 3h at the airport trying to find pick up point, not even the airport staff knew how to help. Until the drop off point where dropped off the car filled with fuel, however when we pick it up it was not full, we had to purchase a full tank after 1 day of pick up, even if we barely used the car. We have been trying to get a refund for the fuel for over a month without any result. Extremly dissapointed! read more

never use expedia or OK Mobility I booked a flight through Expedia, which was CANCELED. I arrived 1 day late to the car rental in FCO Italy. not only did they not offer me a car they won't give me a refund!!!!!!!!! both companies SCAM both companies are THEIFS read more

What a RIP OFF company.  I was sorry I did not review this company before booking. I booked a car from Economy Car Rental which sub-letted my booking with Ok Mobility Car Rental out of Faro.  It took over an hour to get to the car. There were numerous problems with other customers and some distraught at the time.  In any event, on returning the car a minor scratch was found on the rear of the wing mirror.   I was charged €510.0 for a replacement mirror and I reluctantly paid it after been bullied and threatened with the police.  I was advised that there was a €60.00 admin fee included in the above amount. I inquired when would the wing mirror be replaced and was informed that it would be at the end of the season.  So, I said, and what happens if another customer returns the car with a minor scratch on the same wing mirror at a different location from the original scratch, will they be charged €510.00??  No reply! I have since discovered that under Portuguese law that a customer complaint book should be visibly advertised at the customer desk and I was not informed that I could make a written complaint then and there, as there was no BOOK.  I was informed I could contact customer service as of yet I am awaiting a reply from Customer Service.   Knowing this company as they and reading latest reviews I doubt I will hear anything.  I will be taking the matter up with the European Customer Consumer Complaints. Do not use this company. Very irate customer. This would not happen in Ireland. read more

This people are ROBBERS. We made a reservation for a vehicle to be picked up in Mallorcas airport 6 months in advance payed $570 Euros for this reservation, we were 2 hrs late due to cancelled flights in Barcelona and when we got there they rented our vehicle to someone else and never gave us our money back, ignored our emails (Irma from Do you Spain) they screamed at us for being late as if this have caused a huge imposition on them. Stay as far as you can from this new experimental companies that just look for loop holes to rip you off one way or another. This was definitely not a way to start our family vacation we had planned for over a year and after we flew 16 hrs plus this is how they welcomed us. Ten thumbs down to this company. Go else where read more

"OK Mobility" uses SCAM as a business model. I rented a car in Spain online. When I arrived, I had to buy extra insurance for 315€. As there was no other option, I had to do it. I heard from a friend afterward, that he was scammed exactly the same way. The staff was friendly, and the car was good, but they ripped me off. read more

I wish I read the reviews before I booked... First, it was about 1 hour waiting . Then, they forced me to pay additional €130 for insurance, claiming that my credit card was a debit card. Other companies have also pressured me for unwanted insurance in the past, but never using such a blatant lie. read more

This is a fraudulent store. When you return the car, they do nothing and refuse to inspect the car with you. Later, they falsely claim that the car is damaged and demand a deduction. In this review section, you can find a consistent pattern of fraud. They claim that the wheel rim is damaged. The ridiculous part is that after lengthy communications with the bank regarding the deduction, they only produced a photo of a wheel rim stained with mud. They do not answer the phone or reply to emails. Even the police and tourism authorities in Mallorca are aware of such fraudulent activities but turn a blind eye. What's even more disheartening is that OKmobility's headquarters are aware of this situation, yet they merely cover up for this malicious business. When responding to inquiries, they completely avoid addressing the issue. What kind of corporate culture is this? Just for a small profit, they completely disregard ethics and the value of their brand. read more

AVOID AT ALL COST!!!! We spent more than 3 hours dealing with OK Rent a Car and when I asked if the delays were out of the ordinary, the attendant just shrugged. We were there in late October 2018 - the low season. I expect it only gets worse during the summer. It was one of those terrible experience that my friends and I will remember and recount for a long time. The absurdity of having to wait two hours to pick up a car and another hour to drop it off is mind-boggling. The waiting room was packed to the brim when we walked in, excited after having just landed in Mallorca for a holiday. People were scattered all over the place with varying levels of exhaustion and exasperation on their faces. The more recent arrivals were still chuckling and commiserating with others about the absurdity of the situation. Others were well past that stage and were either pacing the room or staring blankly at the all-white walls. It was bleak. When we asked around, virtually everyone had been there for over an hour. At first, we joked that we'd write a Yelp review that was nothing more than just referenced the company's name - "OK". After a while we determined that would be an egregious misrepresentation of the company and instead considered whether a false advertising claim might hold up in court. Truly a pathetic and despicable corporation. (I now reflect longingly upon my Hertz experience - see previous review. The gap between the one star for OK Rent a Car and two for Hertz is colassal.) read more

STEER CLEAR OF THIS DISPICABLE CAR HIRE FIRM I'm shocked i didn't check the reviews, but as Rentalcars.com list them in their quotes, i trusted them. The bad reviews exactly reflects my own experience and I even see the very same terminology that has gone through my mind to describe this terrible company, and experiences. I upgraded the car at the hire desk, and a few days later switched to a one way hire, again at their hire desk in the airport, a 2 hour round trip as they wouldn't do it online or on the phone. When I returned the car to Malaga Airport, a mob of Okmobility staff set about taking photos in the darkness of the dimly lit return area, using the lights on their phones. They took photo's of the most minor of marks, and I repeat marks, not even scratches i.e. that in my opinion would already have either been there in the first place, or could be easily polished out. The staff were extremely rude, and kept me waiting for an entire hour whilst they concocted what can only be describe as a fraudulent claim, which they eventually asked me to sign for. I saw there was a total figure written down by hand which was almost €1,500. So naturally I refused to sign it. At that point the staff, became extremely agitated, wrote more stuff another piece of paper which they handed to me, but I refused to take that also. The main instigator, entered something onto the computer, took his coat and left. On arrival before this happened, I explained I was there to drop that car off, and collect another one for a 2day hire, which I'd hired directly from their web site (OK Mobility). I showed them the booking reservation on my phone. So I continued to wait patiently, and after around 20mins of being totally ignored whilst serving other customers (victims), I reminded the remaining staff (2 of them) that I still have a contract for another car. Only at that point did they choose to inform me that I was banned from hiring their cars!!!!! So I was actually kept waiting intentionally, which makes me wonder how long I could've been left waiting! This is the first issue I've ever had with a hire car company like this, and this was the first time I'd ever used OK Mobility, so no coincidence there. Noticeably there were two other customers either side of me, and both were having issues and I've not seen that at a hire desk before either. So there is clearly and agenda with this company. The first car was hired through Rentalcars.com with a damage excess of €1,200 and they took €1,500. The 2nd car which was hired direct was never honoured by them, so i'm out of pocket for that hire too. I think its also noteworthy, that I've never damaged Hire cars, or my own cars which are usually very large, nor the car which I hired in the immediate 2day period afterwards, I can prove all this, as well as providing proof of no claims on my own insurance for more than 10years. I am long enough in tooth, to know what minor scuffs or marks are considered as normal wear and tear, and that paying to have such stuff buffed out would cost nothing to at worst a couple of hundred Euro's. Not €1,500 I found the entire fiasco and the way in which I was treated was almost like being held up by a bunch of unruly hijackers having a laugh at my expense. The whole experience was extremely demeaning, unprofessional and somewhat traumatising. Had I been heading off for a flight I would've missed it. I get the feeling I was lured intentionally into upgrading to a more expensive car with the intention of defrauding me in the way I was. In my opinion the Hirer lost the opportunity to mutually agree, and sign for any existing notable damages at the commencement of the rental. For those, who either lost their phone or took unidentifiable or unclear photo's should not have their bank accounts hijacked in this way. Taking money from people without consensual agreement in my opinion is either an act of theft or embezzlement. STEER CLEAR OF THIS DISPICABLE CAR HIRE FIRM read more

I rented a car with "OK Rent a Car" in Seville from September 30th, to October 4th, 2021 through rentalcars.com. I paid FULL insurance: 52 pounds OVER the basic rental of 66 pounds. The experience with the employee at the office was quite unpleasant. First, and most importantly, they refused to honor the full insurance I had paid to reantalcars.com, and made us pay another 92 euros to have full insurance with them! Second, the office was empty when we arrived (at 2 pm). After about 5 minutes a woman came from the street. We complained (politely) about the wait and, instead of apoligizing, she said (sic) "You can't have been waiting too long, only a few minutes! I was working, you know, not having a beer or anything". Very professional... Third, since the whole process was taking very long, we were late for an appointment, and she joked (sic) "To the doctor and the car rental you cannot go in a hurry". Unbelievable! Fourth, the car had the tyre signal in the dahsboard illuminated the whole time. We looked at the tyres, but couldn't see anything obviously wrong. Still, everytime I started the car there was a message "Check the tyres and reinitiate". A bit unnerving. Except for that, the car was adequate. To summarize: unprofessional, bad attitude, possibly defective car, and charged us 92 € extra for something we had already paid. P.S. The employee when we returned the car (Manuel) was excellent. Corteus, efficient, professional, and he WAS IN the office... read more

OK is far from OK !! This company is very bad at doing business. I arrived with the confirmation in my hand, a reservation that I had made a month and a half before I needed the car in Frankfurt. I was told they couldn't find my reservation. I said it's right here, the number, the date, and the price. The manager came over and said I'll find it he then proceeded to find it and gave me the keys to the car then the assistant who couldn't find the reservation pointed to the screen and said this reservation was cancelled by you, totally untrue. I said well you've got the car and I've got the reservation let's just proceed, he said we can but at 1 1/2 times the price I was quoted. These guys tend to scam you before you rent or after and from reading the reviews sometimes both! read more

I'm giving them one star as I can't give zero. Picked a car up for 12 days and did a full check. when I brought it back the guy checked it and straight away went to the bottom of the bumper and showed me a slight scuff. he said it wasn't recorded on the computer so I would be charged. He knew exactly where to look and who goes on their knees to check under the bumper? I have rented cars at Alicante airport 3 or 4 times a year for over 10 years and this is the first time I have been scammed like this Update: I see that OK have a standard answer on these questions to contact customer service. I have done so and unsurprisingly have not got a reply. Update: after 2 months they finally came back to me with photos of the damage. Out of three close up photos a scuff is visible on one. Have to bring knee pads with me when inspecting a car in future read more

********* AVOID LIKE THE COVID 19 *** This is the worst company I have ever used, the staff are rude, you have to get shuttles to the actual place to which you wait 3 hrs to actually pick up the car, the extras were as long as my arm, the worst experience of a company I ha e ever had read more

THIS COMPANY IS A SCAM!!! Do not use them. Their insurance fraud seems to be systematic. Wish I had read all the reviews in advance. When returning the car the "found" microscopic scraches on tire rims and charged 460€!!! The car had been in the garage all the time, so it's impossible anything could have happened to it. They were clearly desperately trying to find something... AVOID THIS COMPANY BY ALL MEANS! read more

I do not recommend renting a car with OK Rent a Car for the following reasons: Location: In regards to Barcelona airport, the branch of OK Rent a Car is a few kilometers outside the airport. They claim there is a shuttle bus going from the airport to their branch but that wasn't the case or at least there weren't any signs indicating that. We had to walk all the way as no taxi wouldn't bring us either. Customer service: Very slow when checking in. When returning the car we were completely ignored for about 15 min while one of the staff members was just sitting there playing with his phone. You will never receive a reply if you send a request/inquiry/complain to their customer service email address (customerservice@okrentacar.es) Terms and conditions: HIDDEN CHARGES. Be aware that in case you receive a parking fine or other minor traffic violation ticket, you will be charged 50 Euros by OK Rent a car, regardless if you pay the fine or not. It's a separate fine that they deduct from your credit card. Lesson learned. I'd rather walk through the Sahara desert than rent a car with them again. read more

Though the paerwork stated the return was at the same place as the initial rental in Ibiza, that turned out to be untrue. After I finally found the return area, I was informed I was thirty minutes late, and an additional two days rental would be deducted from my deposit. read more

DO NOT USE, they are crooks. I booked an Audi A1, and paid for both the rental and the damage wavier insurance through doyouspain.com. I was collected by the OK Rent a Car minibus from Palma airport and taken to their off airport office. After a long wait in a very busy office I was offered a special offer upgrade to a Range Rover Evoque for €25, which seemed like a good deal so I decided to go for it. I also had to pay a €200 deposit for fuel, and was told that if I return the car full then I wouldn't have to pay any of their extortionate refuelling charges. So I returned the car full of fuel, and was told by the man inspecting the cars that I would receive my €200 refund within a few days. On checking my bank account they have only refunded £59.64 out of the £199.04 that they took from my card which included the €25 upgrade. So with the conversion rates they still owe me €133. I called their customer service number, where the operator first said that the upgrade was €45 (I would not have paid this much, and their figures don't add up anyway). She then changed her story to say that it was €75 for the upgrade (which still didn't add up). When I argued this she put me on hold for ages. So I called their Palma airport office, where the man I spoke to started saying that I was supposed to return the vehicle empty of fuel, which is in complete contrast to what I was told by his colleague. When I argued this he hung up. read more