We booked two Deluxe Family Suites for 8 people for a 7-night stay. We traveled from Las Vegas, Nevada, and chose Okada because of its location near the airport, MOA, and our family in Manila. The indoor pool, family-friendly amenities, promenade restaurants, and resort-style atmosphere were major selling points. With its reputation as one of Manila's top resorts, my expectations were very high.
We booked the complimentary round-trip airport transfer and received restaurant discounts. Upon arrival, finding our shuttle was easy. Employees in purple blazers were waiting with our name, and we were escorted to TWO shuttle vans for our group of eight. The vans were clean, comfortable, and stocked with bottled water and hand wipes. The service was excellent and made a great first impression.
The hotel itself is beautiful. Security staff were friendly, the bellmen were professional, and the interior felt luxurious. Check-in went smoothly despite a minor booking-name issue. We were assigned two rooms next to each other,, both clean and ready upon arrival.
The Deluxe Family Suites were spacious and comfortable, with three beds and two bathrooms each. The bidet toilets, room-control tablet, large closet space, fountain views, and complimentary glass bottled water added to the experience. It truly felt like a luxury resort.
I want to especially recognize the maintenance and housekeeping teams. We discovered a shower drainage issue on our first day, and maintenance responded immediately and fixed it. Our housekeeper, Kris, was wonderful. She kept our room well stocked, organized, and welcoming throughout our stay. My mother also needed a refrigerator for medication, and one was promptly provided.
The Promenade was convenient and offered many dining options. We especially enjoyed Piazza, the Italian restaurant. The food, service, atmosphere, and fountain views were outstanding. I highly recommend making a reservation and requesting a table near the fountain.
Unfortunately, my experience with the casino was disappointing. Obtaining a rewards card involved providing extensive personal information, including occupation details, which felt unnecessarily invasive compared to casinos in Las Vegas. The card process was confusing and inconsistent. Several employees were not particularly helpful and explanations about rewards and slot play were rushed. This was the area where I felt hospitality fell short.
Another disappointment was the pool. One of the main reasons we chose the hotel was the indoor pool featured in promotional photos and videos. Upon arrival, we learned it was no longer available for regular guest use and was reserved for events. This information should be communicated before booking. We used the outdoor pool instead, but I was disappointed with the water quality and did not feel comfortable spending much time there.
On a positive note, the Play indoor playground exceeded expectations. My son loved it and wanted to visit every day. The facility was clean, well maintained, and staffed by friendly employees.
There was a slight hiccup with our complimentary return to thr airport. Because our two rooms had different flight times, we needed separate shuttle schedules. We were initially told that only one complimentary airport transfer was allowed per booking, despite having two rooms with separate deposits and the same included amenities. We spent much of the day being directed between departments trying to resolve the issue. Eventually, a supervisor arranged the second complimentary shuttle, which we appreciated. The front desk also apologized with a thoughtful gift and thank-you card.
On departure day, everything went smoothly. The shuttle service, transportation staff, bellmen, and drivers were all excellent. The other room left early in the morning. We stayed later because we had a later flight. They stored our luggage until our evening flight and provided great service until the very end.
Overall, the hotel accommodations, housekeeping, maintenance, transportation staff, restaurants, and family amenities were excellent. However, the casino experience, lack of transparency regarding the indoor pool, and confusion surrounding the airport transfer policy affected our stay. I would gladly stay at the hotel again, but I would likely skip the casino and focus on enjoying the resort itself. read more