We arrived at the restaurant at 8:00PM on Saturday. The restaurant was supposed to close at 11:00PM. However, the waitress with orange/gold hair told us that they could not give us any table as no table was available and their kitchen was going to close at 9:40PM. We asked her why the kitchen was going to be closed at 9:40PM when the restaurant was supposed to close at 11:00PM. This is not reasonable at all. She did not offer any explanation and she was very rude to us. Even if the kitchen needs to be cleaned up, 30 minutes should be more than sufficient. We had been to other branches (such as the Wantirna one). Yet this had not happened to us previously.
At around 9:05PM, we finally got a table. At 9:27PM, another waitress came and asked us to make our last order as the kitchen was going to close. However, I noticed that she did not ask other customers. I don't understand why she specifically picked on us.
Overall, the customer service was appalling. The waitresses, especially the waitress with orange hair, definitely need training in customer service. I will tell my friends and family to not visit this restaurant again. read more