Going tomorrow to have a shelter dog I adopted spayed. I've been reading the Yelp reviews and I'm…read moreon the fence. I truly hope my dog is ok while she's there...

Whenever I have called there I immediately have been thrown on hold, once with upwards of over 20…read moreminutes on hold. They never did come back to pick up the call so I ended up hanging up. Good thing it wasn't an emergency that I was dealing with. However, at their old clinic their service had been wonderful. All the bad customer service began once they got into their new building. One time it took them over a half an hour to check me and my dog out. I don't like how that is set up. Once my pet's office call is over with i feel you should be given your bill and meds, if needed, right away and be able to be on your way home. This waiting to check out is very inefficient. Unfortunately I had to seek services from a new vet because I couldn't handle their poor customer service anymore, which is a shame because their prices weren't that bad there. I don't know how they are now but hopefully they have gotten better for their remaining patients.

They were very caring of our Pomeranian. Very fast at results of what was going on with my fur…read morebaby. They talked to us with every step of his care. They made him so comfortable while we decided on what to do, when we made phone calls, etc. They help us put him to rest following discussions and a time to say our good byes. They wrapped him pretty and were very discreet, respectful, and attentive about everything. Love this place for that.

I had my first visit today with my dog for a urinary tract infection and I was very pleased with…read morethe care and thoroughness of my vet and appointment. The staff is super nice and on time and recommended nothing over what I needed. Cost was very competitive! Highly recommend.

I have never seen a man with skills like Dr Pol. That man can put his arm up a cows vagina like no…read moreone I have ever seen. And while he is up all in there, he can flip the calf and tie it up for extraction. He does this trick almost every episode. Very impressive.

We have been going to Dr. Pol since 2014. Today, our cat was having trouble breathing. At 5:10 p.m…read more my husband called and asked if we could get Gabby in and he explained the whole situation; he was told that they are not an emergency vet and he would have to go to Mt. Pleasant or Big Rapids. Within 10 minutes of my husband hanging up, Gabby passed away in my arms. Would I recommend Dr. Pol? Not now.

Not only did they tell me I couldn't help keep my dog calm during the examination, I was told to…read moresit down and shut up or I would be asked to leave the room! The vet did nothing to calm the dog, no petting, no hand for him to smell, nothing. He just started poking and prodding him, so the dog kept trying to get away from him. Then the vet yelled that "it" tried to bite him, which he didn't, and shoved a muzzle on the dog. I again was told to sit down and shut up. I have never been to a vet that didn't even seem to like animals, even calling him "it". Of course the dog is scared. He doesn't understand what's happening. I will never go back there.

Our pets have always gotten excellent care here. The staff is very gentle with pets who have "…read moreissues," like our formerly feral cat.

Kelly comes to you. $20 for the visit, $20 for the rabies shot. Yes, Vets make house calls!! Most…read morevets are super expensive and way out of my price range. Very nice to find this vet who comes to your house!

My animals love to visit this vet. The clinic is punctual and has always been able to take care…read moreof my pets.

From the owner: Specializing in: - Pet Services…read more- Veterinarians - Pet Boarding & Kennels - Kennels

My cat had a thorough exam and her annual shots also bloodwork. The vet was pleasant, seemed…read moreknowledgeable, and I felt that the prices were reasonable. Rosie...

I've been taking my dog and cats to this animal hospital for a year now. The staff is friendly,…read morekind and professional. The vet has been patient and knowledgeable as well. The prices are reasonable, given the level of care. If you're looking for a new vet, give this place a try!

We drove over a hour to take our injured puppy to be seen, then waited for 2 1/2hrs to be seen…read more They gave him pain meds and sent us home. They claim his leg is broke. Hoping the email X-rays to me like they said they would so we can get a second opinion from our regular vet.

Although grieving the loss of a beloved cat to cancer, I must reach out to thank Dr. Kenneth Rogers…read moreand the staff at Bay Area Pet Hospital for the kind compassion with which they dealt with both our pet and our broken hearts. Brix lived his best life until an alarming collapse requiring after-hours care. The veterinarian quietly informed us of the severity of his condition, outlined diagnostic and surgical options, and was gently candid about the prognosis. Given private time for my husband and me to discuss matters, arrive at a decision, and comfort our sweet, funny, affectionate - but clearly suffering - Feline Overlord, we decided to let him go peacefully. We deeply appreciate the care and support provided to our cat and ourselves.

Our black kitty, Abby had an appointment at 6:40pm for routine checkup/shots. Plus I wanted to get…read moreher flea and tick stuff. Their staff was fast and friendly/ Abby has been going there for past 9years. Abby trusted Dr. Judy with shots and standard exam. We were on our way home inside half hour. They really give fast professional service, while caring for our animals. I would not take Abby anywhere else. These folks seriously have whats best for our animals in mind. Bonnie Kolarik

10/10 Recommend! Took my cat here who is a bit of a problem child and has issues passing stool…read more They were able to remove all the stool, give me medicine and an x-ray for cheaper than my usual vet! And actually fixed the issue! Definitely going back here again with any further issues.

Very compassionate at a difficult time. They have never seen my brothers dog until today. They…read moretreated my brother and his very loved dog with compassion and great respect. The dog was suffering with late stages of cancer and needed to be euthanized to end her suffering. I would recommend them I believe they really care about the animals and it's not just a money grab.. Thank you to the staff that assisted my brother and his dog Lucy through this most difficult time!

My dogs have gone to this vet only a handful of times but this morning my Stella (16 yo) took a bad…read moreturn and I called them. They told me they would do whatever they could to squeeze me in between appointments - it's Saturday by the way! When taking a history she got sick all over myself and my car. The staff has been so thoughtful and understanding and I am currently even wearing a pair of their scrubs. They really made me feel like they knew what I was going through and they wanted to help. Aside from excellent staff, they have transparent pricing, good availability and a knowledgeable doctor. I highly recommend this facility.