Overpriced with poor service. They charge $350 a night for a hotel in northern Maine under…read moreconstruction, no pool, no hot tub, no ice, no bar/restaurant, thin towels and hammering in the background. When we complained, the service staff told use to pound sand.

To properly understand my rating of the Caribou Inn & Convention Center you have to understand…read moreCaribou. From WWII to 1992 Caribou was a thriving community neighboring Loring Air Force Base. The base was home to a large contingent of B-52 bombers and their supporting units. Literally, almost 12,000 Airman and their families called Caribou home. The economy was robust, the outlook optimistic, with a pride in their Air Force Base and jobs abundant. It was one of Reader's Digest best little cities in the US. In 1992, it all changed with the order to close Loring Air Force Base. In no time all but one car dealership closed, houses deserted & foreclosed, and a loss of a significant piece of the population. Most businesses failed. Somehow CICC froze in time and made it through. With that in mind CICC is a spotless friendly hotel. It boasts a large pool and hot tub. The restaurant is among the best in town and offers a breakfast sandwich or oatmeal for free or $3.00 off any breakfast item. The breakfast items are hot fresh and delicious. The rooms are large with king size beds-albeit the beds are on the hard side. There is a small fridge and a smaller new flat screen TV. Sadly, there is no Microwave. Our non-smoking room backed up to the indoor dome area with the pool-with the HVAC drawing air from the dome area. We could always smell the chlorine, though it was not overwhelming. I do recommend a room backing up to the outside. The room was very quiet. Also, the AC unit ran 24 hours a day. The auto function did not work or was disabled. Our stay was nice and the best that can be expected in Caribou. There are multiple conference rooms available and a large area next to the pool which must be for weddings. One weird thing is music is piped into the pool area 24 hours a day. Mostly early eighties genre with one hit wonders. There is a first rate gymnasium free to all. Anyhow, we love the people and like the hotel. It is the only decent game in town. Also, if you like the 1992 motif this is the place for you. 3-Stars and worth the stay.

If I could give this place a zero star .. I would. We stayed 4 nights with 5 different rooms. The…read moreworst experience ever!!!! We took pictures but it was too disgusting to post. We did leave a note for the front desk to give it to the owner. We visit our family once - twice per year but we will never recommend this dirty .. nasty place. Choice hotel customer care has to step in and they were amazing. They documented every phone call, conversation and put in all the remarks from both end. It took us like 30 something phone calls and almost a month for our 2 nights out of 4 nights for our refund. Empty promises by quality Inn management team but thank goodness for choice hotel staff for stepping in. Please do yourself a favor and stay somewhere else. Will never have our business ever. We checked out on the 10/20/2024 and they charged our credit card on 10/26/2024 .. this is fraudulent!!! But they somehow did a credit back to the card so it disappeared of the statement but I was able to snap a picture for our future reference. The customer service and the front desk were very unprofessional and rude. They don't care about the customers at all. The room is filthy and the chair and sofa were very dirty and the toilet has shut stains and they claim that the room is clean. Gross all around especially the breakfast room!

My husband and I stayed in this hotel, we were overcharged and the hotel room was a disgrace it was…read morenot as described it was a mess and the service was unprofessional I would not recommend this place even as a respite for a pet!

Clean, nicely decorated room, welcoming staff and lobby area. There was water waiting for us at the…read morefront desk and snacks and drinks in our room.

Under construction ..... but still doing really well. Very homey, welcoming atmosphere. Staff are…read moregreat. It was -20° when we were here. The cold was coming through the window or wall. The blanket is some kind of synthetic "quilt" -- and doesn't warm well. Thermostat only went so far. Solution? Down coat and vests piled onto the bed. Breakfast was really good. Plentiful. There was warm food. Impression -- mixed.

I understand that a new owner has taken over the business. BUT, NEVER would the previous owner…read morerented a room that had to have a wastebasket under the sink to catch the water from the sink. Also, the previous owner would have made the beds, we stayed for 2 nights, they would have rinsed out the coffee maker, and cleaned the floor. AND why are the towels laying on the bed instead of in the bathroom where you need them? The price has jumped by $30.00 or more for poor service. It is a little too pricy for what you get.

I had to stay here recently during a family emergency that brought me to Caribou. The rooms were…read moreVERY clean, very well kept with a small refridge and a microwave. The rate is VERY reasonable at $60-$70 per night and yes, you get your room cleaned every day. Donna, the owner is a sweatheard and will assist with any needs you have. Can't go wrong here!!

I had so great experience in Sure Stay Best Western Hotel…read more Everything was very clean, people were absolutely amazing. The girl who helped us, Aman was very professional and pleasant. Great location, quiet place with nice fresh breakfast. I greatly recommend

I was here four nights for work, which meant I had a lot of stuff, a large suitcase, a cooler, and…read moreall of my work equipment. There is no elevator, which meant I had to lug everything up the stairs myself. The stairs and the hallway were filthy, I should've turned around right then and there. I entered my room, also dirty, there were crumbs and one whole cracker on the floor by the bed, and the toilet was dirty. There were two remotes in the room, neither one worked, so the TV was inoperable. There were no washcloths, when I asked for some, I did not get them. The refrigerator was off, and smelled like mildew. On my second day, I glanced out the window opened the window for some fresh air, and because there is a smoking area right outside, my room immediately filled with cigarette smoke. I tried to use the fitness center, and the pictures will show evidence as to why that was not an option. I asked to speak to a manager, and was told by the desk attendant that they didn't know who the manager was or when they would be in. It was loud, walls are thin, and I felt unsafe. I would highly recommend other accommodations.

Almost killed ourselves in a poorly maintained hotel. Pictures in ads must of been taken 30 plus…read moreyears ago. Hotel dirty n dingy looking! Pool area was trashed& comically overlooked a trash area! I would not board my animals there!

TERRIBLE. This was a bad experience- lobby was musty, dark and dirty. Parking lot was not plowed,…read morewalkway was not shoveled; it was dangerous. In the morning we were accosted by a homeless person sleeping on the couch in the lobby, with the staff's knowledge. It cost more than it should have and had it not been so late, we would not have stayed. Go elsewhere. This place has not been updated in many years and it probably never will be. AWFUL experience.

I stayed here for a night on my way to visit the Presque Isle Air Museum and Loring AFB. It's a…read morenice little motel in the countryside about 7 minutes outside of Presque Isle. Rooms were quite clean and the owner, Steve, was knowledgeable about the local area and very accommodating. The motel also has a little kitchen area with some basics for breakfast. Finally, the rooms were reasonably priced. Thanks Steve, for helping make my trip to Maine a good one.

This was the first time at this place as we come up this way once or twice a year. The room was…read morealways clean and friendly staff. It's off the road so you can enjoy some quite time at night. It may not be up to date but still a nice place to stay. I didn't boot by calling them but on line. Next time I'd call. The online price was different than what me paid

We were lucky to be checked in by Melissa. She was so accommodating. She was all smiles, friendly,…read moreand full of information. We did a switcheroo of our rooms and she had no problems fixing it. When we asked if she would make reservations of us for dinner, she didn't have a problem with it. (You can tell that we had problems during our trip.) She had a great attitude. If I was her employer, I would keep her because she was all professional.

Oh my goodness they say they are a plus but they are not 135+ tax and up plus $20 pet fee per each…read morepet. They're hot tub doesn't work no outside entrances to the rooms all pet rooms on the second floor so no upgrades if you have a pet. All you get is a standard room smells like poop. They have one vending machine for drinks if you want to bag of chips you have to buy them from the counter 45 g bag( Halloween trick-or-treat size) for $2 that's on real if they're already charging you close to $200 don't you think that they would have a reasonable price and size on the bag of chips. There is no restaurant. But a free waffle breakfast that you have to make in the morning whoop whoop. There is no bartender here tonight so no drinks. Also they charge my credit card the same night instead of in the morning so I could not add anything to it, cannot make any phone calls or they have to charge my credit card again which this was their mistake you never charge someone's credit card unless they ask you to, until the next morning. I usually like to pay cash in the morning. This is so unprofessional. So I asked for receipt but wouldn't even give me a receipt. If you charge me you need to give me receipt . she said it wouldn't be ready until morning well then my card isn't ready to be charged until I get a receipt. Also I noticed cracks in the walls that they need to have fixed. I am not a happy customer. I recommend the comfort inn. now it's 38 minutes from the best western under $80 a night and pets stay for free. Next time I'm in the area I'll be staying at the comfort inn and suites it's in Edmonston New Brunswick

I will admit, I was a little nervous reading the previous reviews here (although, I think we can…read moreignore the gentleman who is upset about his medication...) But I also realized most reviews are over a year old. I am happy to report that the hotel has gone through a sizeable renovation. Parking was great. Big lot in the back, lots of spaces. We had booked a room for two nights for the eclipse over a year ago. We had likely the smallest room in the hotel; corner room at the end of a long hall. But it was great for our needs. The Queen bed was VERY comfortable and the pillows, while small, weren't the flimsy things you see in most hotels right now. The mini fridge was much larger than anticipated; we tend to travel with our soda stream and it fit 4 of our bottles in the fridge as well as sandwich supplies. We also both use a lot of electronics and there were plenty of outlets, including USB outlets, so we were all set. The one thing I would say is our room has a bit of an odor to it, however, it was over 60 degrees so the AC kicked in for a bit while we were napping; I'm willing to be it hasn't been run in 6 months so that's very likely the culprit and not enough to lose a star. A very nice boutique hotel. Would highly recommend. Probably one of the most comfy beds I've slept in for a hotel in a while.

I recently stayed here for work, so I didn't have a choice as to location or hotel. I'll start with…read morethe good. Check in was easy, the beds were clean and the pillows are really comfortable, the young lady and older gentleman at the front desk were very friendly! They give you plenty of towels and washcloths. The fridge and microwave were very nice to have as I was here for a week. The bad, the carpet was stained to high heavens, the wallpaper is falling down in numerous places, the toilet was abnormally high and looked as if the seat was chewed on by a dog and maybe painted over. There was also water damage on the ceiling in quite a few places. I assume door handles were replaced but the old hole wasn't covered so you can see threw the door by the door handle, I do assume with the right movement and a hanger you'd be able to open the door up quite easily from outside. I was woken up every morning by a back up alarm from what I assume was a daily delivery to the hotel. There is a hospital close by so sirens are inevitable. It was also loud here, I don't know if it's the renovations the website says they are doing or if it was elephants running down the stairs but it it was over all noisy. Parking isn't ideal either, especially at dinner time made quite a few laps one night waiting for a spot to open up. I didn't know what to expect from this town as I've never visited here before but if I have to come back again I will tell my employer to put me at the Hampton after staying here.