Love the personal service that a smaller hometown bank can provide as opposed to a larger corporate…read morebank!

Nice professional place to do business. The branch manager John was very helpful and efficient in…read moreestablishing a family account.

They are a mess! No one knows what's going on. I applied for Southwest Airlines card, but was…read moresent a Sapphire preferred card with 25% interest on purchases. I have communicated multiple times, even applied AGAIN as instructed, Credit score fell MORE THAN 40 points!!!! THEN STILL DID NOT GET THE CARD, but also ZERO COMMUNICATION. DISHONEST BAIT & switch. Issued a card I did NOT apply for and DONT WANT! Worst bank ever. There is no option for ZERO STARS.

Horrible bank. They bully you and totally cross the line as it relates to privacy. High fees…read more Terrible service! No accountability when they make an error - everyone just passes the buck. No ability to reach a senior manager for help. They outsource their phone customer service to People who can barely speak English and can't help you.

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

From the owner: We are a customer-focused, premier boutique bank which specializes in personal and business…read morefinancial services. Our emphasis on personability and employee individuality drives us to deliver the ultimate experience for both customers and employees.

Where do we begin? I…read moreonly started an account because when I went to school at U of I Urbana-Champaign, the official bank partnership was with TCF Bank. Through these 4 years, I've had my identity stolen once and then my debit card cancelled, with absolutely no warning. My checking account worked and my card was not expired, but it shut down regardless. When I went to the closest branch (this one), they ordered me a new card, which also didn't come in. I think to top it all off, when my mom goes there to make deposits in our joint account, one of the tellers tries to sell her life insurance under the table. Glorious. I have had another account with Charles Schwab where I rarely interact with their staff, and yet their customer service, and my personal experience, with them is exponentially better than with TCF. The minuscule upsides to this chain: they are open 7 days a week, and you get a free sweatshirt or account bonus when you join. Great.

Personally, I have banked with this branch of TCF for about a year and a half and have never had…read moreany issues or bad service. But yes I had to laugh at the one review that mentioned the lady that is very persistent about opening a savings account, as I know exactly who they are referring too. LOL... Everyone else has been very friendly and helpful when I've had questions, so no complaints here.

This location is a stand alone building on the corner of North Avenue and Main Street. The lobby is…read morepretty big with plenty of tellers to help you. They have a pretty good size drive through. They are also available 7 days a week. I had a good experience cashing a check in the lobby. The teller was friendly making small talk and I didn't feel rushed. I also noticed the tellers were helping each other with the drive thru/lobby customers. I'll come back here if I'm in the area.

Professional courteous service, very assistive. Fairly fast service - 24 hr ATM Indoor & Drive up.read more

Corporate rejected putting my elderly mother's money in a CD that was in her Trust name. Other…read morebanks had no issue with her trust and setting up a CD under it. But they flat out refused. This bank does not have experienced staff working in Corperate. This branch did have the courtesy to return my call to tell me that corporate rejected it after 5 days it took for them to look at it.

Customer service is HORRIBLE. Super slow. There's only 1 or 2 decent tellers here. Used to be…read moregood, but the staff now is just terrible. Everyday is super slow, understaffed or you're going to deal with incompetent tellers. Drive to a different branch.

In my quest for a second checking account for my business, I checked into PNC Bank. I met with…read moreKarrie, a personal banker (Financial Sales Consultant if you want to get hung up on titles), and she was very friendly, personable and professional. Karrie took the time to explain two options to me: their most popular, the "virtual wallet," and free checking. PNC offers free checking accounts, but with a price: you have to have direct deposit. I was looking for a secondary account which wouldn't be receiving a steady, bi-weekly paycheck, so this option didn't work out for me. But basically as long as you have a J-O-B, PNC offers a solid option for free checking. The virtual wallet is a checking account combined with a short-term savings and a long term savings. This sounds a little too fancy and complex for me, my goal was to find something where I could deposit a few willy nilly profits from a home-party business (which has since FLOPPED). But this 3-in-1 account dealie is worth it if you like all your money in one place, but technically it's 3 places, so you won't blow Little Susie's college fund at the casino. PNC is a great neighborhood bank with a bunch of west suburban locations.

I am relatively new to the area, having just moved back to Illinois from Texas, and was looking for…read morea bank in the area, already having had a bad experience with a competitor around the corner. Then I located PNC, and found they had a promo online, which I enrolled. All was good until I encountered a small glitch in my direct deposit that I thought would affect the promo and my new relationship. Well low and behold, up stepped Jake Delort, the VP Branch Manager, and what could have been a HUGE problem, became one of the most rewarding and satisfying experiences I have ever had with customer service. This gentlemen was a first class professional, who gave me not only service and satisfaction, but a reputable and quality first impression. He should be recognized and rewarded accordingly, for I now view PNC as my primary institution, and look forward to a long and mutually beneficial relationship. Thanks Jake for going the extra mile, which truly made the difference, and a BIG win vs a tough loss of business ! You are truly what industry service is all about !! Keep it up !

Its impossible to call this branch and speak to someone. I tried a dozen times and the automated…read morevoice cuts you off and hangs up. They want you to use their website just to schedule an appointment and speak to someone. I walked in and requested an appointment with a banker to open a new CD and put it in a trust. Waited 2 days and had the appointment with their banker. He xeroxed the trust for corporate to review. Two weeks goes by and didn't hear anything. So I called the phone number on the banker's personal business card and left a message. I wanted to know the status. Did corporate review the trust? He never returned my call. Very unprofessional.

Customer service teller was not helpful and failed to action a request regarding how the…read moredistribution of withdrawn funds was preferred

They do not help people with special needs, my elderly disabled mom…read more They refused to open a new CD under a trust. They wanted my elderly mom (who can barely walk) to physically come in and sign a form. I have power of attorney for property but that was not good enough. They would not let me bring a form home for her to sign then return it. They insist on two doctors notes that she cannot physically come in.

I was there at 2:50 and my appointment is at 3:00. I was waiting until 3:30 and the lady came out…read moresaid she is gonna leave cause my appointment is not on her calendar. I literally made the appointment long ago and the branch manager has come and confirmed it with me that she is checking for me already. The branch manager saw my appointment on their calendar. I had an appointment with a advisor name dhara shah. ( very unprofessional and uneducated person). She came out yelling at me and tell me that i was my fault to make an appointment online. She didn't even apologize at all. As she trying rushing out of there, very unprofessional and the act that she gave us just like a very uneducated person. I don't want to listen to here yelling to my ear so i said I don't want to deal with her anymore. We were sitting there waiting until 4:00p.m cause the branch manager is trying to find someone come and backup for them. Never come back.

Excellent service and wonderful customer care from Ms Agnes and the team in Addison,Il on Lake Stread more

From the owner: Republic Bank of Chicago has been serving businesses and individuals like you for nearly 60 years…read more With 19 locations throughout Chicagoland - including Addison - we're nearby and ready to help you achieve your goals, both at work and at home. Put Chicago's hardworking bank to work for you today.