Horrible customer service. If I could give them zero stars I would. They can't protect your…read moreaccounts from fraud and they make constant mistakes requiring you to do extra leg work for them with zero compensation for your time going back and forth to multiple branches. They couldn't care less about their customers.

I really like this branch. It's relatively close to my house. The people there have always been…read morereally nice. Linea (sorry for the spelling) is especially nice. She helped process my request for a credit card and helped me with an online banking issue. I have a feeling she's been with ECU for a while because she really seems to know what she's talking about. I recently moved from Harris Bank, who I had been with since I was 14 and I have to say, I"m really happy with the change. I feel like they look at you as a customer and a person, not as much of a random number. Would recommend this place to anyone looking for a small bank feel but with great interest rates and services.

My financial needs are spread across 3 banks- Wells Fargo, Chase and Citibank. By far, Citibank…read moremeets my needs the best and this branch excels in customer service. From the managers down to the tellers- I feel at home whenever I visit this branch. They are not only friendly and remember you aa a customer, but regardless of my financial needs they have been able to help me with my needs- from traveling in Africa to closing and opening accounts and using their app for paying bills. I've walked into other bank branches only to see they were short on tellers and had a winding line of clients. NOT HERE! Whether you see a teller or one of the managers, your wait is brief. Good people! Great place to do banking!---- 11/16 Decided to leave this bank. Loved the previos manager. New manager- Seems uncaring and perhaps lazy. Had problems with Paypal- even brought in letter from Paypal admitting mistake- "Sorry nothing I can do about charges." Also Poor/late (therefore worthless) email updates. Closed my accounts months ago, yet everyday I still get daily WARNING emails about my accounts being at zero. Perhaps I should have stayed at Chase? Currently at FVCU- nice people there.

This is the worst bank ever Abby absolutely no help as a manager this bank does not except cash as…read morepayment on a credit card how is that possible

Love the personal bankers here. Very helpful and go out of their way to make sure that everything…read moreis done for me.

Ms. Peña M, Is an excellent employee as soon as I walked in…read morethe bank she had a smile () she helped me to open an acct with O2National Bank she'll took her time in explaining any questions I had. she was very professional, amazing and kind and made sure I didn't leave with any doubts she answered all my questions. I didn't feel rushed at all, you guys ( O2nd National) have an amazing employee. she's a keeper.. thank you Michelle!

The staff is very friendly. The only gripe I have is all the commercials they play that I have…read moreheard are in Spanish. I don't speak this language at all. I come to the bank to make drop off's for my job. I might want to become a member, but I have no idea what is offered via the commercial. Maybe play them back to back, with one in English. While standing in line, this is the perfect opportunity to sell a product to me. I am not going to ask the teller what was just played on the TV, to hold up the line. That is just plain rude to the other people waiting to do thier transa

An absolutely horrible experience. I have had an issue with a deposit and been told for three days…read morestraight that I would receive a phone call. I haven't. Don't bother even calling the lace because they have all of the phones muted so they don't have to deal with YOU. My account will be closed before I receive the first statement. STAY AWAY from this location, these people are garbage! Well Jada is ok. But every one else I've dealt with has lied straight to my face. About a phone call, just think about that. A phone call, not reinventing the wheel, but the simple courtesy of a two minute phone call. These rookie could not even show me that minimum amount of service.

Chase Bank ....... Really not too much to say...The machines are conveniently located and are…read morealways in working order. Not too much of a reason to venture inside the bank, as Chase encourages online banking.

banker was not willing to help. I needed an account verification letter signed by the banker…read more banker refused to sign it and gave me a deposit account summary instead, he said that was all he could provide. I had specifically asked for a letter verifying my account that included the business name, including the LLC (the checks did not include the LLC and the other option for my to move forward was to obtain a signed account verification letter), account number and type, and routing number. The deposit account summary did not include the routing number so the deposit account summary was not useful to me in anyway so once I left, I tried calling the branch to speak to the manager but after 5 unsuccessful attempts called customer service and they had absolutely no problem sending me an account verification letter. I waited at the branch for over 15 minutes after signing in and between the time I waited and spoke to customer service agent, I spent over 2 hours attending to his matter.

I have had multiple issues with atm machines at different branches and today is the cheery on top…read morei went to the PNC ATM ON RT 25 Aurora IL put my card in i answered a few questions typed in my code. The ATM shut off in my cards inside the ATM that was trying to reboot several times I informed someone they said they had to get a technician to come out. But if I was like , I could drive another twenty minutes away to a different bank to get the card it's just inconvenience to the customer that has to do all this and I understand it.\n But what's frustrating is all the driving and waiting? I have to do as a customer just to get service in my car back plus I was low on gas. And i'm not happy

There is a sign in the front of the bank letting you know you can text a number to wait in a…read morevirtual line to see a banker. I did exactly that. I received confirmation letting me know I was next in line to see a banker. I waited 45 minutes. The banker then proceeded to help multiple walk-ins that arrived much later than I did and who never checked into the virtual line. Get rid of the signs if you aren't utilizing the virtual line. I ended up leaving without once being helped as they were about to close. But don't worry .. the woman who randomly walked up to the banker when I was clearly next got her checks ordered.

I am new town and went to the Chase Bank downtown to open anmaccount. When I learned the branch…read morewas closing I went to the Randall Road location. The first thing that struck me was the expensive looking signage outside and inside touting the bank's "Private Client" service. I waited inside the main area for quite awhile and received no help. I only saw clients in cubicles with their private advisors. I saw no signage welcoming me and directly me how to get help. I then walked to teller counter in the back where I waited and waited and waited. Still I received no help. Although I could qualify as one of the their "private clients" I would not intrude on the bank again. I will place my business elsewhere.

If you want to sit in the waiting area all day and not be helped this is the place to go! You'd…read morethink Chase would be able to afford having more than 1 banker working at a time on a Saturday... Worst experience I've had at a Chase that I can remember

I like the fact that you call a speak with a live person right away and not go through 5 prompts…read morejust to get to an individual. Friendly bankers who aren't constantly trying to sell products. It's nice to be able to have a real conversation. This is what community banking should be all about.

I've been banking with First Secure for years and I'm impressed with the consistency of good…read morecustomer service from friendly people who are always haply to answer my questions. You can find decent rates anywhere, but it's the people that make this bank my top choice to do business with.