Update: Internet service restored; am increasing the rating to 3 stars, mainly because of Jim, who…read moreshowed professionalism and actually worked to resolve the issue. My concern remains with the overall troubleshooting approach. Multiple technicians quickly blamed my personal router, even though the outage started immediately after Hawaiian Telcom removed my TV Advantage package. The fix ultimately came from Hawaiian Telcom's side, not mine. They needed to clear the MAC address. Hopefully, future support does not default to "customer-owned equipment" before fully checking recent service changes. A less tech-savvy customer could have been without internet for days. Thank you Ms Maria O. for the robotic response/offer to provide assistance. I'll consider the issue closed.

We had a sales guy come to each one of our doors at Makakilo Gardens. Said he could install fiber…read moreoptic for faster internet and that everyone was doing it . So we switched over. Sales rep said he would schedule a day. We agreed and said weekends. Within a week, technician came, he just started working, didn't even acknowledge us. Where was the communication saying you were coming down? To make it even worse he left a big roll of the fiber optic line, I told him I just had it fixed where nothing was sticking out, and my other half told the guy we aren't suppose to have anything mounted on our walls because of HOA violation. He still mounted it on the wall and left a big roll of fiber optic hanging on my wall like we ghetto or something. Couple weeks later another technician came and left our swing chair all the way out and I thought that was weird. Next thing I know I have two @#$&!!! Boxes on my dam wall. Now I know why he left a big ass roll. Unbelievable . ALL UNITS ARE SUPPOSED TO HAVE ONE BOX EACH. Now my walls get two !!!!!!! F $&@! Bull $&@!. I left it because it is not my neighbors fault . We called customer service and these mutha $&@ wanted to charge us for redoing it?!!!!! Even though the technician knows that it's wrong , just try walking in the back of all our units. All UNITS HAVE 1 f$&@! Box. believe within the company there is no communication, no guidance for technicians (or proper training) , no customer service, etc. I give this nice lady this though, we called once and she was very apologetic and said to return the box and keep the line. But what about the other box mounted next to ours ???!!! No body fixed it yet. We gave them this whole month to come down. No one came. We called a second time and that's when they said they want to charge us to get it re routed to our neighbors ??? Guess what June 24, 2026 still f$&@@@@@ there. I had enough of this bull $$$$&&&&&@@@@ . Don't go with Hawaiian Telcom. I guess I gotta be stuck with two mutha f$$$&&@@??? Boxes on my wall. I had my other half mount the two boxes on the brick walls instead of the wall to our unit . Still yet YOUR TECHNICIANS COULDVE DONE BETTER. Shall I even talk about how they be parking in any kind parking stalls when we have home owners that park in specific spots. I gotta tell them not once but twice to move their truck even if they aren't working on my unit ?? Do better. Better yet fix this problem . (AND NO I DON'T WANT TO BE PAST AROUND ON THE PHONE, NEED SOMEONE LOCALLY TO FIX THIS) Side note: The picture below is proof that technician left a big roll hanging on my wall . I will post picture of what it used to look like before Hawaiian Telcom came in.

Great service! The staff are always on top of their work…read more.. Chona and her crew are courteous, respectful, and consistent - producing quality work on both weekly and monthly bases. And although locally based, the people who read the Hawaii Filipino Chronicle (HFP) extends all across the islands, reaching diverse people groups. It is known on Oahu (especially Waipahu) that the HFP is both a reputable and convenient source for quality news!

B-E-A-utiful...It takes great neighbors to make this a festive holiday event~FuN Times!read more

I've been coming here for a few years before the pandemic and it's one my mom and I's favorite…read moreholiday things to do. We don't have to drive far to see Christmas decorations and we can sit on the side walk to watch and enjoy! I'm really glad they came back this year! There's many houses that have decorations in their cul-de-sac on Anapau Pl. It's really nice and enjoyable to see them all. I can't believe all the hard work they put in to set everything up because they enjoy it and they know we all enjoy it. Their show hours are 7-9:30pm and each show lasts about 45 mins with a few mins in between. I wish I remembered how many songs were played but I lost count. It really is enjoyable and I hope everyones gets to experience it at least once! :)

Thank you Ray for your service you are always there when we need help also helping us with our new…read morephones. Number one prepaid phone company.

From the owner: We travel! We are a Mobile Wholesaler, providing…read moreWireless Service & Data Plan °Activations/Port-Ins/Recharges for: ¤ T-Mobile, ULTRA Mobile, Surf USA Mobile, Rivertel & BOOM! Mobile. °Recharges (ONLY) for: ¤ Lycamobile, Verizon, AT&T & H2O, BOSS Revolution, Gen Mobile, Liberty, Red Pocket, SIMPLE Mobile, Safe Link, SIN Pin, TOTAL Wireless, TECEL, Tracfone, NET10 & GoSmart: °Recharges (ONLY) °Activations/Recharges ¤ Unidata (Wi-Fi - Hot Spots) available. We specialize in Prepaid & PRELOADED Wireless Plans (Our PRELOADED $30 BOOM! Mobile w/10GB product is found in most ABC Stores in Waikiki, Ko'olina & Mau'i - ONLY). BYOP (Bring your own Phone [Unlocked]); we provide honest Services and ongoing consultations with your Cellular Plans, always focused on saving you money throughout our relationship! Please Text or Call for a Free Consultation on your Wireless Plan needs. Retailers are welcome. We are Veteran Owned, and Local!

Don't sign up for Directv! Anything but Directv. They are horrible and the service is the worst…read more My receiver has been automatically rebooting itself several times a day, each time it leaves my tv useless for about a good 15 minutes. It's so frustrating! I've called customer service and constantly get transferred so each time I speak with a different agent, I'm retelling my problem over and over again. They eventually sent a technician to take a look, but he takes one look at my satellite dish and tells me that it's an old model and he can't perform any services without replacing the dish to a newer model first. But get this!! He could add the new dish to my roof but he can't remove my current dish!! What the hell am I suppose to do with 2 dishes?? Why would I want more holes drilled into my roof?? I asked him to leave because it's quite obvious he was wasting my time. I called customer service again to gripe and they said they'd send me a new receiver to see if that'd fix my problems, but that I'd have to handle the installation by myself and drop off my current receiver to FedEx. No apologies, no remorse, no understand, POOR CUSTOMER SERVICE. I had to argue to get some sort of credit on my account, and to make matters worse, they would offer me credit only if I signed on for another 2 year contract! WTF! I'm done. I'm switching. Don't fall for their BS. Learn from my mistake. They'd get "0" stars if I could.

***beware people*** Oceanic Installers hear it all and I've…read moreheard it from them about all the horrible things Direct TV does that makes people go back to Oceanic. My dad got Direct TV service without consulting me and at the end of it all, Direct TV has lived up to the nightmare stories I have heard. And as a current DirectTV customer, I will say the customer service is horrible. Happy to put the dish on there but when it comes time to take it off you will get the run around - literally. My dad spent hours between Texas and the Philippines trying to get the local office or provider. Never happened instead he was transferred back and forward. We are moving and Direct TV said they cannot take the dish off - the new rental person has to say they want don't want it and then they'll take it off. ???? We are paying for 2 months of no service to complete the contract even though the homeowner's association said dishes are not allowed. Direct TV's response was "we have a way around that." Really ???!? We don't have time for such nonsense. People really save yourself the heartache and money. Keep a sharp eye out for your Kupuna - don't let them get suckered. This company has no problem saying no to a grandpa for hours who was just asking for some local service.

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

Excellent job, very professional. Technician called before arrival, explained installation and…read moreexpectation. He also clean up after himself, WOW. Best experience with Directv technicians. I highly recommend this company for your DIrectv in Hawaii.

From the owner: Satellite TV Hawaii is an authorized dealer for DIRECTV and SPECTRUM in Hawaii. We service the…read moreisland of Oahu. FREE Professional Installation up to 4 rooms, local channels, over 200 HD Channels, record 5 shows at once, download 4K, 3D content, and DIRECTV is the home of the NFL Ticket. We offer satellite/land line internet service to bundles with Directv. Satellite TV Hawaii has almost 10 years of experience with DIRECTV installations for residential and commercial customers.

Overall very satisfied- would recommend and use again…read more It was more on the expensive side, but I wanted to ensure that the job was done right, and it was. They were efficient and professional.

Elijah did a fantastic job cleaning my carpet which had heavy traffic and spill stains. It looked…read morebrand new when he finished. Absolutely amazing! I also appreciate that Elijah sent updates on his arrival time, and was very professional and respectful of my home. Additionally, this is a very professional company. Within ten minutes of submitting my inquiry, America's Best Carpet Cleaners called. (The two other companies I contacted never responded.) Vanessa was both friendly and efficient in outlining everything, including answering my questions, and detailing the cost. After our call, I received a thank you text and a confirmation email. From start to finish my experience with America's Best Carpet Cleaners was excellent!