Update: Internet service restored; am increasing the rating to 3 stars, mainly because of Jim, who showed professionalism and actually worked to resolve the issue. My concern remains with the overall troubleshooting approach. Multiple technicians quickly blamed my personal router, even though the outage started immediately after Hawaiian Telcom removed my TV Advantage package. The fix ultimately came from Hawaiian Telcom's side, not mine. They needed to clear the MAC address. Hopefully, future support does not default to "customer-owned equipment" before fully checking recent service changes. A less tech-savvy customer could have been without internet for days. Thank you Ms Maria O. for the robotic response/offer to provide assistance. I'll consider the issue closed. read more

2026-07-05----Original Review: Shiesty company with gaps of information to cover shady sales tactics. If you want to hear a true-crime story, keep reading, if not, just skip to my synopsis in the last paragraph. A seemingly nice salesman walked around our neighborhood making all kinds of sales and speed claims and price claims, et cetera. He managed to wrangle my contact info out of my dear wife so that he could contact me and inform me of my options, and my very first call is an autodial saying that I'm signed up for a service installation at some date and time they decided to choose?!! Then, I start receiving spam emails about an upcoming service install. I call them up and the man on the line with a thick accent is asking me what the name on my account is and I'm trying to explain that I never even spoke with the sales person, much less agreed to any service, much less, created an account with them. I offer my name and nope! That's not it. We finally figure out that they snaked my wife's name and they've now made up an account with her name on it and now they want me to have her authorize me to speak on her behalf?!! So basically we're now in identity theft territory. I patiently but firmly ask to make a formal complaint against this salesman who conned my wife. But surprise, surprise, the system somehow does not list the name of the salesman. (But I guarantee the company would know who to credit with the "sale" if it somehow went through, otherwise, Mr. Salesman would not be visiting houses if he isn't getting paid.) I am told that they will look into it and "if they can figure it out", they will get back to me. After pressing the agent on the phone, he admits that they actually don't really have that info available to them in their system (so obviously, they would have never called me back). Synopsis: This company is basically a black hole of starless (pun fully intended) darkness: lying and identity-thieving salespeople, zero transparency on who sold or setup our "account". It's institutionalized theft. Run, do not walk from them and for the love of Pete, do NOT give anyone who represents them or claims to represent them your contact info- Take a card (if you MUST) and tell them, that WE will call YOU (if/when we lose our minds, forget completely about this Yelp review (and the thousand like it), and are looking to begin a long term, abusive relationship, against our favor). 2026-07-06----Response to Maria (or is it Jode?) from HawaiianTelcom. I don't have time to further detail anything that hasn't already been said. If, however, you can provide proof that your sales people have been retrained to NOT sign people up for service they never agreed to, AND show proof that Hawaiian Telcom has updated their systems to have some transparency by simply allowing their own "help" department visibility into who made the sale, then I will consider revisiting my review. But until then, this is my honest experience and a warning to my friends and neighbors to not give your info to these folks. The lack of accountability seems institutionalized and if so, it would indicate that the apple is rotten to the core. read more

We had a sales guy come to each one of our doors at Makakilo Gardens. Said he could install fiber optic for faster internet and that everyone was doing it . So we switched over. Sales rep said he would schedule a day. We agreed and said weekends. Within a week, technician came, he just started working, didn't even acknowledge us. Where was the communication saying you were coming down? To make it even worse he left a big roll of the fiber optic line, I told him I just had it fixed where nothing was sticking out, and my other half told the guy we aren't suppose to have anything mounted on our walls because of HOA violation. He still mounted it on the wall and left a big roll of fiber optic hanging on my wall like we ghetto or something. Couple weeks later another technician came and left our swing chair all the way out and I thought that was weird. Next thing I know I have two @#$&!!! Boxes on my dam wall. Now I know why he left a big ass roll. Unbelievable . ALL UNITS ARE SUPPOSED TO HAVE ONE BOX EACH. Now my walls get two !!!!!!! F $&@! Bull $&@!. I left it because it is not my neighbors fault . We called customer service and these mutha $&@ wanted to charge us for redoing it?!!!!! Even though the technician knows that it's wrong , just try walking in the back of all our units. All UNITS HAVE 1 f$&@! Box. believe within the company there is no communication, no guidance for technicians (or proper training) , no customer service, etc. I give this nice lady this though, we called once and she was very apologetic and said to return the box and keep the line. But what about the other box mounted next to ours ???!!! No body fixed it yet. We gave them this whole month to come down. No one came. We called a second time and that's when they said they want to charge us to get it re routed to our neighbors ??? Guess what June 24, 2026 still f$&@@@@@ there. I had enough of this bull $$$$&&&&&@@@@ . Don't go with Hawaiian Telcom. I guess I gotta be stuck with two mutha f$$$&&@@??? Boxes on my wall. I had my other half mount the two boxes on the brick walls instead of the wall to our unit . Still yet YOUR TECHNICIANS COULDVE DONE BETTER. Shall I even talk about how they be parking in any kind parking stalls when we have home owners that park in specific spots. I gotta tell them not once but twice to move their truck even if they aren't working on my unit ?? Do better. Better yet fix this problem . (AND NO I DON'T WANT TO BE PAST AROUND ON THE PHONE, NEED SOMEONE LOCALLY TO FIX THIS) Side note: The picture below is proof that technician left a big roll hanging on my wall . I will post picture of what it used to look like before Hawaiian Telcom came in. read more

Hawaiian Telcom - Big roll of Fiber Optic line. - Internet Service Providers Near Me - Honolulu, Hawaii

I have been contacting Hawaiian Telcom for the past 3 weeks about a downed cable that is touching the ground on my property. Each representative that I spoke to, told me that a technician will contact me within the next 24-48 hours and that day has never came. I also utilized the live chat feature, hoping for a different result. At this point, I don't know what to do. Hawaiian Telcom obviously doesn't care about the safety of their community read more

Hawaiian tel is really trash, finally someone called me yesterday says they will come to transfer the wire today 8:30 am & I'm been waiting on site. But no one show up. Worse service ever experienced waste me months of time. read more

Hawaiian Telcom - Internet Service Providers Near Me - Honolulu, Hawaii

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Extremely disappointing experience dealing with Hawaiian Telcom after my mother's passing. My mother passed away on March 5, 2026. Within days, I contacted Hawaiian Telcom to discontinue her internet service. I was told they would not disconnect the service until I provided a death certificate. Unfortunately, death certificates take time to obtain, and it was approximately six weeks before I received one. As soon as I had the death certificate, I contacted Hawaiian Telcom and uploaded a copy while on the phone with their representative. I was specifically told that the document had been received and that the service would be disconnected. To be safe, I later mailed them a physical copy of the death certificate as well. Despite following every instruction they gave me and providing the requested documentation multiple times, Hawaiian Telcom continues to bill my deceased mother month after month. I continue to receive invoices for a service that should have been disconnected long ago. Dealing with the loss of a loved one is difficult enough without having to repeatedly fight with a utility company to stop billing a deceased customer. This situation should have been resolved months ago, yet here I am still trying to get Hawaiian Telcom to do what they already confirmed they would do. I expected far better customer service and compassion during a difficult time. Instead, I have experienced poor communication, administrative failures, and ongoing billing issues that should never have occurred. read more

Update on Hawaiian Telcom located 1177 Bishop St. Today I needed to return a modem to Hawaiian Telcom if not it's a $200 fee . So of course decided to return it instead of getting charged . Service was friendly although I was the only customer lol . Support local read more

Hawaiian Telcom - Front of store - Internet Service Providers Near Me - Honolulu, Hawaii

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Ma Boo Hai Hawaiian Telcom is going to be the source of so many heart attacks and strokes on this island. You can never get a person from Hawaii. It's always people from the Philippines. Always! It is impossible! We called once to fix our internet. Tele-operators in the Philippines were so useless. Can we speak to someone in Hawaii? No Do you know why they are so late? No Will you be able to send someone today? No What comes after Filipi? No. We asked accounting because sometimes they can forward you to someone who can act if you threaten loss of money... still no. They only go worried about or situation when we threatened to give them a shitty survey review. Installs are quick to act. Repairs can take months... After months of waiting on internet repair. We had enough! So to work around their useless tele-operators. We called to Install... just so we would have a worker come in to the office. We spoke with them. Stated our problem and they fixed it on the spot with a phone call! Hawaiian Telcom should change their name to Filipi NO Telcom. read more

Wow, only one and a half stars overall. That's really pathetic. Although not surprised. They now want to charge an extra five dollars for sending your bill in the mail. Whaaaaat? Who does that? My insurance bill has no extra charge. My Spectrum bill has no extra charge. Who was the "brains" that thought we should charge extra to our loyal customers when sending out a bill? Yes I'm sure they want you to pay on line (I'm a senior no computer skills) You can also pay over the automated phone service both with extra fees. Hard copy in the mail - just the cost of a stamp. I see Maria O. apologizing to everyone. No need to apologize here cause I know it's BS. Pathetic!! Zero stars read more

Oh my... Hawaiian Tel... We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min read more

Hawaiian Telcom - I was on hold almost three hours. I started with 98% of my battery - Internet Service Providers Near Me - Honolulu, Hawaii

Hawaiian Telcom continues to screw up royally. I've been having more and more internet and TV issues. My cable box stopped working completely today. I called and was told the wait time to speak to someone was 4 minutes, so I opted to stay on the line. About 25 minutes later, someone finally picked up. HT is migrating everyone to their new Fioptics and Tivo - but never warned us that this was coming and we should start switching over. Now a whole bunch of customers, including me, are finding out they won't have any TV service until they get and install the new equipment. As a result of the volume, everything is taking longer. And it's two days before Thanksgiving. I'm going to pick up the new equipment on Friday because if they send it, it will likely take longer to arrive because of the holiday. And the switch won't even take place until Friday so it's no use if I take off work and pick up the equipment before then. I was so looking forward to relaxing on Thursday by watching my recorded shows. Thank you HT for screwing that up. Thanks sooooo much for that. Note: If you have a smart TV (I don't), apparently you can download the software. read more

If I could give 0 stars I would. Absolutely unprofessional and the worst customer service I have ever seen. Multiple instances of people not showing up for installation, customer service calling me back, or really giving me any information or insight as to what is happening with my account. I was already paying for the top tier of service and was just trying to switch to a new address, but apparently they could just not make this happen. Hours and hours of on the phone and being on hold with customer service. I am literally trying to pay you for your top service, and you can't provide that to me. Worst experience ever. read more

Zero stars. Hawaiian tel continues to charge my account for the full service charges each month but cannot answer a call to help us get connected. Embarrassing. First time 1 hour hold (while I clean my house) today 25 minutes so far. And NO I cannot resolve this issue online. Tried using the "get a call back option" nothing. No email either ! Im on call number 3. read more

7 months ago Hawaiian Telcom broke the cable access cover in front of my house, did some cable work, then left an orange cone. I have called and asked twice when they will replace the cover and remove the tacky orange cone. No response. All they want it seems is me to transfer my carrier from Spectrum to Hawaii Telcom. Terrible service. This is a safety issue. I don't think they care. J. Amos US Army, HPD Retired read more

We're located in Waimānalo, and have been without service, i.e. pjone, internet, TV since 13 May 2026. Tomorrow will be a bloody week! They keep telling us they'll send a tech out. We haven't seen hide nor hair of anybody. We are both seniors, thank God for our Verizon mobile phones! Hawaiian Telcom sucks! read more

We switched from Spectrum to Hawaiian Telcom about 2 years ago because of Spectrum's constant price increases. In the beginning, Hawaiian Telcom was brilliant, delivering blazing fast internet. Earlier this month, our download speeds went from the high 800s to below 100 Mbps, but our upload speeds remained in the high 500s. Their offshore call center is a complete waste of time. Their ability to understand technical issues is slim to non-existent. It's so frustrating that there is nobody local you can speak to. Their website has little to no functionality whatsoever, and the online account lacks any depth to reset passwords or security. read more

It took Hawaiian Tel 3months of total inefficient service to transfer my phone number to Spectrum. Their billing system is so screwed up. They were charging me outrageous amounts for a cancelled account because they had to keep the phone portion active to complete their delayed transfer. It should have been completed in 3-7 days. Hopeless. Tons of phone calls, must be Spectrum's fault! EtWRONG! It took enormous amounts of accounting to figure out all the many error charges that were billed in advance and takes months to refund. It was the worst disaster of accounting blunders I have ever experienced in my very long lifetime! Their billing system is built to produce errors. Nothing is billed for actual usage the current month. Just a huge mess. BE FOREWARNED! I see things haven't improved from all the 1 star or less reviews. It is a nightmare dealing with them from any direction. Only good department is the actual technicians that install or check problems. read more

I am unable to play my recordings. When I click on a show I want to watch, it says Can't Play V854-S616. The box is unable to play this show. Please try again. The word OK is highlighted but you click on it and nothing happens. I called tech support, was on hold for over 13 mins so hung up. Acct#105901481500010. I noticed my last review was deleted but have threatened to leave and go Spectrum, nothing to lose. read more

This doesn't even deserve a star to be quite honest. Extremely disappointed and unhappy with Hawaiian Telcom... we were so excited to try out fioptics. My partner and I work from home and made it clear to customer service/sales rep that we needed reliable internet. Thus, we opted for the fioptics package. We had two installation appointments--June 6 and June 11, 2025--where no technician showed up either time, despite texts claiming they were on the way. No calls, no voicemails, no one came to our door or parked in our driveway either. We waited by the entire window both times and could clearly see that no technician even attempted to show up nor knocked on our door. Customer service gave conflicting stories and couldn't locate the technician during the appointment. Funny thing is, the technician stated they came and tried calling for us. Guess what... no record of that whatsoever. To make things worse, when I tried to file a formal grievance, I was told I couldn't and was redirected to their "Contact Us" page. I feel completely disregarded and misled by every part of this process--technicians, dispatch, and reps. This has been a frustrating, time-wasting experience, and I seriously question how Hawaiian Telcom treats its customers--especially those of us on Maui who rely on their service to work and live. Who even has Hawaiian Telcom with this poor customer service?! read more

Process to record a series or episode is EXTREMELY C!OMPLICATED with too many unnecessary choices--it was simple before this "upgrade".,Very Dissappointing.... read more

A salesman (not disclosing name) showed up at my door raving about the exceptional 1gig speed that far surpasses everyone else with a three-year promotion of $55/mo with the first month being free. I've had issues since day one with the service not working and have called them over it so often, I practically have their number on speed dial. The man kept coming by (unannounced) asking how things were which sounds nice but not when nothing changes. when I told him I was still relying on Spectrum since I hadn't disconnected them yet until I knew for sure Hawaiian telecom was better, he looked into it only to discover that apparently they forgot to turn on my service for the first month or more. They scheduled an appointment to come out, didn't show up, then showed up first thing unannounced early on a Saturday morning when we're headed out. They kept doing this where they wouldn't show up for their appointments. Trying to get through to their customer service was a nightmare as well. I still have yet to experience 1 gig speeds let alone any consistency with this company. I called two days ago (Wednesday) to get this resolved and they said they'd have someone come out on Monday. Someone just called and said they're on their way right now despite it being Saturday. In order to get anything done, they forced me to pay $165. Do the math... $55/a month for 2.5 months with the first month free, and no service (above 134mbps for 1gig service) since. The customer service is full of 'not so bright' people who only care about their paycheck and give a rip about actually helping customers. 1/20/26 A technician dropped by unannounced on Saturday despite having an appointment for Monday. This is how he left everything. Every time he went back-and-forth from the house to his van, he kept leaving the screen door open. He appeared nice but clearly careless with his job. Everything is literally stacked on top of each other, and two of the antenna on my personal router have been bent back. How shameful! read more

Hawaiian Telcom - Internet Service Providers Near Me - Honolulu, Hawaii

Something is wrong with this company, request more than a month asking them to transfer their wire from the old pole to the new pole that's on my property, but still no work is being done. Contacted them more than 10 times no one can give me a solution. Can't believe how trash this company is. read more

Love my fiber optic internet. Kids can play their video games while I work from home without lag or interference. No more glitchy video calls or waiting for uploads. It's an absolute must have for the summer when everyone is home. No more continuous buffering circles while watching my favorite shows during the evenings anymore either. I'm happy I made the switch. read more

The customer service is absolutely the worst I have ever encountered. Your call is directed to people that don't have a good grasp of the English Language, are ultra slow keeping you on hold constantly, and even when you speak to a supervisor they are the same level of English and don't fix the problem. I'm switching to Spectrum and don't recommend Hawaiian Telcom ever! Choose another service. If you go with Hawaiian Telcom you'll regret it!!! read more

First off their customer service is based in India, so it's very hard to understand what they're saying. I had made a contract for my WiFi at home and was locked in to a two year deal, running to 11/28. It came out to a little over $40 everything included. Starting December/ January they priced increased another 20% into the billing which included a $5 for paper billing. I called and spoke with customer service and then with supervisor about the breaking of the contract I had with them, They didn't have the policy that I had approved and screen shotted of. It was like talking in circles with them. Think it's time to look for a new company that is not so shady. Too bad a company like this that has so much years in Hawaii has become a shell of its former self. Goodbye Hawaiian telcom. read more

Charges you extra fees for paying your bill from $1.95 online fees to $5.00 fees to process with a telephone assistance. WATCH OUT . Read the fine print. Everything has a fees. ONLY auto pay with paperless bills has no fees. Spectrum has no fees to process your bills. SIMPLE GET RID OF YOUR FEES Same Old Reply: Aloha Tony We are sorry to learn that you have not had a great experience with us. We would like the opportunity to look into any issues and/or concerns you are having and assist in any way. Please send us an email at SocialMediaHelp@hawaiiantel.com, with your account number and contact information. Mahalo, Jode read more

I switched from Spectrum, which gave me such bad service for years. I heard that fiber optics would solve the problem. The picture is better, however, reliability is still suspect. I've gone through many technicians, with some better than others, but none have been able to connect my system correctly. The 100% fiber claim is a falsehood. They still connected me using the old coaxial cable, which I believe has been past of the problem. read more

My condo had a contract with Hawaiian Tel for cable services. After the contract expired they jacked up the rates. It was next to impossible to cancel services. We ended up owing $600 in late fees. Stay away from doing business with this entity. It is not run professionally or ethically. It's a disgrace to be called Hawaiian. If I could give zero stars I totally would. read more

Would give a big fat ZERO if I could. I am done with this company. I had to call them back to cancel the fioptic installation. Then I find out they never canceled my cable tv service at all, like I asked them to do last week (actually last month). Then I'm told ok we'll take off the tv service and your cost will be $95 from $151. I asked why is it now $95 when my bill says you're charging me $85 for the tv/cable service alone? And my internet is $46 and phone is $27 according to my last bill. I was told that is what comes up on his screen. Then he takes about 10-15 min to double check. Comes back with "I can get you to $58". In the meantime he's still trying to upsell me and insisting that to install fioptics they don't have to drill a hole in my wall, even after I told him that's what the tech that came on Friday told me. Then he takes another 15-20 min to confirm what I just told him (requires drilling a hole) was correct. The straw that broke the camel's back is when he said he has to cancel my fioptic order before he can cancel my tv/cable service. It's going to take 48 hours and I have to call back AGAIN to cancel my tv/cable service. I've been trying to cancel my tv/cable service for the last month and am sick and tired of the run around and BS. Apparently their representatives don't know anything about fioptic installation, try to charge you more for trying to cancel services, delay cancellation so they can keep charging you and are basically inept. All they seem to care about is making money off you at all costs. I've been a Hawaiian Tel customer for decades, but after this I am done (it's not the first time I got the run around and BS). If you ever want to cancel services, get/keep a copy of your bill so they can't trick you and charge you more than what you're currently paying. read more

No after hours business support Quoted 3 different amounts for my bill Have been trying to pay my bill since December but all of the information they have is incorrect despite providing the billing information via email. They'll waive fees but tack on fees greater than the fee waived that same day read more

Spoke with customer service asked why we weren't getting mail about our bill anymore? She said oh because we have a online account, so I told her we didn't opt in on paperless billing, my mother doesn't know much about emails and going online she needs those mail billing. Hawaiian tel you guys do buissness the wrong way, no communication nothing! Horrible way of doing buissness! read more

Tried to transfer my service to a new address. Appointment #1, got a time and date with a later text saying between 2-3pm. Call received from technician saying her was at the house at 1pm. Told him I was on my way but he didn't want to wait. 2nd appointment was to be scheduled by technician. I waited for text message day of service. No messaged. Called and no appointment was scheduled by technician. Operator said they would send someone on the next day which is today, a Saturday. No one showed up. Looked at email sent and there is a wrong number listed for me. Strange as technician called my cell previously. This was the 3rd appointment missed. I called, waited for an hour, then drove to Spectrum. HT called me back as I was picking up equipment from Spectrum. This was all for a change of address. I have had HT for 1.5 years. Totally wasted my time. They are also $20 higher than Spectrum. Never again. read more

We switched to Hi Telcom Fioptics 1 1/2 weeks ago. First technician forgot to install the modem box so E had no phone service. Another technician came two days ago to install another modem with the phone line connection. Today we have no service - internet/TV/telephone connection. Technician on phone was unable to fix the issue over the phone. We have to wait till Monday when another (third) technician comes to look at the fioptics line. This is not acceptable and regret switching to Hi Telcom! read more

Our building signed a contract with Hawaiian Telcom. I no longer have a choice about internet provider. I hope they had the lowest price because the television service is TERRIBLE! Speaking to a representative today I told her they get a triple FFF! I called to see if we could use a different remote for the TV. The answer was NO. Sometimes it takes as much as 5 minutes to get the television navigated to the correct app. My go to solution now is to press the Netflix button on the remote and then sign off and get to the page with all of my apps. SERIOUSLY! I found out I can only use the remote provided by Hawaiian Telcom. With other services I can use a ROkU that works PERFECTLY! Hawaiian Telcom are you listening? read more

stay away!!!!!!! stay away!!!!!!!!! worst customer service by far, phone wait times are a lifetime. any other internet provider cannot be as bad as hawaiian telcom read more

Just switched from a cable box to Tivo with Hawaiian Telcom. Tivo absolutely sucks. Has a lot of apps and features I don't need (or want) and none of the ones that I do need (and had previously with a cable box). No ability to rewind back to the beginning of a show you are watching. No ability to record entire show from the beginning. There is a short time limit on pausing anything before it starts automatically playing again with no ability to rewind anymore. No ability to do a simple search for a show that may be playing in the future. Cable box allowed you see the last several channels and shows you were watching. Tivo is only able to go to the one last channel and show you watched. And on and on. Hawaiian Telcom won't allow you to switch back because they are requiring everyone to switch to Tivo at some point. Spectrum also sucks but (having tried both) is the lesser of 2 evils. read more

inconsistent billing, outsourced customer support, and slow technician response times don't pick them if you're military, they make pcs very hard. read more

There has been a downed line in front of my house all week. I've called them multiple times and the rep always says its a high priority and "rest assured" it will be fixed but it's still not fixed. I called spectrum in case it was their cable- they came out the same day! Don't waste your time with them. Stick with spectrum. read more

I switched to Hawaiian Telcom during the pandemic because we had Spectrum bundle for $235/month, and we needed to keep costs down and get higher speed for being sheltered in place. I just went w/ internet because their special was $60/month, we decided to stream the TV apps. Since, the internet has gone up to $90.50 and it's been 4 years, so not too bad. Recently, the internet went down, I phoned, and they trouble shot the issues, and couldn't get it resolved, so sent out a tech. The quickest someone could arrive was 4 business days. That put us out a little, because we stream our TV, but we dealt with it. They said there may be a charge for the tech. When the tech arrived, our HiTel device was four years old, and was swapped out w/ no charge! Good to go, easy swap, and we're all set. It was a pretty smooth transition, and I was thankful to reach someone on the other end so quickly. read more

I was trying to reach out to customer service but end up waiting more than 40mins for 3 days of calling to cancel the scheduled setup for the new upgraded equipment. read more