Last night, the arm fell off of my eyeglasses. That arm had been loose. I could not find the screw…read more I do not have a spare of glasses with the same prescription; only a pair from 8 years ago that have a weaker prescription. I feared that it might take a week to have them replaced during the era of COVID-19. I need my glasses to work at the computer. I did a search and found Goo Goo Goggles that repaired eyeglasses. I sent in an online request last night. This morning, I had a reply and an appointment time later in the morning. I am just returning from my visit to Goo Goo Goggles. I was greeted at the door by Sam, who took my glasses and worked on them while I waited outside. (For those reading this in the future, during the COVID-19 pandemic, this was the norm for most establishments.) After about 10 minutes, my glasses were ready. The arm was reattached and was no longer loose! They are like new. I tried to pay, but was told that it was on them. This might not be your experience, but I was very impressed with the service. I will definitely return if I ever need my glasses repaired.

All time favourite eyewear place on the island. From prescription eyewear to custom sunglasses, the…read morestaff at Goo Goo have you covered. Excellent assortment of frames (including some very rare brands and designs). The expertise and knowledge offered at this establishment is second to none. Kind of get the feeling that the staff love to be there, love eyewear and would love to help you love your eyewear. Do yourself a favour and visit Goo Goo Goggles first, before visiting any other optical place in Victoria.

Very impressed with the service! Wasn't a client, but walked in with expensive eyeglasses that had…read morethe nose clips broken. After driving 3 times to original optometrist in Gordon Head area, with NO Satisfaction. Then within 4 minutes of my place to WestShore Mall I walked in to OPTICANADA EYECARE. Within a short time eyeglasses were repaired for free & now months later are still OK! They have gained a client 4 sure. I have been recommending them to everyone I know that wears glasses! Sending my son to see them this coming week! Their service is exceptional.

My visit to Opticanada Westshore was great. The eye health assessment was thorough and extensive.(…read moreand I got to see the inside of my eyball !) Sherry the eye examination tech was friendly ,focused and detailed. Then the interview with the Dr. finallized my specific needs. Moe , took a lot of time and care to help me pick a suitable pair of glasses. Such a good service.

I had a wonderful experience at the Broadmead Artsee. Miles asked me a few questions and…read moreimmediately set to work picking glasses for me. Every pair picked was a winner - perhaps the only problem was making a choice. Miles was patient, helpful and fun to work with. There was a wide variety of frames and the final result is fantastic! I can see and the frames are wonderful. Thank you Miles and Artsee!

I have been extremely impressed with Artsee Eyewear at Broadmead. Chrissy expertly assisted me…read moreselect the glasses that were perfect for me. She is clearly talented, friendly and professional. I really like my glasses and I have received many compliments about them. I highly recommend Chrissy and Artsee Eyewear, Broadmead.

My rating for this office rating is very low…read more I called to rebook an appointment. I had to ask if I should bring the glasses and then someone called me back and then nobody even knew my name. I have qualms about leaving my eyes in the hands of this office. first they offered a brochure saying there was no charge for people on disability and now they are charging $45. Please have some thoughts before you ever book with this office.

The staff at the optical center provided exceptional service on a Saturday afternoon. My wife and I…read moreneeded replacement nose pads for our glasses, and the staff was very accommodating. Convenient parking was available, and the spacious optical center was easily accessible. The staff quickly understood our needs and graciously provided the necessary replacements. Despite being visitors from New York, we felt welcomed and well cared for. The staff even went the extra mile by providing a replacement case for my wife's glasses at no cost. No charge at all for the pads nor the time to replace and fit the repair. We were pleasantly surprised by the lack of any attempts to upsell or pressure us into additional services. This positive experience leads me to believe that they provide excellent care to all their patients. I would highly recommend their services based on our interaction.

I have used their services serveral times. Always very helpful. Did excellent repairs to my glasses…read moreframe which saved me buying new ones at the time. I will be back.

Service was gracious and efficient. I had seen a pair of glasses in the Sydney Eyeland branch a…read moremonth ago when I was visiting from the US and called Victoria to see if they could get them for me. They were friendly and responsive. Everything went very smoothly .And it's in a great little shopping area within walking distance of downtown Victoria.

I have been seeing Dr. Sangha now for six years and I would never go anywhere else. She is…read morethorough, prompt, pleasant, very knowledgeable, and amazing - just like all the staff there. I recently started their IPL Treatment and am I ever glad I did!! Only three treatments (out of four) completed, and I rarely use the eye drops anymore. I have my life back! Kim is a fantastic tech, with wonderful patient care. If you are having dry eye issues, call for an appointment now. My insurance didn't cover it, but some do.

Excellent customer service & very friendly staff. They cleaned up my glasses for free which was…read morevery helpful. I would recommend this shop for anyone looking for new lenses, beautiful frames & eye care services

Got two sweet pairs of glasses for a great price! Both of the staff were super friendly and…read morehelpful, giving honest opinions and not forcing the sale whatsoever. Great selection of glasses for both men and women, reasonably priced frames and lenses and great deals!

MISTAKE. Unprofessional, incompetent, disrespectful. Took my favourite glasses for a tiny…read moreadjustment I thought a professional could do better than me. What a mistake! They just needed the tiniest of adjustment. Kevin who told me he had so many years of experience - was obviously offended when I said I didn't want the to be worse after bringing them in- because he then told me how many years ares of experience he had. But yeah, then calls me and says he broke my glasses, irreparably. Could not be fixed he said, by anyone. He relied on the sign at front that releases them apparently from liability right up front. Then when I picked up the pieces of my glasses I asked for a record of transaction. He pointed the baggy with the pieces of my glasses, and incredibly - says to me, "THERE's your record." Even though he had one written out right in front of me he refused to give me a receipt like " no charge" for example and what the outcome was. He said he was going to shred that record. Shred it!! He said, "WE have a record". What? And I was supposed to be grateful to him he said, because he did research for a half hour on how to fix them, so that was for free and I should be happy. When I pointed out that it was him who broke them, he said "No YOUR DOG broke them!" I mean, what do you say to that? Yes my dog sat on them- that's why I came in! My dog didn't "break them" - They weren't broken- I could have worn them, I could have tried making that tiny little adjustment on them myself. But yeah, bad decision. Then he decided to get really down and dirty and make it really personal- he told me he was SO SORRY that I came in today at all and I was the worst client ever. (Funny yeah, when I was there for eye exams or looking for glasses I wasn't the worst client ever- but now I'm street trash apparently). He barely gave me a card that I asked for to even know what the shop was where I had been. Ultimately absolutely refused to give me any record in writing. "That's your record" (pointing to the baggy with the pieces of my glasses). That's worth repeating, WOW. I'm so sorry I decided to try to give them a try. (Yes I've been there before and so yes I am an existing client and THAT's how you too can get treated if you decide to take a chance on Rx Eyewear in James Bay). So, Zero stars.

I had an appointment on July 9th, which after having a couple of looks he stopped and said I had…read moremacular degeneration and wanted a better look at his Topaz site where he has better equipment. I went there on the 17th and was told I didn't have MD and to make another appointment at the Menzies site. My appointment was at 3:30 today, the 23rd. I walked in between 3:20 and 3:25 and was back out on the street stunned at 3:28 with a slip of paper in my hand. I have never had such a slap dash eye appointment in my life. Needless to say, I won't be using this prescription as I feel it would be a waste of my money. He was cavalier and gave the impression that he didn't have the time of day for me nor did he care whether or not I had a proper prescription. It goes without saying that I will not be returning, but of course I'm now on the hunt for an eye doctor and will have to pay for another appointment on my pension. Upset is an understatement.