on Black Friday my friend went to Browns Opelousas for a recliner. He paid in full but waited for…read moreme to select closer to Christmas. When I went I decided against a recliner. We asked for a refund and salesman said sure! Office person said no refunds it is on the receipt. They did not tell him that at time of purchase nor does it seem the salesman was aware of the policy because he didn't hesitate to answer Sure. They want to give me a store credit which if this happens it will be the last time we step foot in that store. A manager/owner not sure which wanted A 25% restock and we had never removed any furniture from the store Not professional at all. Never Never again

I am never purchasing furniture from browns again!! I purchased the warranty and when the guys came…read morepick it up they scratched my walls and they took forever to bring it back...this went on for 2months and when they did it had scratches on the leather and they told me I would have to get a lawyer if I wanted the scratches fixed..Also when you call them for a claim they ask you if you have animals or small children so in other words you can't have either of these because they don't really wanna honor your warranty. PLEASE DO NOT BUY FROM BROWNS. Take your business elsewhere